We LOVE LOVE our new granite countertops- I was heading in the darkest, solid black direction given our kitchen cabinet color (80’s honey oak- which I don’t hate actually because I’m an 80’s girl?) but Cameron really thought the Black Pearl with a little more definition of color would be the best choice. I didn’t love the Black Pearl sample in the showroom so he was receptive enough to my thoughts to have me look at a bigger slab with his partner/fabricator down the street - which I loved! We went with Black Pearl and it turned out awesome. I love it. The installers did a great job and we are so happy with the results. Great service, great price point! Thank You Pacific Granite!!!

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Submitted by Dean Frank on Tuesday, Nov 15, 2022

1 Star Testimonial by Dean Frank

Overall

What an unorganized mess. Communication is beyond terrible. I’ve never met somebody so rude as Cameron. Never again. My countertop has come with cracks and chips in it. After spending $$$$ they tell me that they will putty it! The owner must be Asian and he called and started yelling at me.

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Submitted by Kristine Bulau on Friday, Oct 07, 2022

5 Star Testimonial by Kristine Bulau

Overall

Great place to go for counter tops. They have a warehouse of selections, quick turn around for laser measuring and installation. Other places had 6 to 8 week wait time for installation. We had a full kitchen and bathroom done in 2 weeks at a much better price. Worth the time to check them out!!

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Submitted by Jamie Holmes on Saturday, Mar 05, 2022

5 Star Testimonial by Jamie Holmes

Overall

Cameron was extremely helpful, showed us everything they had in the granite style we were interested in, and provided us with an estimate before leaving the storefront. Looking forward to working with Pacific to get our new kitchen countertops installed!

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Submitted by Jaimie Jentges on Thursday, Jan 21, 2021

5 Star Testimonial by Jaimie Jentges

Overall

My granite was just installed today and it’s perfect! First of all, the store manager Cameron is a straight shooter, he’s very nice and honest and is straight forward about a major part of purchasing granite... the price. No pressure sales most likely because they know their prices are the lowest in the metro. I had 3 other estimates that were at least 2k higher than Pacific. Not only was the cost of the material cheaper ( the same exact granite) the cost of fabrication was significantly less.. no special cut fees. I had A LOT of questions and Cameron always responded quickly and kindly to every one of them. Install guys did a great job. I had to vacuum up a little more than my last install but NBD. Perfect install is most important and that’s what’s it was! I would recommend them to anyone and everyone!

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Submitted by Shayna S on Thursday, Dec 05, 2019

5 Star Testimonial by Shayna S

Overall

I decided to have granite countertops installed in my kitchen. Fair price, great installers. Totally smooth interaction from start to finish. Measurements were perfect and the seams are hardly noticeable. It took me a few visits and they remained helpful and patient throughout.

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Submitted by Lynn B on Monday, Nov 18, 2019

5 Star Testimonial by Lynn B

Overall

I think everything that could go wrong went wrong. My appointment got changed without any notification. The measurements were wrong and the first countertops didn’t fit. The team at Pacific Granite did an amazing job of quickly getting new measurements, a new slab cut and installed. They took care of me as a customer and they made it right. I absolutely love my new countertops! I would definitely recommend them and I would definitely work with them again.

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Submitted by Susan&Loren Taple on Tuesday, Nov 14, 2017

1 Star Testimonial by Susan&Loren Taple

Overall

STAY AWAY!!! I have to add my total disgust and disappointment at the very poor customer service and final product delivered. The previous reviewers were correct. Customer service is poor and the installation is hit and miss. We had a counter added to our kitchen and that piece turned out fine. However, we also had a wet bar added to our dining room and the fit of the granite and installation could not have been worse. To add insult to injury, when I spoke with Jason about this over the phone, he just kept telling me it was "fine", even though he had never seen the install personally. In some areas there were up to 3/8" gap between the granite and the wall. If a template had been made or a laser used to measure accurately in the first place, the granite could have been cut much more precisely. The installer had to end up using white paintable caulk to fill the gaps because the clear silicone which should have been used, could not be because it would have shrunk too much. I was told I would get a call from Jackie the owner regarding my concerns and to date have not gotten any call back. One would think if you had an unhappy customer the owner would have been on that immediately, but apparently they don't care. Jason told me basically I was a small job and they could not be bothered with addressing my concerns. Again if you need a granite project completed - CALL SOMEONE ELSE!

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Submitted by Chris Hornbuckle on Tuesday, Dec 30, 2014

2 Star Testimonial by Chris Hornbuckle

Overall

I agree with the other two reviews:
1. Lowest price in town was good, however you get what you pay for.
2. Service and delivery was not good.

OFFICE AND BILLING-
- I was told during purchasing that the final install square footage would be adjusted from the quote automatically to ensure that the bill would accurately reflect what was installed. When I asked for final amount they said it conveniently ended up matching exactly what the initial quote amount was. I asked 2-3 times to have the accuracy of the final bill re-examined as the initial quote square footage was greater than what was delivered and I did not hear back.
I had to document all the measurements to finally get them to agree to charge for the material they actually installed.

INSTALL
-Did not bring enough guys to carry the slab into the house (had to have neighbors help)
- Scratched the threshold on the stairs when carrying in the slab
- Did not adhere the island to the cabinets and left a tool behind
- Called the day after install to see if they left the tool (which they did) and said they would be by that evening to adhere the counter down and pickup there tool.
- No call no show to pickup the tool and adhere island down. I did learn a lesson on this though. The counter top is not glued all over the top of the cabinets as I thought it had to be (thought they would have to lift the slab off, place adhesive all over and re-place the slab). They simply place the adhesive around the perimeter of the cabinets. I had waited to hookup up the electrical on the no call no show day. When I brought that up as a pain point the Manager was not empathetic at all, basically said it was my fault for not knowing.
FYI I am not an installer nor a seller of this material, I do not know how these are installed, that is why I hired a "professional".

CUSTOMER SERVICE
- After all of the issues that had to be endured, next to nothing was taken off the bill and the lack of empathy was astounding.
-Threshold was an issue that I had to take up with the installers directly

Would not recommend this company to anyone.

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