Spectacular experience with Universal Stone. They were able to help us source unique quartzite and the installers did a spectacular job. Every step of the process was easy and every expectation they set was exceeded. Would definitely recommend working with them.

Google Review

Submitted by Benjamin Bryant on Friday, Jun 14, 2024

2 Star Testimonial by Benjamin Bryant

Overall

Easy experience from walking in, with a great selection of stone and all the edges and corners and picky details with examples in their showroom. We went through a sheet and just filled in what we wanted. Once we were finished, we paid a deposit and got a measure date and install date. Good communication, always knew when someone was coming by with a heads up text, and they were even able to get our install date moved up!
The day of the install was quick and quiet, they were in and out very fast and left some great looking countertops. The seams were incredibly hard to find and were done very well.

The reason for the mid-review is the faucet issue we had. After installation our plumber was unable to install the faucet we planned on because the hole was drilled too far back. The hot side of the handle couldn't go all the way back. When we called, they did have someone come out same day, but they wanted the plumber to rotate the faucet so the handle would go back and forth but not be straight. They wanted us to flip the faucet so the hot/cold were backwards and said that would fix it. When we insisted that a backwards fsucet wasn't a fix, they reamed the hole out so we can just turn the hot water on and said that's all they can do as the faucet just needs to turn on, nothing more. Since they measured with the faucet, and had the faucet specs before hand, it's disappointing that they just wanted us to get a different faucet or to rotate the faucet we had chosen so it wasn't straight. The entire experience was great, except for this last detail which was important as the farmhouse sink and special faucet were the highlights of the remodel.

We'd recommend them for a basic kitchen remodel, but anything with details we'd be very cautious about and have to pass. Amazing communicators and straightforward for everything, but very poor conflict resolution, very unprofessional with the "fix" solutions and complaining when they sent someone out.

Google Review

Submitted by Ashley Ammermann on Tuesday, Mar 26, 2024

5 Star Testimonial by Ashley Ammermann

Overall

Wonderful to work with! Kelly was great on the front end, and the installers were awesome. I am super impressed with the quality of install. The guys that came out (Jonny and Sergey) were super professional, respectful and had outstanding service. As a stay at home mom, it matters who comes into my home. Jonny and Sergey are truly so valuable to company, give business a really good name. I’ll be back to work with your company in the future. Fast and efficient too!

Google Review

Submitted by Todd Langdon on Thursday, Dec 14, 2023

5 Star Testimonial by Todd Langdon

Overall

Universal Stone has truly set a remarkable standard in both quality and service. Our journey began with Cory, the project manager and salesperson, whose patience and expertise guided us through the selection process, helping us comprehend the nuances of colors and various stones. His meticulous attention to detail, coupled with an ability to work within our budget, ensured a top-quality experience.

Within a few days, our measurements were expertly taken by a highly detailed and exceptionally kind individual. Fast forward two weeks, and our installation was carried out by two incredibly strong, pleasant, and passionate professionals who clearly love what they do. From start to finish, our expectations were not only met but exceeded.

If you are in need of any type of stone work, Universal Stone is unparalleled in their commitment to excellence. We extend our sincere gratitude for the outstanding efforts of the entire team.

Google Review

Submitted by Andi P on Saturday, Nov 18, 2023

5 Star Testimonial by Andi P

Overall

We are so excited about our new kitchen countertops. We wanted something colorful and unique for our kitchen. After 2 bids from different companies for product that we weren’t excited about, we found Universal Stone and found exactly what we were looking for. We landed with a quartize stone directly from the ground in Brazil. I know sounds super expensive, but the bid was $4,000 below the Cambria bid we got. Working with US was amazing. No hidden fees and everything was laid out in the bid with price per sf. Everything went super smooth without a hitch and they exceeded all expectations.

Google Review

Submitted by Matthew Smith on Friday, Jul 07, 2023

5 Star Testimonial by Matthew Smith

Overall

I 100% recommend working with Universal Stone. My wife and I were looking for a 72 inch slab of a quartz countertop and figured a company wouldn't want to help us with how small our project was. We Googled our options and found Universal Stone. Within minutes of our initial inquiry we received a message from Kelly saying she would be able to help us. We met with Kelly a few days later and she walked my wife and I through all the quartz slabs they had and even helped us find one that coordinated with our cabinets. The team came out and measured our area with a laser level and a few weeks later our countertop was installed with no problems. We are adding a stone wall behind scrutiny as well. VERY reasonably priced and I highly recommend!

Google Review

Submitted by Gerilyn Hommerding on Friday, Aug 07, 2020

5 Star Testimonial by Gerilyn Hommerding

Overall

We chose Universal Stone on the advice of friends and we feel it's the best decision we could have made for our kitchen granite.

Jenna, our salesperson, was so easy to work with and helped us every step of the way with our vision. She is knowledgeable, friendly, and a true professional. There is also an in-house designer who was very helpful and informative. I highly recommend both of these talented people.

The installers were professional, friendly, and did an amazing job installing our granite. They went above and beyond to complete our install.

The completed project from start to finish exceeded our expectations. I strongly recommend Universal Stone, we plan to use their services again with our bathroom remodels.

Google Review

Submitted by Christina Cash on Wednesday, Oct 02, 2019

5 Star Testimonial by Christina Cash

Overall

Great stone selection and good technology to make precise cuts. The installation only took 3 hours for the kitchen counter top, island, and bathroom. The people are friendly and fair. Great quality. Very accommodating to our wants.

Google Review

Submitted by BAP on Friday, Mar 08, 2019

5 Star Testimonial by BAP

Overall

We used universal 10 years ago and again recently at our condo. Their quality is on point and consistent with each project and every piece within our projects. I was not clear on part of our project which resulted in the need to re-cut and re-polish. Without hesitation, they did so with no charge. We were on their schedule most recently for the measure within two weeks and the following week they installed. Total of three weeks. They were prompt and even early each time they came. They removed the old tops that were still in place and hauled away without any trouble. They measured perfectly to the point of adding to the backsplash height so as to cover the paint/caulk line from the old backsplash. There was no need to repaint from either of our homes. In addition, after I removed tile from behind our fireplace mantle, they were meticulous in their affords to slide the stone back underneath the mantle so there was no need to dismantle or re-build any part of it. We have been very happy with their work and their pricing is more than competitive. Their selection is as broad as anyone and if they don’t have what you want they can find it.

Corey was our most recent salesman and we found him to be attentive was accurate with measuring/pricing. As with all trades, if you don’t receive a call back to your one phone call, I would suggest calling again. The only way these manufacturers are able to offer such good pricing is to accommodate and service as many customers as possible. They are busy, call again. You will be GLAD you did.

Google Review

Do You Know Universal Stone, Inc.? Write Review