My review that I spent a very long time typing is not showing up. I can only assume that they can pick and choose which ones get posted. It was a long review, explaining how the MANAGER who answered the phone, told me that I could not return the low-tech powered only by the person pushing lawnmower, that was $130, which is a large percentage of the money that I live on each month. This was THE DAY AFTER PURCHASE, when I spoke to the manager. I explained to him how the grass was so high that it just rolled over the grass. It did not cut anything and was just as it was when I bought it, I can't use it as I thought I could. He the said, "DO YOU THINK WE'RE GOING TO LET YOU RETURN IT JUST BECAUSE YOUR GRASS IS TOO HIGH." I'm not saying more here. It is obvious, anyway, judging by his question. It stands in my kitchen corner, unused ever. Mr. Manager, in his seat of power, would not allow a perfectly legitimate return from the day before, and deprived me of $130 worth of groceries or necessities of life. I don't know if this manager is also the owner. I will be sending reviews to the BBB, facebook and other sites. Let's see if this one shows up....

Google Review

Submitted by Gwen Williams on Thursday, Sep 05, 2024

5 Star Review by Gwen Williams

Overall

Exceptional service. The gentleman very patiently took time explain to me a female without any carpentry skills, about how some of his tools and assessories function. This shop appeared to have the mercedes of all carpentry machines and assessories.

Google Review

Submitted by Mike Kelley on Monday, Aug 19, 2024

1 Star Review by Mike Kelley

Overall

I purchases a Saw Stop table saw from them recently. In the set up process, I discovered a damaged item. It was the plate that goes around the blade. I called this store and was told to bring the item in and they would replace it. So, on Saturday I drove 30 miles to their store to be told that was not the case. They would not replace it. But that I had to call Saw Stop. No customer retention was offered for the time and money I spent based on the word of an employee. I'll not be returning to this store in the near future. Not with that kind of customer service.

Google Review

Submitted by Joseph G on Saturday, Mar 23, 2024

1 Star Review by Joseph G

Overall

Never been and decided to check out. Seen something I wanted to buy. Asked some questions got friendly replies. Decided to look up online and seen that Woodcraft had the exact same item for 25$ (50$ at rockler).
Decided to go there instead. On way out I was questioned why I didn't buy. So I told him and showed him. At this point he was visibly aggravated. Responses got less friendly and short. Was walking out and heard him call me a psycho. Older gentleman so I just laughed and continued walking out. Will not be back.

Google Review

Submitted by Erin Haynes on Sunday, Feb 05, 2023

5 Star Review by Erin Haynes

Overall

If you are into woodworking, this is the place for you. Great selection of beautiful wood for accent pieces. Alot of very useful gadgets we didn't know we needed. They offer classes also. We weren't lucky enough to be there when one of those was going on. Holy smokes do they have the machinery. A lot of stuff will be on my husband's Christmas list. Very amazing store with hard to find router bits and other accessories. Glad we made the trip.

Google Review

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