I had the worst service from this place. Lost my equipment after closing my pool, the employee tried extorting money from me by telling me my pump wasn't working properly & when I told him I had it completely overhauled the previous year & asked what was wrong with it, he said oh never mind it was nothing I got it going? after he left nothing seemed to be working. I'm so glad I took video of everything. I hired another guy to come out & he said they never took out the plugs & the pump/main drain was in the incorrect position. I tried to give them a chance to make it right & was very nice until DARREN the manager called me a liar to my face. Only do business with this guy if you want to pay twice as I had to. He also knew last year I was a new pool owner & sold me a bunch of equipment & I went in there repeatedly so frustrated saying nothing seems to fit or work & he finally says yeah I know your pool (they use to service it for previous owner) & we don't sell aqua genie equipment? Well thanks a bunch Darren, so nice of you to eventually tell the truth for once. If you go in there deal with someone other than him, trust me, or you too will be lawyering up & contacting the BBB & disputing all your credit card charges too!!!! Go to Sunspot or Watsons, or you'll be sorry!!!

Google Review

Submitted by Bob Menth on Sunday, Jun 23, 2024

5 Star Review by Bob Menth

Overall

Been a customer for 17 years after having them install my pool. Just recently had two service guys out to replace the lateral in my sand filter. These guys were outstanding, I always learn more about my pool each time they come out for open/closing. They are always glad to answer my questions so I understand what they are doing. They replaced a part in my pump motor after seeing there was an issue. Thanks to Darrin the service manager for assisting me when I have a problem. Thanks !

Google Review

Submitted by Su Chang on Monday, Jun 17, 2024

5 Star Review by Su Chang

Overall

Although I haven’t used their services directly, Matthew returned my call and made time to answer several questions I had being a relatively new pool owner. He made an effort to share links with me and even shared key contacts with other experts that could help with issues he does not specialize in. He could have easily responded with “I can’t help you.” Like many others did. But he didn’t and for that I’m very appreciative and will look for opportunities to patron his business.

Google Review

Submitted by SANDY GODBY on Sunday, Jun 02, 2024

5 Star Review by SANDY GODBY

Overall

Pool & Spa Warehouse has been my go to Pool store for over 23yrs.
The entire staff are my Pool Dr’s.

Every time I’ve had an issue they walked me thru the process with written instructions.
There advise has fixed my water issue every time. They never try to oversell chemicals I don’t need.

Anytime I’ve called, their willingness to help has been a blessing for me.

I have gone to other Pool stores with an issue just to see what they’d say.
Then I went to my Pool Dr’s.

And yep the others were wrong and they tried to sell me things i didn't need.

The owners down to the employee’s are honest people who strive to ensure all customers are treated with respect and feeling confident when they leave and knowing they received great customer service.

I have several pool stores within 1mile of me, instead I drive a few miles out of way to ensure I'm getting the correct information.

If i could give them more than 5 stars I certainly would. Because they deserve it.

Google Review

Submitted by Cheryl Marshall on Tuesday, May 21, 2024

1 Star Review by cheryl marshall

Overall

Bought a pool heater 3 years ago tomorrow
For over $3k . Found out by one of their recommended repair persons that it’s complete rusted out inside and should have lasted 6-8 years. Now we have to spend more than $3k to replace it and Cincinnati pool & patio will do nothing to help us out. I will tell everyone I know to stay away from them. They should sell quality items and if not, do the right thing and offer a replacement or heavily discounted replacement.

Google Review

Do You Know Cincinnati Pool and Patio? Write Review