I am very disappointed in Brown plumbing. I chose them according to the reviews. I’m the Director of Operations for a government run building. I had them install 3 water heaters in January. They charged me a ridiculous amount of time for each water heater. My helper and I installed 1 in half of that time and we’re not professionals. We’re a couple of old guys as a matter of fact. One of the heaters was defective and under warranty.
I am still waiting to hear back from Brown Plumbing to get this fixed. Today’s date is April 10. I have left multiple messages and spoken to the very nice office lady several times.
I believe their Google rating is rigged somehow. I would give them zero stars if I could. The Better Business Bureau is my next step.

Google Review

Submitted on Wednesday, Apr 03, 2024

3 Star Review by

Overall

Had Brown come out for a water heater issue. They came promptly and appeared to repair the issue, which I appreciate. I was even told my water heater is a great brand because of the warranty policy. However after I filed my insurance claim, my agent told me some of the repair of that water heater should have been covered under warranty. I called that manufacturer and they said the repair company should have submitted a claim for the parts and not charged me because they could be reimbursed. I called Brown three times, left two voicemails and spoke to a front desk person who assured me I would be called back. I have never heard back from Brown after multiple months of waiting for a call. I’m disappointed because I feel like they were aware of the warranty policy and either don’t care enough to help me pay less money or are using that to make double money on my repairs. Had I known before they came that this was the warranty process, I would have been more forceful about the bill at the time of repair.

Google Review

Submitted on Saturday, Mar 09, 2024

5 Star Review by

Overall

Reno was kind, professional & fun to talk to! He really knows his stuff. Look no further if you need a plumber. These guys are amazing! Keep up the great work!

Google Review

Submitted on Thursday, Mar 07, 2024

5 Star Review by

Overall

They are fast, trustworthy, and reliable. I am so grateful for the work they have done for me and will continue to use them.

Google Review

Submitted on Tuesday, Feb 13, 2024

1 Star Review by

Overall

I wanted to see if Brown plumbing could do the job and the cost. The technician charged me $180 just to tell me I need a new hot water heater. I already knew that. Terrible company. And I'm on social security.

Google Review

Submitted on Sunday, Jan 07, 2024

5 Star Review by

Overall

They came out with in an hour after I called to make an assessment, sent Reno to fix the issues the very next morning, he was friendly and knowledgeable and did quick work. Then double checked everything in the system again.
Thank you Browns for sending Reno,if I ever have another issue I will be calling you guys!

Google Review

Submitted on Wednesday, Nov 22, 2023

5 Star Review by

Overall

After acquiring a ridiculous bid from a competing plumbing vender for $20,000 to do a repair job on frozen pipes, I contacted Browns plumbing out of Billings. To my amazement, they were able to get job done in a matter of two days. The total bill wound up being $7,800. The owner Ryan and his plumbing crew were professional, kind, courteous, genuine and honest people. I've spoken to five other people who've used Browns and they were very happy as well. I would highly recommend Browns plumbing to do any plumbing repair you need including plumbing with boilers. I could not be happier with the experience I encountered with them.

Google Review

Submitted on Friday, Oct 27, 2023

5 Star Review by

Overall

Reno, Kevin and Matt did an incredible job! My water heater went out late Thursday night and the next day this crew got a new one all installed with professionalism and care! My basement has white carpet and these guys made sure it was left in perfect condition! Also thanks to Ryan for answering my call and coming out immediately to access the job!

Google Review

Submitted on Saturday, Jul 02, 2022

5 Star Review by

Overall

We had a crazy crazy household emergency with a septic pipe breaking but in less than 48 hours they had their job completed very friendly crew and did their job quickly and efficiently highly recommend

We just used them for a takes heater and water softener, as always great crew and had it done quickly and correctly another highly recommended

Google Review

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