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Contractor Bill Trombly Plumbing - Heating - Cooling - Electric in Manchester NH

Bill Trombly Plumbing - Heating - Cooling - Electric

Plumbers
 Manchester, New Hampshire, 03103

Rated 2.9/5 (9 Reviews)
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Call: +1 603-669-5713

Contact Information

Company Name
Bill Trombly Plumbing - Heating - Cooling - Electric
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Phone Number
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Call: +1 603-669-5713
Location
76 Maple St
Manchester, New Hampshire, 03103
United States

Company Details

Hours of Operation
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
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Bill Trombly Plumbing - Heating - Cooling - Electric Specialties

Backflow prevention services
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Commercial plumbing services
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Drain cleaning services
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Electronic leak detection
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Emergency plumbing services
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Faucet repair and installation
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Garbage disposal installation and repair
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Gas appliance conversion
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Gas appliance hookup
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Gas appliance maintenance
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Gas appliance repair
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Gas leak detection
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Gas line installation
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Gas line installation and repair
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Gas line relocation
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Gas line removal
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Gas meter calibration
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Gas meter installation
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Gas meter replacement
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Gas piping services
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Gas pressure testing
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Gas safety checks
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Gas system consultation and advice
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Gas system emergency services
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Gas system inspections
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Gas system maintenance plans
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Gas system troubleshooting
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Gas system upgrades
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Gas valve repair
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HVAC leak detection
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Leak detection and repair
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Leak detection services
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Leak repair services
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Moisture intrusion detection
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Non-destructive testing
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Pipe leak detection
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Pipe repair and replacement
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Plumbing consultation and advice
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Plumbing installation services
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Plumbing leak detection
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Plumbing maintenance plans
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Plumbing repair services
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Plumbing system inspections
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Pool leak detection
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Residential plumbing services
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Roof leak detection
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Septic system services
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Bill Trombly Plumbing - Heating - Cooling - Electric Reviews

Submitted on Monday, Jul 08, 2024

1 Star Review by

Overall

This review is a reminder to future me because I've made the mistake of hiring Bill Trombly Plumbing twice now.

Do not ask this company to help with small jobs.

I paid $120 for the privilege of an unprepared tech to visit my house, tell me that they would not do the job, promise they would send me a quote for the actual job, and leave after 20 minutes.

After a week of radio silence, I called the office to ask about the quote, which ended up being almost $2500 for a job whose parts would cost maybe $300 and would take maybe a few hours of labor.

So future me, when you google, "Plumber Manchester, NH", seriously, don't work with these guys just because they show up near the top of the search listings.

Google Review

Submitted on Thursday, Jun 13, 2024

1 Star Review by

Overall

Don't call this company if you need a generator serviced. We hired them when our whole house generator hadn't run for a couple years and the technician they sent out had no idea what he was doing. He spent 4 hours on the phone with the manufacturer without performing any real work and when he was done he stated that the generator was dead and needed to be replaced. We were then contacted but a sales person to set up an appointment to get an estimate for a new generator. In the meantime we received a bill for 4 hours. When the estimator arrived, we complained about the bill and he stated that all they could do is credit that amount if we purchase a new one (estimate was ~$15,000).
I ended up calling New Hampshire Generator a week later and they had it fixed in 2 hours (read my review of NH Generator for more details). After watching the techs from both companies in action, it was obvious that the Bill Twombly tech was not qualified to work on generators. He new nothing about small engines and you need an engine mechanic to repair generators that won't run. How do you justify billing someone for work when you send out an unqualified tech? Maybe you don't need to know anything about engines when you install them, but don't tell customers you can repair them and then send out an electrician (or whatever he was).
Guess which company I will never hire in the future?

PS: After reading other negative reviews that Mr. Twombly responded to, I'm looking forward to hearing some lame excuse from him on why it's my fault the technician didn't do his job. And no Mr. Twombly, you won't find my name in your system because my girlfriend made the phone call and wrote the check therefore you can't use that as an excuse either. I was standing next to her when she made the call and we made it very clear that the engine wouldn't start - we weren't vague in any way. This occurred a few years back, but if you really want to put your money where you mouth is, please reach out to me and offer to reimburse me for the 4 hours of work your tech did *not* perform. Perhaps I'll consider removing this review.
If you ask why I'm posting this review years later, the answer is simple. NH Generator performed maintenance on our generator today and I felt it was to time to write a review for them because they have been such a great company to work with. Every time they visit it reminds me of the poor experience I had with your company and I would be remiss if I didn't also write a review of that experience.

Google Review

Submitted on Tuesday, Feb 06, 2024

2 Star Review by

Overall

Edited - In response to the businesses response….my name was on the credit card. I had originally posted a lesser fee than was actually charged and I’ve updated the fee to be called the same as on the invoice: Was charged $115 for a “trip charge” to fix a minor leak in shower and to determine what was causing a leak at outside water faucet. Some screws were tightened on the area where water is turned on and we were left with advice to caulk (ourselves) around that….really plumber? The shower leak was supposedly fixed but after one day - it is not (after paying $250 total for the tightening of some screws). Also, was told to call back in the spring to fix the outside faucet leak (was a sunny day). Received communication that we’d need to pay the $115 “trip charge” AGAIN for them to come back for the repair we already reported. The plumber was very nice. But this is bad business.

Google Review

Submitted on Tuesday, Jan 16, 2024

5 Star Review by

Overall

Discovered a problem with my expansion tank. The team came out diagnosed the issue quickly, retrieved necessary parts, made some suggestions to avoid an issue in the future and handled everything n a very professional yet friendly manner. These guys are the best!
1/16/24 update: Just had my annual service...as before, on time, professional yet friendly, clean and did a great job. Highly recommend this company!

Google Review

Submitted on Saturday, Jan 13, 2024

5 Star Review by

Overall

Brad and Chad, the technicians from Bill Trombly Plumbing, Heating, Cooling & Electric, were fantastic. They were very professional, timely, and ensured all the work was complete. They were diligent and fully explained any questions I had. In addition, the scheduling, the Comfort Advisor (Chris King), and the overall communication was top-notch. Highly recommend!

Google Review

Submitted on Friday, Jan 12, 2024

5 Star Review by

Overall

Bill and his crew were great. I called and they had someone at my home within an hour! Dave quickly got to work, diagnosed my issue and helped us find a resolution to our major septic issue. Well done!

Google Review

Submitted on Sunday, Nov 05, 2023

1 Star Review by

Overall

I set up an emergency/no heat call today with Zach for a very simple gas exhaust venting repair. We agreed on the emergency rate and he said he would be at the location in about an hour and would update as soon as he was on the way after finishing the job he was on. He updated to tell me that a higher priority call had come in from someone on the Trombly subscription of some sort. He canceled our appointment and there was nothing I could do about it because I could not get on said subscription while the office was closed, not that it would have kept my place in line I’m sure.

I am extremely disappointed and proportionately angry. If you set up an emergency (or any) appointment, you keep your word. It would be one thing if you were delayed by external circumstances, but to choose to break your word in order to take a later call is unacceptable.

Google Review

Submitted on Saturday, Sep 09, 2023

5 Star Review by

Overall

This company is the gold standard of customer service/ care.
We were extremely worried when our water heater start leaking. Brain Guilmette responded immediately to provide a solution and estimate.
Brian helped us navigate through complexity of this situation. He was very informative, knowledgeable and placed our needs first. Cheryl Bryant was able to move our appointment up 1 week earlier to get the job done
Mike and Leo arrived and did an amazing job, they treated our home as though it was there own . They placed, mats, plastic, wore shoe covering and cleaned up after the work. The installation work was the best work we have seen in a long time. We were also impressed that Scott Beaule (operations manager) came to check on the progress of the work. I was amazed that a company takes so much pride with work and customer care. Thank you team. We will refer your services.

Google Review

Submitted on Tuesday, Jul 26, 2022

1 Star Review by

Overall

Have had multiple projects done but recently have been finding issues, like the baseboard piping rammed through a closet wall instead of being drilled out and a lot of pex tubing clips that were hammered in too hard and have cracked and broken leaving sagging lines.

Dripping condensation from the mini split line in different spots because of insulation missing.

A water filtration system directly connected to the sewer with out an airgap. There was an airgap but the pressure of toilets flushing was causing water to come out. They fixed it by sealing it up.
I am terrified on what my family and I have been drinking…

Google Review
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