Very disappointed with this company. Dishonest. Won’t use them again.

I’m a retired woman and trusted their assurance that they will replace the broken parts I had shown their inspector. They took advantage of my lack of knowledge with all the names of the specific parts of the gutter system and wrote up a work order mostly replacing parts that I hadn’t asked to be replaced or had any problems with them. I signed their contract based on their misleading write up and gave them 50% deposit that I lost. Had I known they will only replace two end caps, and not my main problem, I would’ve gone with another company.

Be vary of them pressuring you to sign the estimate that day for the discounted price. In the end they didn’t fix or replace the parts I had shown their inspector so I had to hire and pay another person to take care of it.

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Submitted by Ken HofMann on Sunday, Jul 30, 2023

5 Star Review by Ken HofMann

Overall

We are very thankful we decided to go with Albany Oregon Gutter. From Brady doing the estimate and the office staff "Casey and Tilley" making sure our job kept on track helped relieve any doubt of our choice to use AOG. The first day Levi Mike and Omar took the old gutters down and gave me a couple extra days to prepare and paint fascia boards before they came back and installed the new gutters. Everyone were very professional and courteous. Thank you for a job well done.

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Submitted by Carter Family on Thursday, Jun 08, 2023

1 Star Review by carter family

Overall

Long story short I spent $2000 and within 60 days my gutters crumpled and bent without being touched. I am told on runs longer than 30 feet they should have put a splitter or joint to allow for contraction. My run on each side of the shop is 60 feet long. I called and sent pictures to Oregon gutter to which they respond sorry you're out of luck it's due to the cold and hot of contraction and expansion. I thought they were the professionals. They proceed to tell me they should have installed an expansion joint on anything over a 30 foot run but they didn't! Why didn't they install my gutters correctly? Now they won't even call me back. I have called the owner he won't call me back either. All this after my business and a $3500 referral to a co worker before I had this issue. I would never recommend this company to anyone else ever and I had 4 other friends needing gutters. I guess this is customer service at its best for this company instead of fixing the problem just ignore it maybe it will go away since they already got paid. I won't go away. Don't waste your time look at other reviews and use a different company. Thanks for reading this. Good luck everyone. Do your research before hiring this company. They need to resolve this issue they caused as I will not go away until it is resolved. thank you. Very sad this is what customer service has come to in 2023 for certain businesses. Do the right thing fix my gutters please.

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Submitted by Andre DeVita on Friday, Oct 15, 2021

1 Star Review by Andre DeVita

Overall

Horrible Gutters from an unprofessional company. I have requested a refund and damages to my homes flashing and facia boards repaired. This company does not and will not accept that they made mistakes nor will they correct them. Customers satisfaction is not guaranteed or necessary to this company. They have an F with the BBB and they have multiple lawsuits pending. I believe their employees were intoxicated, high or a little of both when they installed these eye sores. Also the round drain adapter is used for round downspouts not rectangle, I believe that class was kindergarten. The downspouts do not get fastened with screws in them, the straps go around them and are screwed into the siding. Use touch-up paint when you make mistakes like excessive crimping of end caps or when your hardware does not match the color of the downspouts. Oh yeah, end caps should also be parallel with pretty much anything on the home and they only need to go past the shingles by a couple millimeters not inches. Gutters should start a "tiny" bit higher in places where the water will need to flow down stream to the downspout. There should not be an excessive and noticeable inch difference with waves throughout the gutter. If this company needs a real Supervisor/Manager/Forman let me know. Before I joined the military and became a seasoned Veteran, I worked for a gutter company that actually aimed to satisfy customers, even if it was raining or freezing out.

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Submitted by Kimberly Porter on Friday, Dec 04, 2020

1 Star Review by Kimberly Porter

Overall

Horrible, regrettable experience. See the Better Business Bureau complaints, which I should have done before hiring this company. They have several locations, my experience was with the Lebanon/Albany branch. They take the money! But, have no accountability regarding the quality of the work, nor indeed, whether the products are the best solution for the environment. Costly mistake that will need to be redone, this time by a reputable company that considers viable solutions, not just a quick buck.

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