Ancae ABQ Heating and Air Conditioning Reviews

Submitted by Geist Macleod on 06/12/2024

5 Star Testimonial by Geist Macleod

Update: I received a call from Shane the owner and he acknowledged I shouldn’t have been billed the $150 and issued me credit.

First the technician that came out was great. No complaints there. My dissatisfaction comes from what I was quoted over the phone versus what I paid. I called a few days before my appointment and spoke with the front desk gal to confirm the charge for cleaning my refrigerated air unit. I was advised that for the 'seasonal changeover' which I confirmed is an inspection and cleaning it would be $119 and anything else would be additional. I reiterated what she said and she confirmed again the $119 included the inspection and cleaning of the unit and if any repairs were needed it would be extra, again she confirmed the $119.
It took about 30 minutes (if that) for the technician to clean my unit; no additional repairs/parts were needed. When I went to pay it was $289.50 I explained the front desk girl quoted me $119. I was charged an additional $150 labor charge on top of the $119 seasonal changeover/cleaning charge. I would think the labor would be included in the $119 as part of the job as a whole. I went ahead and paid because he was not part of my conversation with the receptionist, which was dumb on my part. I called her after he left and explained the situation. She said a manager would call me back. Never got a call. My advice to you is, if you decide use this company, get your quote in writing and ask yourself $289.50 for a 30 minute cleaning job. I feel ripped off. Unjust business practices going on here.
*Geist Macleod aka Stephanie P.*