The customer service was great at one time. It would be nice that the phone would be answered and the door to the building worked so you could punch in a code and come in to the building. Two days ago I waited for 1/2 hour and had to go around the back and get someone to open the gate just to come in the building. It changed at all.

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Submitted by Amazing Finishes on Thursday, Mar 14, 2024

5 Star Testimonial by Amazing finishes

Overall

A must in New York for decoration lovers.

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Submitted by Aaron Young on Monday, Jul 31, 2023

5 Star Testimonial by Aaron Young

Overall

The product speaks for itself, it’s the best!! And the team is also excellent, very knowledgeable and helpful. Firenzecolor is at the top of its game!!!

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Submitted by Yashiya Mattis on Wednesday, Apr 26, 2023

5 Star Testimonial by Yashiya Mattis

Overall

Great service. Seamless process from ordering to picking up.

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Submitted by Pslman Esselman on Monday, Sep 12, 2022

5 Star Testimonial by Pslman esselman

Overall

Eric and the staff helped me 100 percent with a huge whole house project. Countless sample boards and countless liters of product sent (over fifty) this past year culminating in a large product order. On time. Even when I had to order more. Came to the work address on time and as always in tact. Thanks Firenze!

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Submitted by Darcie Maranich on Wednesday, Jul 20, 2022

1 Star Testimonial by Darcie Maranich

Overall

I recently ordered natural soapstone sealer from this business. After applying it to my project, I noticed that it resulted in a yellowish tint. I called the company on three separate occasions to ask them if they had any suggestions to remedy the effect. Each time, I was promised that a tech would return my call. I've been waiting for over a week for that call. My email inquiring about the same problem also went unanswered.

If you're going to specialize in a product, and charge premium prices for it, you should be prepared to provide customer support when requested.

I would not order from them again.

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Submitted by Christopher Otero on Friday, Jul 15, 2022

5 Star Testimonial by Christopher Otero

Overall

Great product I use their Venetian plaster for my walls in my home and side jobs

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Submitted by Mira Group on Wednesday, May 26, 2021

5 Star Testimonial by Mira Group

Overall

AMAZING PRODUCTS - EVEN MORE AMAZING PEOPLE! Highly recommend their training seminars if you're serious about getting started or expanding your skillset. You wont be disappointed! Thank you Paul & Elliot!

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Submitted by Cat R on Tuesday, Jan 21, 2020

5 Star Testimonial by Cat R

Overall

Great experience ordering over the phone! Excellent customer service - answered all my questions and walked me through lots of details pertaining to my big order.

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