Gave me a great price up front. And then we ran into a problem and he stayed until 9pm to try to fix. Came back the next morning and pushed his morning client til the afternoon. Got my water up and running before the weekend. Highly recommend!

Google Review

Submitted on Monday, Jun 03, 2024

1 Star Review by

Overall

Called and spoke to Eric regarding a water leak. He came, turned on the water, it spayed immediately, he turned if off immediately.
He then informed me it would be necessary to dig up the meter box as well as a trench up to a portion of my driveway. He explained that the leak was past the meter and it would be my responsibility. He charged me $225.00.
I then called TMWA. THE LEAK WAS IMSIDE THE METER BOX AND IT WAS REPAIRED AT NO COST TO ME.
It seems reasonable to me the diagnosis was faulty. When I discussed this Eric, he insisted the leak was beyond the meter. I received no refund.

Google Review

Submitted on Thursday, May 02, 2024

5 Star Review by

Overall

Eric is awesome! Fixed my sprinklers and was a good time to be around during the job.

Google Review

Submitted on Friday, Jan 05, 2024

5 Star Review by

Overall

Eric was prompt, polite, honest, and had very reasonable prices. Assessed some issues we had and was realistic in what needed to be attended too. Great customer service to, highly recommend! I'll be coming back to Eric for all our future plumbing needs.

Google Review

Submitted on Sunday, Apr 23, 2023

1 Star Review by

Overall

Called to set up a quote for a drip system repair and take a look at a broken handle on our irrigation valve. Eric called me back immediately, but was super rude on the phone. He quoted me $1499-1600 without taking a look at my system or coming to the house. When I asked if he did estimates after looking at the system he said “that’s what this is—if it’s broken, it’s broken.” He got agitated when I questioned him and was super condescending.

Update: That’s not what I asked and it’s very clear you were not listening. I asked if you did estimates as I was unsure if the problem was as extensive as you seemed to immediately judge. You refused to listen to anything else I said and insisted you knew exactly what to do without ever looking at the problem. Quite frankly it seems like you have all the time to argue with clients rather than listen and provide kind service.

Google Review

Submitted on Wednesday, Jan 11, 2023

5 Star Review by

Overall

I have had Eric, Big Bear Plumbing, do many plumbing projects for me. The latest being the installation of a tankless hot water heater. He has always provided excellent, timely service at a very reasonable price. I would give him more than 5 stars if possible!

Google Review

Submitted on Wednesday, Feb 02, 2022

5 Star Review by

Overall

WOW! Totally feel like I struck gold meeting Eric and hiring Big Bear for my plumbing projects! These reviews are spot on, this was the best plumber experience I've had to date.

- Eric answers his phone!
- The services were able to be done next day!
- The work is top notch and I'm incredibly happy with the speed of work and the quality.
- Eric LISTENS! I have several projects I'd like done and I have no idea what I'm doing. Eric heard my ideas and concerns, walked around the house, scoped the work and offered solutions that were better than any other plumbers who had visited before.

Hire Big Bear ASAP! Thank you Eric! See you soon for those other projects!

Google Review

Submitted on Wednesday, Jul 21, 2021

5 Star Review by

Overall

We called about 10 different plumber's no one would come out for at least a week. meanwhile we have water coming from the wall into our house we purchased 3 days prior. Eric came out immediately and I mean immediately! He was very polite and helpful from the beginning to end. He was very fast and efficient the best contractor I have ever encountered by a mile and unfortunately I have too much experience with plumbing issues and contractors. We have most definitely found our plumber and plan on having him come back for toilet replacement and any further issues. I'm so grateful we have a go to guy from now on. Thank you so much for helping us out and it'very appreciated and was an actual pleasure. we can see why he has such great reviews. Megan and Shawn

Google Review

Submitted on Friday, Nov 16, 2018

5 Star Review by

Overall

I've been dealing with Eric for about 4-5 years now. He's done simple jobs, complex jobs and things in between. I have found him to be consistently polite and professional. He quotes fairly and keeps his word, even when things turn out a little different than we expected. He's always on time, returns calls and texts promptly, and does a great job. I've referred him to friends, and I would refer him to anyone looking for quality work.

Google Review

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