Ann Sacks

Submitted by Stephanie Lerner on Wednesday, Apr 03, 2024

2 Star Testimonial by Stephanie Lerner

The showroom in NYC is nice but the customer service is terrible. The first time I went I was given a sample tile to take home. I came back to the store ready to place an order and I was told that I had to place the order with the person that gave me the sample- even though I was there standing there ready to place the order. The other person was not there that day so I was told "I" had to send an email to this person to place the order- makes no sense why someone else at the showroom could not take the information. Anyway, I did email this person and they sent me a proposal via email but my address was not correct- It took 5 times for them to fix the address- just very poor customer service. No way to run a business- I will not be a return customer.

Submitted by T Shells on Wednesday, Nov 08, 2023

4 Star Testimonial by T Shells

Submitted by Grace An on Thursday, Jul 13, 2023

5 Star Testimonial by Grace An

I’m a home owner and I’ve been working with Oliver on my bathroom tiles. It’s been a smooth and efficient process and Oliver’s professional advice has been extremely helpful. Highly recommend!

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We had some problems with the tile installation, due to our contractor's lack of experience. We reached out to Oliver and asked for help, and every single time he was extremely patient and offered professional advice. I can't thank him enough.

Submitted by Jinali Shah on Thursday, Sep 22, 2022

5 Star Testimonial by jinali shah

Submitted by Aliza Ladiwala on Tuesday, May 10, 2022

5 Star Testimonial by Aliza Ladiwala

Submitted by Joseph Jackson on Monday, Mar 21, 2022

1 Star Testimonial by Joseph Jackson

An sacks sold us tile that was vastly different than the samples we saw and in two distinct batches one with a dark rough finish and one that was clean. We attempted to negotiate a return to purchase other tiles that were finished wewith some level of consistency and they offered to sell us new tiles at a premium and not offer us any trade in value for clearly deficient tile. Customer service was extremely unhelpful and non commercial even after buying tens of thousands of dollars of tile.

Submitted by Dianna Maus on Tuesday, May 11, 2021

5 Star Testimonial by Dianna Maus

Great tile selection

Submitted by Luis Villanueva on Tuesday, Apr 06, 2021

5 Star Testimonial by Luis Villanueva

Buen servicio

Submitted by N J on Friday, Mar 24, 2017

5 Star Testimonial by N J

I have been in the showroom a couple of times looking for tiles and bathroom fixtures and find the sales associates to be very helpful and knowledgeable.