So sad, rented, per conversation on phone, was told 1 fee, came in and looked like a different fee on paper; less, so I was ok, they never explained how they'll end up charging at time of paper receipt and signing, my mistake, trusted them, so you walk away, come back bringing it back, and bam! A wopping much bigger fee than originally was told, obviously they got reasonable explanation. Very slick tactics. I'd say excellent if you want to make money.
But horrible at expense of customer. Be watchful and upfront. Understand everything. Look at smaller print of hours etc. Ask questions, don't fall for -- all good, everything goes attitude. Just saying, people getting very creative at getting you to pay extra. There's extras everywhere.
Unfortunate. Can't trust anyone. It's all business and money is root of all evil. Really liked renting from them before. Sad

Google Review

Submitted by Kirill Sitnikov on Saturday, Aug 31, 2024

1 Star Review by Kirill Sitnikov

Overall

They told me one price then raised it with the big fees they got. Rented before from them and it was great. Not sure if I will come back as a customer anymore there’s better places to rent from.

Google Review

Submitted by Ed Archila on Tuesday, May 21, 2024

1 Star Review by Ed Archila

Overall

Don’t rent from this place I rented a Skidsters for half a day told me it was going to cost me 235 dollar's plus delivery fee I used it for less of that just 3 hours I call them to pickup when I noticed my back account got charged extra with delivery fee it was 452 I know they just got new equipment but they just loss me is a customer not fair prices, yeah they want you to clean the machine like if you have a power washer next to you come on this is a heavy equipment not a car rental

Google Review

Submitted by MariEd on Sunday, May 19, 2024

1 Star Review by MariEd

Overall

DON’T TRUST THIS COMPANY ABOUT PRICES IN PINE CITY!!! Be Aware!!! Very Important Information? Don’t trust the company about what they say they will charge for rentals at this place. Even if it’s in writing, they will charge you extra for their new equipment. Yes it’s their new equipment and they hiked up the price. DON’T TRUST THEM

Google Review

Submitted by Renos Yiangou on Thursday, Mar 28, 2024

1 Star Review by Renos Yiangou

Overall

DO NOT ever rent any, I mean any of their Heavy Equipment, unless you are ready to be held liable for expensive repairs on their poorly maintained and 'High Rental Hour' equipment ... on Sept 9th 2022 I rented their John Deere 50G mini excavator with over 2,300 of 'RENTAL HOURS' on it, ... not just any hours, but 2,300 RENTALS HOURS on it ... to remove 7 stumps on my property ... the machine had just been dropped off from a different job site in Mora, no inspections or anything before handing it over to me and unfortunately the machine broke down after just 2 hours of usage... the pin and bracket broke while doing exactly what it was rented for: 'Dig out stumps' ... but, when the owner showed up, he wanted me to pay for all the repairs, around $1600 in total.. I don't think so, there is no sign of abuse or misuse it was doing exactly what it was rented for, and the parts in question could have been compromised at the other job site it came from.. he even claimed 1. this machine isn't meant for removing stumps when his employees knew what I rented it for, and 2. His own delivery guy that dropped off the machine is on security camera footage looking at the 7 stumps I was showing him for the job.. and no doubts that the machine is not suitable for the job!!

This is also the third equipment failure with them, in 2020 the smaller 27D mini excavator popped one of the rubber tracks on flat ground ... 4 hours downtime until they came to fix it.. and in 2019 an aerial lift malfunctioned almost immediately, good thing I wasn't in the bucket... couple of hours downtime until they replaced it with another.

Don't take a chance, they will try to take advantage of you .. go somewhere else.

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