Great atmosphere, conscientious staff, wonderful choice of products for the backyard and more. Get your water tested and the proper chemicals to fix it all at a great value.

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Submitted by Emily Reeves on Tuesday, Jun 25, 2024

5 Star Review by Emily Reeves

Overall

So incredibly helpful. The kind of place that makes you feel bad about buying on Amazon because you just want to support them.

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Submitted by Joyce Borjas on Thursday, May 16, 2024

5 Star Review by joyce Borjas

Overall

Best family owned pool place, I come get water tested to make sure I stay clear. Never pushed to buy chemicals I do not need.

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Submitted by Troy Kaullen on Tuesday, May 14, 2024

**New pool buyer beware! If you don't live close to the store go somewhere else!
Bought a pool from them10 years ago. I had my brother buy a pool from them also. Had no problem coming out to set up and install. I live about an hour and a half away. Called to have a liner replaced a couple of weeks ago, and now I live to far away! My address hasn't changed. Michelle is super nice when selling you a pool, but,,, after the sell, don't expect a lot attention.

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Submitted by Leah Hallstrom on Tuesday, Aug 01, 2023

5 Star Review by Leah Hallstrom

Overall

Above and Beyond is amazing! The staff (especially Devan) is so responsive and gives you all the info you could ever need. Their installers worked so quickly and our pool looks great! I highly recommend their services.

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Submitted by Sue Olson on Tuesday, Jul 11, 2023

3 Star Review by Sue Olson

Overall

Purchased and maintain my Master Spas Challenger 15D. Great support and knowledge sharing.
In May 2023, spa spring a leak. In July, still not fixed. A&B is no longer a Master Spa distributor.

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Submitted by Brandy Bamberger on Wednesday, Sep 07, 2022

5 Star Review by Brandy Bamberger

Overall

Michelle and the Above & Beyond team are amazing! We recently needed a new hot tub cover and Michelle indeed went "above and beyond" to help us and make sure we received just the right one. She contacted manufacturers on our behalf and made sure that all the details were exactly right. The service we received with Above & Beyond Pools and Spas was excellent, punctual and professional. Michelle really takes the time that is needed and doesn't rush decisions just to move on and make a dollar. She and the team really care about their customers and it shows in the time and effort they invest toward outstanding customer service. I highly recommend them!

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Submitted by Webster on Friday, Mar 04, 2022

1 Star Review by Webster

Overall

I purchased a high end Master Spa hot tub from Michelle, owner of Above and Beyond in February 2021. Service was good until I made a warranty claim about the spa cover which the photos I took clearly show was defective. Apparently the manufacturer put the foam insulation into the cover while it was still hot causing it to weld itself to the cover material, which made it impossible to flip the insulation over from time to time per the manufacturer's instruction in order to keep water from pooling on the cover.
I sent photos along with an explanation of the issue to Michelle, the owner of Above and Beyond, which she forwarded to Master Spas. Master Spas requested additional photos which I provided, in abundance. Since then, which has been over two months, I have heard nothing from Michelle or Master Spas.
I have emailed Michelle and left numerous messages, as she never seems to be available when I call. At this point it is clear that she is ghosting me and has no intention of doing the right thing.
This is an example of how you don't really find out what kind of business you are dealing with until there is a significant issue, which replacing the hot tub cover qualifies as. Michelle, as owner of Above and Beyond, as well as Master Spas have demonstrated they are not good companies.
I would never consider doing business with either again. Take heed, shop elsewhere.

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