Plumbers
Oklahoma City, Oklahoma, 73107
Submitted on Monday, Jun 17, 2024
If you go with this company, you may die!! When they finished with us we were $1,000 short, left with an even bigger problem due to their damage, and a visit from the gas company fixing their gas and carbon monoxide leak. An overnight stay in hotel and our water is now flowing like a mighty River under the house vibrating the floor! Grooms is a crook and they have illegal people working with them when them yet claim they don’t. How are they leaving Grooms on the receipt? This guy is a joke don’t fall for it. His work is unsafe!!
Submitted on Wednesday, Jun 12, 2024
Husband called Jeff to come snake our line he said yes can be there between 12 and 2 okay never came we called he said he couldn't get to it tell after 5 pm now charging after hour rates. Schedules for next day. Never shows up we call the 3rd day and he said yes I can be there between 2 and 4. We call at 330 he said yes give me about 30 mins I'm almost done with this job. Now here we are at 430 no show nothing. Now we are trying to find a new plumber just to come out and snake our line. Worst customer service ever.Wanted to give them the benefit of the doubt but 3 days no show. If I could of put 0 stars I would have
Submitted on Saturday, Mar 09, 2024
We were in desperate need to have the outside drain snaked as the washer was backing up in the laundry room. Grooms was able to come out on a Saturday short notice and was very reasonably priced. Jeff was wonderful and we will be definitely be using Grooms for all our plumbing needs and will be recommending them.
Submitted on Wednesday, Feb 21, 2024
I'd give them more stars if I could. Customer since 1997. Reasonable, reliable and knowledgeable. Plumbing problems resolved in every 1950s era house I've occupied.
Submitted on Monday, Feb 19, 2024
Grooms has been taking care of my FAMILY'S plumbing for over 20 years, his dad took care of my grandpa and dad now the son has taken over and takes care of all of my family who need plumbing! Very very fair pricing! Also this is big thanks i had a company tell me i needed a new sewer line were talking $3500.00 dollar job i asked Mr. Grooms what he thought he said do you mind if i try to snake it out 30 minutes later thats all it needed and he did it for cheaper then it would've cost me to rent the machine. Took care of my parents today this is the least i can do is tell someone how much of a blessing the Groom's are to know, highly recommend for plumbing and sewer drains !
Submitted on Friday, Jan 12, 2024
No show. Promised they were on the way. I am done. I don’t need added stress in my life. This was a second chance. Last time they were hours late. You have to call to check. DONE
Submitted on Friday, Mar 31, 2023
am so frustrated writing this review. For years, we’ve used Grooms for various issues like a few drain snakes and plumbing in a gas line. On Saturday, we discovered a slab leak at 9pm. We called Jeff with Groom’s and he said he’d be out first thing in the morning. Upon arrival, he was ready to bust up the slab and look for/repair the slab leak. After discussing options, we decided to spend the extra money and have him repipe our house. He stated he’d need Monday to collect materials and then could start on Tuesday, finish Wednesday. Not ideal, but we understood it was a big job and he had prior engagements.
Monday comes and Jeff did not show up to place boards in the attic to get the job moving for Tuesday. He called at 7pm stating he had a flat. Okay, understand things happen, he noted he’d be out Tuesday morning.
Tuesday morning comes and Jeff shows up to find our main line and then states if my husband would buy the materials, it would save him time (since he had numerous prior engagements) and save us money as he won’t have to charge us for the time to buy material. We agree as my husband is decently handy and get a list and my husband goes shopping. Jeff states he will start first thing Wednesday morning.
Wednesday morning arrives and no sign of Grooms or Jeff. I send a text that is not replied too. I then call at 10am to be told he would be over in the hour. We wait until 3pm and STILL no sign of Grooms. I call again and leave a voicemail that was never returned.
So here we are, 4 days with no water and a newborn and toddler and being nomads all over the state to wash clothes and bathe because Grooms strung us along for four days to then completely ghost us.
Unprofessional and extremely frustrating. If you do not have the bandwidth to do a job, be honest and upfront. If you need simple jobs, Grooms is probably fine, but be skeptical of their commitments.
Submitted on Monday, Jan 30, 2023
Wasted two days of my life. After scheduling a project they were several hours late and I called and said they were 30 minutes out from my home and I had to call after several more hours of not showing. They ended up pushing project to the next day and I called again after being a few hours late saying they were 30 minutes out and then just completely no showed again with no follow up. Only use this company if you're okay with not making any plans for two days. Don't use this company if you value your time because this company definitely will not.
Submitted on Saturday, Nov 19, 2022
I called on Thursday , was assured he would get to me on Friday, called me on Friday at 2:30 to let me know I was still in line up for service.called him again around 7:30 pm . He stated the job he was on was taking longer. I told him I would be fine with Saturday if it worked better for him. I called him repeatedly on Saturday and left messages . He finally answered the phone at 3:20 and told me he was at a job and if I wanted I could call someone else. All I needed was kitchen drain cleaned and if he had told me on Thursday he was too busy I would have scheduled someone else to do the job. After hours and weekends are twice as expensive. This was a very frustrating experience to say the least very unprofessional and I would definitely not recommend his company to anyone.
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