Submitted
by Stephanie Lerner on 04/03/2024
2 Star Testimonial by Stephanie Lerner
The showroom in NYC is nice but the customer service is terrible. The first time I went I was given a sample tile to take home. I came back to the store ready to place an order and I was told that I had to place the order with the person that gave me the sample- even though I was there standing there ready to place the order. The other person was not there that day so I was told "I" had to send an email to this person to place the order- makes no sense why someone else at the showroom could not take the information. Anyway, I did email this person and they sent me a proposal via email but my address was not correct- It took 5 times for them to fix the address- just very poor customer service. No way to run a business- I will not be a return customer.
Submitted by T Shells on 11/08/2023
I’m a home owner and I’ve been working with Oliver on my bathroom tiles. It’s been a smooth and efficient process and Oliver’s professional advice has been extremely helpful. Highly recommend!
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We had some problems with the tile installation, due to our contractor's lack of experience. We reached out to Oliver and asked for help, and every single time he was extremely patient and offered professional advice. I can't thank him enough.
Submitted by Grace An on 07/13/2023
Submitted by Jinali Shah on 09/22/2022
Submitted by Aliza Ladiwala on 05/10/2022
An sacks sold us tile that was vastly different than the samples we saw and in two distinct batches one with a dark rough finish and one that was clean. We attempted to negotiate a return to purchase other tiles that were finished wewith some level of consistency and they offered to sell us new tiles at a premium and not offer us any trade in value for clearly deficient tile. Customer service was extremely unhelpful and non commercial even after buying tens of thousands of dollars of tile.
Submitted by Joseph Jackson on 03/21/2022
Great tile selection
Submitted by Dianna Maus on 05/11/2021
Buen servicio
Submitted by Luis Villanueva on 04/06/2021
I have been in the showroom a couple of times looking for tiles and bathroom fixtures and find the sales associates to be very helpful and knowledgeable.
Submitted by N J on 03/24/2017
