When it comes to the phrase “leave it to the experts,” it was NOT referring to Ace Custom Granite.

This install was a simple new small apartment that we were very specific during the measuring/quoting process on wanting a 1 1/2” overhang so we would not have water running down the front of the custom cabinets but that was not our results in the kitchen. We were optimistic they would correct the shoddy install, but one of the owners, Brian Polak, double downed and blamed us for not making sure their installers knew how to do their job and follow the drawings provided by their employer. My husband assumed he did not have to monitor their every move but that was a mistake. We can only assume they were not able to read a tape measure or use a square which resulted in 1 1/4” to 1 3/4” crooked overhangs. Since there was a slight bow in a section of the wall, they glued the backsplash down out of square instead of taking a few minutes to shim the area. They also cut the fixtures to what they thought they should be instead of the template provided and argued with my husband when he requested the correction. Since they had to be called back, Polak stated we were costing him more money even though they had been scheduled to be on site for a day and a half but managed to cut it back to less than one since they bypassed any and all quality standards. They really topped it off by installing a cracked vanity backsplash and trying to patch it with a different color without informing anyone. But of course, our request to have it replaced with a solid piece was met with excuses of searching for the material and suggestions of other ways to repair the damage instead.

Although we were reassured by the salesman, Brian Conn, that they would fix all the issues, they arrived over 2 hours later than scheduled and claimed they were only directed to trim the sections to the shortest overhang of 1 1/4” instead of removing and reinstalling the portion to be a straighter 1 1/2”. They also did not know anything about a replacement for the damaged granite and were directed to patch it again with a different color, so we are not sure if anyone even took the time to look. The lead installer also tried to convince us that we had a different brand of tape measure, and that our measurements of 1 1/4” were actually 1 3/8”, so that was the real problem, but he appears to be the only one with this magic tape measure.

If you are looking for a quick subpar install, then Ace is the company for you! If you are requesting a quality install to industry or custom standards, be on site with a measuring tape, square, and level and prepare for an argument during the whole process! Instead of actually taking the time to come and review the issues, both Brian’s gave us various inconsistent stories, and Polak took it as an opportunity to be demeaning and accuse us of having unrealistic expectations. Brian Conn would not answer or return our calls, and Brian Polak said he would review with Conn and call us back but never did. This nightmare resulted in additional costs to remove and reinstall the granite by a company that I will highly recommend. They even took additional time to find a piece to replace the damaged backsplash so we did not have to replace the whole vanity.

To all of Ace’s owners and employees, learn to take some pride in your work and stand behind what you do. This should have never happened, and nobody should be treated this way during an already stressful process. You were wrong and should have been honest and corrected your mistakes!

Google Review

Submitted by Tony Roth on Thursday, Feb 15, 2024

5 Star Testimonial by Tony Roth

Overall

If I could give them 10 stars I would, the team came out and did an amazing job. Got it done quick as well! Definitely will be using them in the future on other projects.

Google Review

Submitted by Ray Jenkins on Tuesday, Oct 31, 2023

5 Star Testimonial by Ray Jenkins

Overall

Nice lady,....she could have pushed me out as "another salesperson," but she was kind to me, so, now I know where my counter tops will come from!! ?

Google Review

Submitted by Robert Pratt on Monday, Apr 03, 2023

5 Star Testimonial by Robert Pratt

Overall

Brian and 4 workers came up on a Friday. In less than a day installed countertops& border through out the kitchen and the kitchen sink! Then did the countertop and dual sinks in both our bathrooms. Brian& his team were professional and thoughtful through the whole install. With great quality products at a great price!
Thanks Mark& Marlesa

Google Review

Submitted by Tom Sanchez on Monday, Feb 06, 2023

4 Star Testimonial by Tom Sanchez

Overall

Ace has installed granite in two of our bathrooms and just finished our kitchen. Granite is beautiful and crew got it installed pretty fast. Only issue I have is the sink in kitchen should have been cut out of one piece instead they joined two pieces that don't match in front of sink. Would have given 5 stars if it matched. See pics below.

Google Review

Submitted by Glenn Cooley on Wednesday, Apr 27, 2022

1 Star Testimonial by Glenn Cooley

Overall

customer service terrible, worst I've delt with, that alone should stear you clear. But if you want your granite miss measured or a project delayed due to re-cut then these are the guys.

Google Review

Submitted by Adrienne Dollins on Saturday, Jun 26, 2021

5 Star Testimonial by Adrienne Dollins

Overall

The owners are amazing. They are extremely fast abs professional. I needed a big, last minute job and they delivered! Awesome staff and our project is perfect. Thank you Ace!

Adrienne & Roger Dollins

Google Review

Submitted by Andrew Harsh on Thursday, Feb 25, 2021

5 Star Testimonial by andrew harsh

Overall

Great service from Brian and install from Matt and Julio.

Google Review

Submitted by Horton Home Solutions LLC. on Thursday, Aug 01, 2019

5 Star Testimonial by Horton Home Solutions LLC.

Overall

If your in the market for granite give Ace Custom Granite a shot, very honest and up front company with exceptional customer service. Highly recommend!

Google Review

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