From the moment I signed the contract, communication was nonexistent and all Kurtis cared about was getting their money. The workers that arrived at my home were inconsiderate, my rep was zero help and lied to me, and Hard Rock and Kurtis don't talk to each other causing issues and delays. The little website they use for project management is pointless since none of the workers update it. I recommend you go elsewhere.

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Submitted by Diane Parisho on Saturday, Oct 14, 2023

5 Star Testimonial by Diane Parisho

Overall

From the start of our kitchen refacing our consultant, Cindy J, was so helpful in guiding our selections and our installer, James, was so meticulous in his work, to the finishing details from other contractors made our kitchen amazing! We are so happy with our kitchen! Thanks to all!

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Submitted by Ryan Larose on Friday, Jul 07, 2023

2 Star Testimonial by Ryan Larose

Overall

The communication is absolutely horrible. My project manager Robert never followed up with anything. He would always answer the phone and say he will handle it. Never followed through. Pretty much everything he said he was going to do never happened. Until I started dealing with a supervisor things were not moving. After I stopped dealing with Robert things started to move forward and the kitchen was completed. Once everything was done I had a leak in the new faucet for my kitchen sink. It leaked water all over the place. When the plumber came back out he started saying how my new sink that I purchased was notorious for having leaks. The weird thing was after he went in and tightened everything up the leak stopped! Wonder what happened there?

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Submitted by Paula & Kevin Stemberger on Thursday, Jun 08, 2023

5 Star Testimonial by Paula & Kevin Stemberger

Overall

Robert was very helpful with his design expertise, and getting our project started and moving along. Ben did an excellent job of managing the day to day of our kitchen facelift. We experienced an issue with the new sink, which forced a delay, but Ben was flexible in rescheduling the remaining work to ensure the project was completed timely. He was very responsive when questions arose and addressed concerns timely. The paint team, Michael & Shane, did an excellent job of removing cabinet/drawer faces, painting the cabinets, applying the hardware, and putting everything back perfectly. They arrived timely, and cleaned up daily. The team who removed old countertops, made wood & trim additions, as well as desk improvements did an excellent job as well. The teams at Kurtis & Hard Rock Granite & Stone worked together to ensure an excellent job of measuring and installing our new Quartz countertop and sink. The plumbing team did an excellent job of reconnecting our dishwasher, new faucet and addressing questions regarding the new sink. Overall, it was an excellent experience collaborating with the teams from Kurtis Home Solutions, and I would recommend their services. We are extremely pleased with our kitchen facelift!

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Submitted by Angela Saunders on Friday, May 26, 2023

5 Star Testimonial by Angela Saunders

Overall

Kurtis started our projects on May 4, 2023, and all work was completed to our satisfaction by May 24, 2023. From the beginning to the end, we were treated with the upmost respect and every aspect of the work was made in great detail. A special thank you to Cindy, Aaron, Phil and everyone who showed up and worked hard to making us happy. We love our new and improved kitchen! EXCELLENT WORK! We will definitely recommend Kurtis to everyone!

So Grateful,
James and Angela McMillian

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Submitted by Kelley McMillan on Thursday, May 18, 2023

3 Star Testimonial by Kelley McMillan

Overall

I was going to wait for my bathroom remodel to be finished before writing a review but I'm not convinced they are ever going to finish the project. The design process was good and the demo guys did a great job keeping everything as clean as possible. Once the demo was done the whole process broke down. Their buildertrend app is useless since it is rarely updated. Every single trade had to fix what they put up the first time. The electrician put two electrical boxes in the wrong place. I knew one was wrong from day one. The drywall guys put up the wrong drywall in the shower and had to take it down and put up the right stuff. The tile guy (who I actually thought did a great job) didn't put the tile all the way to the edge of the wall and they had to take it down and replace it. I have no words for the plumber. He installed the wrong plumbing in the shower and then tried to cover it up by buying different fixtures. I finally had to hide the fixtures so he would not try to install them for the third time. Once your project is off schedule they are moved onto other projects so finishing is no longer a priority especially once they have most of your money. All I need to have finished is the plumbing and the toilet that I'm pretty sure the plumber broke. If they just spent one more day at my house it would be done. They said it would be done Wednesday and then changed it to Thursday. They were again a no show. My guess is that I'm either going to have to get a lawyer or call channel 2 hall of shame to get this done. If it is ever finished I know I will like it but the process is beyond ridiculous. They are very expensive and several friends of mine have done similar projects for much less money and definitely less time. Be very careful if you choose to do business with this company

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Submitted by Kara D on Saturday, Apr 29, 2023

5 Star Testimonial by Kara D

Overall

We used Kurtis Kitchen & Bath for remodeling our primary bathroom, and now our bathroom is by far the nicest room in our home! They did SUCH a wonderful job from start to finish! We had been considering a remodel for quite a long time, and what ultimately helped us choose Kurtis was not only their reputation, but how easy they were to work with and how quickly they were able to get the process moving. First, we worked with Lauren in Royal Oak to finalize our design and pick out the colors and materials we would use. Shortly thereafter, we got measurements taken and the job was underway! They gave us a targeted start date, and it was spot on. Our project manager Tom was responsive, patient and got things accomplished quickly whenever needed. Jena helped with the final touches to close out the project at the very end, and Mesza, James, Brian, Michael, Rob, John, and Chris - thank you for all of your hard work! Hopefully I'm not missing anybody. Honestly, as far as remodeling projects go, my husband and I felt like this went without a hitch and we are so grateful that we found Kurtis to complete this project. We are in love with our bathroom and how it turned out, we still can't believe it's the same room. Thank you thank you!

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Submitted by Erica G on Wednesday, Nov 02, 2022

5 Star Testimonial by Erica G

Overall

Kurtis did an amazing job with our kitchen remodel. Lauren, the designer listened to everything I said I wanted and designed a beautiful kitchen for us. Work was done for the most part on time. Communication was very good and they were quick to address any small issues we had. They use beautiful products and worked with us and our budget. Highly recommend

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Submitted by Shelly Wisnowski on Monday, Apr 18, 2022

5 Star Testimonial by Shelly Wisnowski

Overall

After staring at my tired, old looking cabinets for two years during the pandemic I decided they needed a coat of paint! I met with Bradley from the design/sales team who helped me pick the color and new handles for the project. The painting duo of Florian and Shawn came to my home and did an incredible job! Florian was professional, experienced, and a great communicator. He kept me updated about the progress of the project and made sure everything went smoothly in the house. Shawn had great attention to detail, making sure the open cabinets with glass fronts looked perfect inside. Roman and Shawn made sure all the doors and handles were installed properly. You could tell they genuinely cared about doing a good job - and I felt like they treated my project with just as much care as they would their own home projects. Shelby did an excellent job coordinating the scheduling and keeping in touch before, during and after the project. Highly recommend for your kitchen project!

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