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Contractor Butter Plumbing in Las Vegas NV

Butter Plumbing

Plumbers
 Las Vegas, Nevada, 89115

Rated 3.8/5 (9 Reviews)
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Call: +1 702-655-5214

Contact Information

Company Name
Butter Plumbing
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Phone Number
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Call: +1 702-655-5214
Location
4130 Arctic Spring Ave Suite A
Las Vegas, Nevada, 89115
United States

Company Details

Hours of Operation
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
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Butter Plumbing Specialties

Backflow prevention services
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Commercial plumbing services
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Drain cleaning services
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Electronic leak detection
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Emergency plumbing services
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Faucet repair and installation
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Garbage disposal installation and repair
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Gas appliance conversion
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Gas appliance hookup
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Gas appliance maintenance
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Gas appliance repair
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Gas leak detection
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Gas line installation
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Gas line installation and repair
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Gas line relocation
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Gas line removal
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Gas meter calibration
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Gas meter installation
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Gas meter replacement
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Gas piping services
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Gas pressure testing
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Gas safety checks
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Gas system consultation and advice
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Gas system emergency services
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Gas system inspections
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Gas system maintenance plans
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Gas system troubleshooting
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Gas system upgrades
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Gas valve repair
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HVAC leak detection
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Leak detection and repair
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Leak detection services
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Leak repair services
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Moisture intrusion detection
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Non-destructive testing
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Pipe leak detection
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Pipe repair and replacement
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Plumbing consultation and advice
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Plumbing installation services
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Plumbing leak detection
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Plumbing maintenance plans
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Plumbing repair services
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Plumbing system inspections
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Pool leak detection
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Residential plumbing services
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Roof leak detection
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Septic system services
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Butter Plumbing Reviews

Submitted on Wednesday, Jul 10, 2024

5 Star Review by

Overall

First time i used Butter Plumbing. I was out of town but gave access to my garage for the servicing of my hot water heater. The technician was very professional and helpful, explaining everything to me by phone. I am very pleased with the service and will use them again.

Google Review

Submitted on Sunday, Jun 23, 2024

1 Star Review by

Overall

I had contacted Butter Company to fix a leak upstairs in our home. The First Gentleman dispatched to us was pleasant. Upon using the fixed bathroom we noticed that it was still continuing to leak after we had fans set to dry the area for plastering. I again contacted Butter Company and spoke with Margaret letting her know that the same area continued to leak. She waived a fee to come out and a man named Michael Jordan was sent to our home. He came in and notified us in less than 10 mins of him being here that he needed to get another ladder from around the corner as his was too short. I was to be at work already and around the corner turned in to no contact for over TWO hrs. I called the Butter Company for some type of update. Margaret informed me that Michael Jordan went “around the corner” to get the ladder but it was still too short and he had to go to the other side of town to their other office to get a ladder.. and his key had broken inside the door. She was on her way to assist him. I understand that unforeseen things happen. The professional thing to do would have been to contact me when the ladder was too short and let me know you had to go elsewhere and provided me with an eta. I shouldn’t have had to contact the company. So now three hours from the time he left he walks in no apology or explanation. I nicely told him that I would have appreciated a follow up as I did not hear from him for 3 hrs. He just looked at me and said “okay”. He walks upstairs without asking or notifying me he was going up. He was randomly walking around upstairs until my roommate came up and told him where the bathroom was. He goes in the bathroom and next thing you know was leaking downstairs in the second dining room. We had to get towels and ended up utilizing a bucket to capture the water flow. I went upstairs to tell him and he is cussing and yelling at the top of his lungs in the bathroom. He was yanking the toilet so hard that he was pulling his body back and forth and hit his head on the toilet. i informed him that leaking a lot downstairs (which we had to clean up ourselves ). Michael then said, LET ME TURN THE WATER OFF! Why are you working the area without turning the water off in the first place?! At this point I was so late for work that I had to leave my new roommate to stay with him. It was communicated that a bolt on the toilet was broken, I’m not surprised after what I saw. I notified the owner of the home of what had happened and how rude and unprofessional the man was. This was communicated to the company as well. Margaret apologized and offered to send another man in the following day to assist. I obliged. The next day I was waiting around and I called in for an eta after 12pm was informed by a woman named Ebony that the man who was to visit had called out that morning due to hurting himself . Again I was not notified that the man was no longer coming to my home. I told her about the previous visit and confused I was about the lack of communication the company had with their clients. She was short with me . She then informed me that they didn’t contact me because they only had to people working that day and that they were going to send pictures to the guy who was supposed to come to our get estimates . I asked her when the estimates would be available. She puts me on hold and all the estimates came in. I was waiting to talk to her and she didn’t get back on so I just hung up. I had received an invoice for the day Margaret had initially waived and called back. Ebony picked up. I said I just spoke with you you sent me an estimate for something Margaret waived it should be in the notes. Silence . Hello? I’m listening is what she said. She then told me we didn’t have to pay it. I said you sent me an invoice showing I owe you the fee. She again, said “you don’t have to pay it.” I just hung up. A couple of mins later she sends me a copy of the invoice I called in about with the amount due as $0. No professionalism , no follow up, and no delivery.
.

Google Review

Submitted on Thursday, Jun 13, 2024

5 Star Review by

Overall

Butter is on speed dial! They service not only my home but my rental. I can even call and have them take care of problems at the rental when I'm on travel. Technicians are top pros and best in Vegas.
Ann Devers
Las Vegas, NV

Google Review

Submitted on Monday, Jun 10, 2024

1 Star Review by

Overall

I have done business with Butter plumbing for 22 years, as long as I've had my condo. Well, no more. In Nov I called because I tested my air conditioning and it was blowing warm air. It all runs through my hot water heater. I was getting hot water, heat but no air. They sent a technician and I thought all was ok. Charged what I thought was an extremely high price for a part, 1326.00. But I paid it with the guarantee of 2 years on the part and everything would work. It's now June 8 and it all goes out. I call them and suddenly they say it's not their problem. They don't work an AC issues. But you sure did in Nov and you sure took my money for some part that now isn't working. They send out a technician after I had to almost beg and was told I wasn't important. He shows up clearly not going to look at anything. Says oh I'm told to play with the thermostat. Then says the part wasnt for AC it was heat, whichI said also doesn't work. Figuring if you just fix the part it will fix it all. Of course when i said that on the phone they told me i didn't need heat. Then he said nope can't help, even though he clearly saw the heat also didn't work. He did nothing, looked at nothing. They clearly sent him to pretend. He even got on the phone and snickered with his boss in front of me. So if you want to be ripped off and treated rudely this is your place. I've never in my life seen anything like this. I didn't even have them out for something new...it was the whole reason they came out before! So I'm out 1326.00 and no AC in 110 weather. Great job guys, hope you are proud.

Google Review

Submitted on Thursday, Jun 06, 2024

5 Star Review by

Overall

Colton is very friendly and professional, He performed the water heater maintenance and replaced the parts needed. Also, he explained me how much the water pressure should be inside the house and if it was higher than 80 psi call the company and b verified that the water conditioner was working properly. I am satisfied with his service and knowledge of his work. I have been using their services for more than 4 years in my house and I had not been disappointed.

Google Review

Submitted on Friday, Mar 08, 2024

5 Star Review by

Overall

We had a water leak from our jetted soaking tub. The tub is over 30 years old and we had difficulty finding anyone who would help us, but by contacting a national plumbing supply company, we were directed to Butter. Colton, the tech, took the time to find and resolve the leak despite a lack of any easy access to the plumbing. In the first and a follow-up visit to install additional parts, he was incredibly professional, helpful, and spent time to answer all of our questions. My wife calls him “the best plumbing tech we’ve ever used.”

We would definitely use Butter again, and will request Colton when we do.

Google Review

Submitted on Sunday, Jan 21, 2024

2 Star Review by

Overall

Work was good but way too expensive. Had a pressure regulator replaced which cost $54 at Lowe's, they charged me $900 for 15 minutes work. Replaced water heater anode for $250, not a bad price for that operation. Paul

Google Review

Submitted on Tuesday, Jan 02, 2024

5 Star Review by

Overall

I called expecting there would be a long delay in getting help with my leaking water shut off valve. The service representative was there within the hour, was friendly, informative and proceeded to change out the valve system well within the estimated time. He also cleaned up the area leaving it in better shape than when he arrived. I have used Butter Plumbing in the past and will continue to use them in the future as I have always been very happy with their service.

Google Review

Submitted on Sunday, Dec 31, 2023

5 Star Review by

Overall

Well having your hot water go out on New Years Eve isn’t great but luckily Butter Plumbing was open and had techs working. They gave me a 2 hour window which actually was more like 4.5 hours but they send you a text and email of the tech coming out with a little bio about the person which is cute. They bring their own booties so their shoes don’t mess up your floors and it was my thermocouple that needed to be replaced because the pilot light wouldn’t stay on. That was about $400 for service call, parts, and labor. Did you know that if you need a water heater replaced on a second floor they charge extra for that which is over $300 and requires 2 people. Fernando was super polite, nice, and professional. He was done in about an hour. Not the cheapest repair but glad it is fixed and has a 1 year warranty for that part.

Google Review
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