Ian was great to work with. Fully explained what he was looking for and provided insight into foundation issues. Crew did a great job and cleaned everything up wonderfully afterwards. Highly recommend!

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Submitted by Jaqe Kraft on Sunday, May 12, 2024

5 Star Testimonial by Jaqe Kraft

Overall

I purchased a 100 year old mixed-use commercial with 11,000 sq feet. It has a stacked stone foundation that needed addressed immediately. I reached out to multiple companies for estimates but only one was an option after vetting them for such a large project.

Bottom line: Only call American Waterworks for your needs ------

***Ian S. & team were very professional (from the customer service rep, to the foreman & laborers) and responsive. The foreman - Franklin communicated well through the foundation repair/stabilization project over the weeks so I could let my commercial tenants know. Also, AWW materials used were of high quality, price was competitive and the company has integrity***

I would not waste time calling the other "basement/foundation" companies in the state of ND. American Waterworks is the way to go!

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Submitted by Heidi Melberg on Monday, Apr 29, 2024

5 Star Testimonial by Heidi Melberg

Overall

We were very overwhelmed at the initial on set of our basement project - American Waterworks were amazing! They explained what would be done and what they needed from us to prepare for the job - showed up when they were suppose to and finished in the time that we agreed on! The crew that came out were upbeat, thoughtful ( because we were still living upstairs!) and thorough - I would highly recommend this company for your basement repairs & water proofing!

Heidi Melberg
Tioga, North Dakota

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Submitted by James Hanse on Wednesday, Apr 24, 2024

5 Star Testimonial by James Hanse

Overall

I had them come to level my sidewalk. It had dipped more than 4 inches and was a tripping hazard. Their professional installers were extremely fast and did a fantastic job making my sidewalk safe again leaving my yard looking better than when they found it. Would recommend five out of five stars.

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Submitted by Dylan Lundberg on Friday, Apr 19, 2024

5 Star Testimonial by Dylan Lundberg

Overall

The American Waterworks team did a great job in our basement. I really enjoyed how transparent they were with the whole process. They were more than happy to answer my questions at every step.

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Submitted by David Messemer on Wednesday, Apr 03, 2024

5 Star Testimonial by David Messemer

Overall

I had American Waterworks come out to my house for a consultation about my crawlspace, I had some concern about my floors having a bounce and water in the space over prior years.

James Nelson was the design specialist they sent to my home, he went through all of my concerns along with his own investigation and input about how we could move forward with fixing it. The range of products and services American Waterworks offers is outstanding and we were able to select what best would address the situation.

A couple short weeks later the crew arrived and was able to begin work on the house. Kingsley, the foreman was a great crewman, along with Nagna, Emme and Aaron. Kingsley made sure to explain each step they were working on as they got through the project. They got everything completed with efficiency and the end results look fantastic. The crews were on time as scheduled each morning. All questions and concerns were answered along the way, and the crew made sure to leave my home without any mess or worry. I'd definitely suggest working with this company in the future.

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Submitted by Parker Wiltse on Saturday, Jan 20, 2024

4 Star Testimonial by Parker Wiltse

Overall

I recently had them do a water guard tiling system along with the radon mitigation system. The work crew showed up about an hour and a half past the time they said they were going to arrive. I think their promise on getting things done in a day was a little optimistic. They seem to rush through things and didn’t do a lot of cleanup because they were in a hurry to get out to the next job. Overall, they did a good job, but I just felt like there wasn’t enough time or care taken for mitigating dust and tracking through the house.

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Submitted by Jenn Wood on Thursday, Oct 26, 2023

5 Star Testimonial by Jenn Wood

Overall

We needed a foundation repair as two of our basement walls were being pushed in by water at the same corner and leaking in another. We had two companies come to bid, Innovative Basement and American Waterworks. Innovative came out first. After meeting with representatives of both companies we realized that the assessment done by Innovative was completely wrong. I normally wouldn’t talk against another company in a review, but if we had gone with Innovative based on that particular representative’s assessment, we would have spent $45,000 with our problems unresolved, and our home, our retirement asset, in jeopardy. This is NOT okay.

Ian from Waterworks did a much more thoughtful and thorough job, patiently making measurements on both levels of our home, listening to our thoughts, and walking us through how he arrived at his conclusions.

Kingsley and our crew of young men working on the foundation fix were extremely considerate, honest, earnest, very willing to help with anything, responsive, and respectful, and professional. When snags were hit they informed me and corrected the issues or got the answers they needed before proceeding further. They worked hard and we appreciate their willingness always to make sure they did everything right, giving us confidence in the crew, the worksite manager, and regional manager.

I do think extra training in concrete work may be helpful to the crews regarding the floor drains, but we are happy all in all with the job done.

It would also be helpful for the owner to have a list of items that were going to be done in the order in which they could expect them to be done to help ensure they understand that everyone’s on the same page.

We also had two egresses installed, Juan and his crew were amazing!

The guys that worked on the front porch and walkway filling in cracks and sealing/lifting areas with foam were also great and it only took a couple hours.

The work was all done late August into September 2023.

We would use this company again and recommend them to others.

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Submitted by Troy Larson on Tuesday, Nov 23, 2021

1 Star Testimonial by Troy Larson

Overall

I paid $21,000 for a job that they did not do, a job prompted by our number one concern, a sinking dining room floor. It was my first concern, the first issue I raised with them, the number one thing we wanted done. They sold me a helical pier job with the contention that it would fix my sunken floor. I SPECIFICALLY asked about it and I was assured it would be handled.

Near the end of the job, I asked why the floor hadn't come up as much as I would have liked and there were no good answers. After much note-taking and photographs and questions and repeated visits, I was just informed this job is done. They will not be doing anything else to support the floor in my dining room (unless I'm willing to cough up more money) and they also aren't willing to do any of the grading in my yard to make sure the ground slopes away from the new egress window they installed.
I have 15 pages of notes and photographs detailing every aspect of what a disaster this has been. Worked through a torrential rainstorm, tried to get away without completing the job, didn't clean up, encountered issues with the egress window cover and didn't even bother to bring them up, and most of all, THEY THINK THEY'RE DONE when the primary reason I called them (the floor) is still a problem.

I will NEVER recommend American Waterworks to another person, and I will go out of my way to share my experience with anybody who wants a recommendation. STAY FAR AWAY from American Waterworks.

I'm considering legal action. They should be ashamed of themselves. Straight up profiteering and greed.

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