Had a mini split system installed and it was a great experience. Less than a year later a part had failed (an issue with a special allergen filter I opted to add on not a part of the mini split. Mitsubishi system runs like a dream). Wesley came out same day after hours, diagnosed the issue, and had it fixed same day! Above and beyond doesn’t say enough about this company. I would recommend them for any and all HVAC installs and needs!

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Submitted by Joanne Higgins on Monday, Jul 08, 2024

5 Star Testimonial by Joanne Higgins

Overall

The guys did a great job! They walked me through any questions I had and worked with me on where things should go. I am very pleased with everything and would recommend them to all my friends.

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Submitted by Cheryl Moreau on Thursday, Jun 20, 2024

5 Star Testimonial by Cheryl Moreau

Overall

Hello! We just had an Awesome experience with Josh and Jim from Custom Climates HVAC!! Their work is exceptional and they are very efficient and answered all our questions with ease. They are very courteous and a pleasure to work. We highly recommend Custom Climates HVAC

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Submitted by Chester NH on Thursday, Apr 11, 2024

1 Star Testimonial by Chester NH

Overall

Margarita was very nice and was a pleasure to work with. Brian came out to take a look at moving some (A/C ducts and some minor repairs on central a/c). Brain was super thorough. Another person (Jon) called because (he does the installs) he didn't have the time (almost 2 weeks) to come up with written quote (6k to simply move the ducts from the middle of a room to the side) so he simply called. He was extremely rude and very argumentative (especially for someone who never came himself to look at the project). Another company provided a written quote of $2843. PLEASE do yourself a favor and look elsewhere.

**** UPDATE - As you can see by Jon's response and attacks (below), you can only imagine how the conversation on the phone actually went. Everyone can have a bad day, but to make up stories to try and save face is quite remarkable. Its a customers responsibility to let others know of their experience so that others can make an informed decision on where they choose to do business, not that Jon seems to care. Hopefully, this can be a learning opportunity for Jon and he can strive to do better for current and future customers. Best of luck, Jon!

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Submitted by Brian Paquette on Friday, Mar 15, 2024

5 Star Testimonial by Brian Paquette

Overall

Custom Climate HVAC is an amazing company. Great people to work with, from Steve who came to our house, and presented the options that were available for our home heating and cooling system. Steve provided us with all the information we needed to make our decision, without any pressure.
Nick who came to our house and provided us with more information on how and where the heads and outside units would be installed. Then Nick coordinated and did the installation, while always keeping me informed on their progress.
All the guys that came to our house to do their work were polite and courteous. They cleaned up after themselves and were very kind to our dogs.
Margarita was very helpful with getting us started on the rebate, and answering any questions we had.
All in all a great company to have your home HVAC system installed. Professional people with the experience and knowledge to get the work done. I definitely recommend Custom Climate HVAC.
Thank you,
Brian Paquette

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Submitted by Frank Sexton on Saturday, Feb 03, 2024

5 Star Testimonial by Frank Sexton

Overall

In late January our combination heat/hot water boiler died on a Tuesday and the team from Custom Climates accommodated us with a new one two days later. The owner knows his stuff, was not pushy with the estimate and he and his staff performed the work in a very courteous, professional manner. Very pleased with the outcome.

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Submitted by Radskii Skii on Thursday, Feb 01, 2024

5 Star Testimonial by Radskii Skii

Overall

Custom climates is an incredible company! We switched to them from Sealey and have been very happy. We have a very capricious Bryant system installed and Wesley does magic fixing it every time it throws a fit.
They are very punctual and loyal to their customers. Thank you for being there for us!

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Submitted by Donna Tongue on Saturday, Oct 07, 2023

5 Star Testimonial by Donna Tongue

Overall

After meeting with a number of companies – few of whom offered Mitsubishi products at the outset, claiming lack of availability – I went to the Mitsubishi website, and Custom Climates rose to the top for our install of 5 mini-splits. Their approach of helpful service – from obtaining permits to having an in-house electrician and assisting with rebates – was the primary reason we chose them. In addition, the fact that they deal exclusively with Mitsubishi gave us confidence they would be knowledgeable of the products that would suit our needs. The mini-splits were installed within 2 weeks of signing. Our experience with the team who worked on our project was exceptional. Each member, from sales to final installation, was professional, courteous, an expert at their role on the project, meticulous on site, and cared about how the project was put together. The team worked as a cohesive whole, and the result was a neat, clean appearance inside and out. I highly recommend them for any size mini-split installation, big or small. Thank you for your conscientious and thoughtful work ethic, Stephen, Nick, Josh, Carlos, and Jack! With gratitude, Don and Donna Tongue

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Submitted by Bernie Elston on Monday, Jul 24, 2023

5 Star Testimonial by Bernie Elston

Overall

After soliciting 3 quotes for our new HVAC system, we chose Custom Climates HVAC for the installation at our home. The whole process from the initial site visit, to the actual installation, to the completion of the manfacturers product registration forms, all were completed in a very timely professional manner. Terrific hard working employees, highly recommend!
BE
Deerfield, NH

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