I did not end up working with Ferguson and likely dodged a bullet. I had an apt to select fixtures for a bathroom project and the meeting with Miranda went well. After, I had second thoughts on one of my selections so I emailed with my request to change and update my quote. No response. I called two days later and spoke with a general CS rep - after 10 minutes the call dropped. I called back and the next CS person said my last call was not in the log - she would pass along my message to Miranda to call me back. No response. I called AGAIN two days later and left a message in the AM and PM for someone to please call me back and update my quote. No response. After this I gave up and ended up working with another supplier.

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Submitted by Quentin Ondricek on Monday, Mar 04, 2024

5 Star Testimonial by Quentin Ondricek

Overall

Very professional operation with knowledgeable staff

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Submitted by Amanda S. on Thursday, Jun 23, 2022

1 Star Testimonial by Amanda S.

Overall

My husband and I went on Mon for a part for our AC. There was a younger guy who was nice and helpful, and the lady in the back office was also very sweet and engaged with my kids when we went in there today. The rest of the staff at the desk are so condescending and rude. They argue with customers (my husband and I, and we heard one other couple be treated the same) they act like they hate what they do or maybe just hate life in general. We ended up going to Dey Distrubuting in Eagan and it was a night and day difference in how we were treated. Definitely lost us as future customers and will not recommend to anyone else either.

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Submitted by Scott Moen on Tuesday, Feb 08, 2022

1 Star Testimonial by Scott Moen

Overall

Very difficult company to do business with. I am building a new house and Ferguson is not willing/able to provide me with the details I ask for. They will not give pricing, the part descriptions provided on the quotes are cryptic and it is VERY difficult to match the selected components on the quote with the items in the showroom...without a sales agent pointing them out.

My wife and I stopped into the showroom without an appointment requesting assistance with matching the items on our invoice with the items in the showroom (to verify the correct items before they were purchased by my builder). The receptionist was less then helpful. She made it very clear that I SHOULD HAVE MADE AN APPOINTMENT and walk-ins are not welcomed. She instant messaged the sales agent I was working with to see if she was available to help me. She told me the agent was not able to see me. I asked if someone else could help us (we only needed 5 minutes of someone's time), she said no. I asked if she could help us match the items on our invoice to the showroom items and she said she could not. In the end, my wife and I walked blindly around the showroom, unsuccessful at matching the items to our invoice. The show room is not set-up for a customer to come in on their own to walk around. We left the showroom very frustrated with our experience.

I told my builder I want to limit the business I give Ferguson to the absolute minimal due to our experience. I do not want to give them any more business than I need to get my house built.

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Submitted by Timothy Meadors on Tuesday, May 19, 2020

5 Star Testimonial by Timothy Meadors

Overall

Called for a part to repair a high-end, Kohler bathroom faucet. Ferguson had it in stock and at reasonable price. Very glad to find things in a store rather than having to order via the internet (and wait) for things to arrive. Pleasant conversation with both the person I called and at the store.

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Submitted by D Gram6 on Tuesday, May 15, 2018

5 Star Testimonial by D Gram6

Overall

Very helpful. Worth the time. Go here before the big box stores as you receive knowledgeable, small town service along with competitive pricing. Also, a must if you are trying to find parts or replacements for older kitchen/bathroom faucets fixtures.

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Submitted by Michael Asleson on Saturday, Jan 28, 2017

1 Star Testimonial by Michael Asleson

Overall

I would never use again! We selected all plumbing fixtures from Ferguson (Burnsville) for a major home remodel late 2015; 2 tubs, 2 toilets, 3 faucets, 2 shower head/controls, 2 tub controls.

The first impression was good; the floor salesman was helpful and professional but it went downhill immediately. He didn't get the order written up for our contractor even after repeated requests. He must have forgotten part of the order as when supplies came in there were errors; major kitchen faucet was wrong and one faucet was left off order. His mistake without question as we ordered the faucet he said he had in his home and highly recommended. Unnecessary plumber delays and trips back to store resulted. When I returned four surplus items for credit at the end of remodel, only two were credited and I had to return to store or would have been out several hundred dollars. Attention to detail was terrible!! Recently called manager to report and while he was polite and said "we're sorry", that was it. I didn't get the sense anyone cared. If there is a next time I will surely use another supplier. The motto, "You can buy better but you can't pay more." applies.

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Submitted by Matt C on Tuesday, Jan 10, 2012

2 Star Testimonial by Matt C

Overall

Came in to look for a specialized part from under my kitchen sink. Dark haired female on sales floor was not very patient with me pointed out a couple pieces then after I told her they didn't look like what I needed she just got an attitude with me and said they don't have it. Didn't offer to help find anywhere that did, or try to look anything up in a catalog, not helpful at all. I'll look for another place with helpful staff next time I need something.

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