Carpet Contractors
Howell Township, New Jersey, 07731
Submitted by Stephen Caridad on Friday, Jun 09, 2023
Buyers beware!!! Besides an outdated and overpriced showroom floor. The Sales staff does not have a clue about the products that they selling.  unethical business practices at this location be careful of their paperwork and their term of using a rush on orders. They first try to sell you any product that they have available at the location if you’re not interested in any of those products they will order you anything you like but they consider it as a rush and there’s no opting out of the contract. They do not comply to the cool down law. Of signing a contract which is 72 hours in the state of New Jersey. The sales person that’s in charge of the order doesn’t return your call for over three days after the store has been notified that you want to cancel the order. I would check the local competitors she would find more selection and knowledgeable sales staff with reasonable prices and policy.  I left the store after placing an order within three hours I found out it was a product that I was not interested in putting in my home. I also felt that was misleading by the sales department. I made several calls to the store to cancel my order I was told I had to speak to the sales person dispels person did not return my call for three days. And his words of wisdom was you ordered the floor what do you want me to do with it it’s your floor. Poor public relations at this location. Frankie D is just as bad as his staff I fully understand where they got the training. This company prays on inexperience buyers.
I CHANGED MY REVIEW TO 5 STARS FOR THIS COMPANIES ABILITY TO HIDE 1 STAR REVIEWS! DIG DEEP AND YOU WILL FIND BAD REVIEWS ON THIS COMPANY!
THIS STORE IS A RIP-OFF!!!!!!!
Submitted by Susan McChesney on Tuesday, Feb 21, 2023
I was referred to you buy a family member. I wanted to get an estimate on carpeting for 4 bedrooms, long hallway and a runner on a staircase. I left a detailed message on their voicemail to call me back and I also left a message on their website. CRICKETS! No response on either. Oh well. You lost a $6,000 job. Signed a contract with someone else.
Submitted by Laura Finlaw on Saturday, Dec 10, 2022
Karl is always so friendly and helpful. No pressure to buy. Noone hovers over you. I just went for a runner. I was given an amazing price and I was also given a beautiful big shopping bag with a big pocket, a pen, a big spray bottle of rug cleaner, a t-shirt and a folder and Karl's card. This is my 2nd time here and I am extremely pleased. Wouldn't waste my time anywhere else. They had exactly what I wanted both times and were cheaper than department stores.
I would rate shopping as my least favorite thing to do so this place is perfect.
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