I'm a frequent shopper at Northern Tool. I almost always find exactly what I need wheather Im shopping for sommething essential for my workshop at home or a professional tool for work.
I love the online order and pick up in store option. They have location close to my home and it is super convenient. I place my order, stop by the store on my way home, and my items are already waiting for me at the checkout counter. I'm in and out in 2 minutes.
I always recommend Northern to my family and colleagues.

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Submitted by Marty Key on Friday, Sep 13, 2024

5 Star Review by Marty Key

Overall

I went in for a spreader. Harvey the sales associate that helped me went above and beyond. He spent 15 minutes helping me. The box wit the spreader I wanted has a small tear in the side. He insisted on opening the box to verify there was no damage. He didn’t want me to have to bring it back. Great customer service you can’t find in a big box store.

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Submitted by Ira Lampkin on Wednesday, Sep 04, 2024

5 Star Review by Ira Lampkin

Overall

Good experience. However, I wanted standard delivery. The app would only allow three day delivery for a fee

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Submitted by Toby Gordon on Thursday, May 30, 2024

5 Star Review by Toby Gordon

Overall

Many thanks to Mike at the Burlington NT. He provided lots of
useful information about the pressure washer I bought and helped me load it into my truck. I had a great experience today.

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Submitted by Jesse Moore on Saturday, Feb 10, 2024

1 Star Review by Jesse Moore

Overall

If they had an option for negative stars, I would have given it. I would hate to imagine how much this staff costs this company in lost revenue each year.
I drove 1.5 hours out of my way because this was the only location short of SC that had the compressor in stock I wanted.
Come to find out that they sell the compressor but not the oil to use it. I believe the lady helping me was the manager. Needless to say, she seemed completely uninterested in coming up with a viable solution or improving inventory for the next customer in the same predicament. She was completely uneducated about the products they carry, full of excuses and inaccurate information. She even advised me that the manual "probably just calls for honda Oil" in a Kohler engine. I'm sure this would have voided any warranty offered. I gave up on finding any viable information and opted to purchase the compressor (unusable) by itself and source the proper lubricants on my own.

When the Gentleman brought my compressor around back on the fork lift, it was too wide to fit between wheel wells in the direction he had it placed. Instead of putting it down and turning it 90 degrees, he sat on the fork lift and watched me (With a post operation boot, 3 days after foot surgery) fight a several hundred pound compressor up and over the wells to turn it the correct direction. He never once offered to help.

Needless to say, I'd drive to California, or better yet, shop at a different company before I will EVER do business with this location again!

$3,200.00 spent, and this was the service I received!

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