I have been going to Dolphin pool ever since I acquired my current pool. The customer service has been absolutely outstanding. The three young lads that work there, Dan, AJ, and especially Hank-The tank, have been the most wonderful employees to work with! Walking me through everything I need to know about my pools balance and providing the upmost customer service in purchasing chemicals. I highly recommend dolphin pools services!

Google Review

Submitted by Leo Ries on Thursday, Jun 20, 2024

5 Star Review by Leo Ries

Overall

Went into dolphin to get pool supplies and had my water tested. Amazing customer service! Dan and Carrie are amazing at helping you with all your questions and concerns. They walk you through every step!! A million thank yous

Google Review

Submitted by Brent Millsop on Friday, Jun 07, 2024

5 Star Review by Brent Millsop

Overall

These Folks Have always done right for us!!
AJ & Henry were excellent in assisting me getting the ducks in a row!! Always friendly even under pressures from panicked pool owners. (Me)… haha!
Absolutely this company has Real, Friendly, Experienced Experts, Our pool opening this season, was better than last year!
-Brent&Floriann

Google Review

Submitted by Tora Crist on Tuesday, Jun 04, 2024

5 Star Review by Tora Crist

Overall

New pool owner here of a small 12ft pool for my kids this summer. Stopped into Dolphin and it was a great experience. Dan was extremely helpful, knew exactly what I needed and walked through the process of how to use the products and maintain the pool. Would definitely recommend dolphin and Dan to anyone needing pool supplies!

Google Review

Submitted by Mrs. Gierada on Sunday, May 19, 2024

5 Star Review by Mrs. Gierada

Overall

We recently had the pleasure of working with Dolphin Pool & Spa for the replacement of the liner in my pool, and we are absolutely thrilled with the results. From start to finish, the team at Dolphin Pool & Spa demonstrated professionalism, expertise, and exceptional customer service.

First and foremost, I want to extend my gratitude to Kevin and Scott for their outstanding work during the installation process. From the moment they arrived, it was clear that they were experienced professionals who take pride in their craft. They meticulously prepared the pool for the new liner, ensuring that every step of the process was executed with precision and care. The quality of their workmanship is truly outstanding, and we couldn't be happier with the final result.

What truly set Kevin and Scott apart was their exceptional communication throughout the entire project. They kept us informed every step of the way, providing regular updates on the progress of the installation and promptly addressing any questions or concerns that we had. Their clear and transparent communication made the entire process smooth and stress-free, and we always felt well-informed and confident in their abilities.

In addition to Kevin and Scott's exceptional work, we also want to commend Carrie for her excellent job with the ordering process. She was incredibly helpful and knowledgeable, guiding us through the various options available and helping us choose the perfect liner for our pool. Her attention to detail and dedication to customer satisfaction were evident from the very beginning, and we are grateful for her assistance throughout the process.

Overall, our experience with Dolphin Pool & Spa was nothing short of outstanding, thanks to the efforts of Kevin, Scott, and Carrie. If you're in need of a pool liner replacement or any other pool-related services, we highly recommend reaching out to them. Their professionalism, expertise, and commitment to customer satisfaction truly set them apart from the rest. Thank you, Dolphin Pool & Spa for exceeding our expectations and for providing us with a beautiful new pool liner that we can enjoy for years to come!

Rob & Barbara G.
Savage, MN

Google Review

Submitted by David Klarich on Saturday, Apr 27, 2024

5 Star Review by David Klarich

Overall

Best pool company in the state. Great to work with during the build and ongoing work for opening/closing each year. Fantastic communication and quality craftsmanship. For a big investment, go with the best.

Google Review

Submitted by El Gato on Friday, Jul 28, 2023

5 Star Review by El Gato

Overall

July 28, Connected with the owner Dave and was provided a reasonable explanation for the delayed communication, along with assurances that they are going to continue to work to improve on that issue. Dave was also extremely helpful with working out the original issue and took great care to make it right. This level of assistance from Dave brings the quality of service back to the original 5-star rating that Dolphin once had, and make me much more comfortable continuing to do business with Dolphin in the future. Thanks for all the help to Dave and all the folks at Dolphin Pool.

July 24, updating this post. Spoke with Dave who guided me on getting the pool clean on my own. His guidance was very helpful (along with time, lots and lots of chemicals, my robot, and the vacuum that Jeremy suggested - pics below) and the pool is almost recovered. The one issue that remains however is the lack of communication. I have left several messages with no call back. We discussed making this right, but have not been able to finalize that since there hasn't been any attempt to reconnect. After reviewing recent other reviews this seems to be an on going concern for many customers. Its a shame, as this lack of communication is what continues to lower what could be (and used to be) a 5-star service. Am going to leave this open for a week to see if any attempt to reach back out after my last message, failing that I will reassess the rating after that time.

July 11, moving up to 3-star based on the owner Dave taking the time to work through these customer and service issues with me. Holding off on final rating until all issues and concerns are resolved.

July 10, 2023 - Wow, how things can change. In the space of less than one year, Dolphin Pools has fallen from a 5-Star customer-centric operation to a 1-star avoid at all costs business. Yes, that's what our pool still looks like after Dolphin Pool spent all of one hour on what was obviously a much more involved pool cleaning, after abandoning the job, and not making any attempt to schedule a much needed follow-up. Its been like this for over a week and a half. The state of the pool (extremely dirty) was provided to Dolphin via pics, prior to the first appointment, as well as its condition being discussed over the phone prior to the cleaning visit. And yes, that's two piles of leaves left on the side of the pool. There are still quite a few leaves left in the pool, although you can't see them now the "cleaning" has swirled up the algae that was on the floor of the pool.

Continued calls to Dolphin have lead to a number of broken promises to address the issue, and at a minimum schedule the remaining cleaning and chemical treatment for the algae. Over Promising and Under Delivering seems to be the new operating standard at Dolphin, driving down the 5-star to 1-Star rating. I have been promised call backs on several occasions, only to have to call in myself, and still no resolution.

I hope that the owners and management at Dolphin see this review and understand why meeting your call back commitments, providing adequate customer service, and most importantly, finishing the job you've started is so important to maintaining a once high opinion of your business. Unless of course, they don't care, which right now really seems to be the case, as of 2 hours ago yet another promise by their management (Kevin, the retail mgr up front) to reach out to me to resolve this problem has also been broken, and yet another example of poor customer service and experience presented by Dolphin Pool.

Oct 2022 - Great service, friendly staff - Kudos to Jeremy and everyone at the shop!

Google Review

Submitted by Joe Tafs on Thursday, Jul 13, 2023

5 Star Review by Joe Tafs

Overall

Dolphin Pool just finished installing a new liner in our 40 year old pool. It looks like the day it was first installed. The installation team of Scott and Levi did a great job. They completed everything in 3 days. Everything worked out as planned and when they came across an obstacle it was quickly resolved. It was a painless experience and our family will be able to continue to enjoy the pool the rest of the summer. GREAT JOB!

Google Review

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