I normally don’t write reviews, but my experience with this company has been One of the worst experiences I’ve ever had. We used Thumbtack to check out a water leaking from our ceiling. This company reached out to me. I informed them of the situation that we just want to have a contractor come check out and repair the leak that’s coming from the ceiling. They said they can have a contractor come out ASAP, but we would have to contact our insurance company because they deal directly with the insurance company. I was a little confused But they assured me that we wouldn’t have to deal with anything. They said they would talk to the insurance company connect with the contractor to open the ceiling find out where the water is coming from, stop the water leakage and repair the ceiling. They assured us that we wouldn’t have to do anything. We went with their company, and signed a contract. They had a contractor come and open the ceiling and lay down fans and tarps. The Contractor recommended we get a plumber to come and locate the leak, we were confused because we thought he was going to check where the leak was coming from. We found out from looking at the contract we signed that the company we hired was a Claims Adjustment Company, they never verbally stated that. Our insurance paid out for the repairs but it went directly to the Adjustment Company and they took their percentage out and sent us the rest via check. We tried contacting them numerous times, but after they got paid, we never heard back from them, they never sent out another contractor to repair the hole or find out where the water was leaking from. Now we are stuck trying to find another contractor to repair the hole and take care of the leak. We take full responsibility for not looking at the contract before signing, but we highly recommend you Do Not use this company do not go through any claim Adjustment Company.

Paying a Claims Adjustment Company is not needed you can work directly with the insurance company. It’s a waste of time and money using this company or any Claims Adjustment Company

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Submitted by Kid D on Thursday, May 09, 2024

5 Star Review by Kid D

Overall

We had a house fire last year and were completely lost until Tim put our minds at ease. We had a great experience with him and his team! Very personable and knowledgeable!, willing to take your call at any time and really goes the extra mile to get the job done!

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Submitted by Christy Katubi on Thursday, Feb 29, 2024

5 Star Review by Christy Katubi

Overall

I recently experienced a flood in my home and was fortunate enough to have the assistance of Dave Ryan with Capitol Adjustment. When I contacted Dave, I was impressed by his professionalism and knowledge in handling flood insurance claims. He guided me through the entire process, explaining each step clearly and ensuring that I understood my rights as a policyholder. Dave’s attention to detail and thorough documentation of the flood damage played a crucial role in securing a fair reimbursement for the repairs needed in my home. Throughout the entire claims process, Dave maintained open communication and was always available to address any questions or concerns I had. I am extremely satisfied with the services provided by Dave Ryan with Capitol Adjustment. I would highly recommend him and his team to anyone needing assistance with a flood insurance claim.

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Submitted by Angie Gofman on Friday, Feb 23, 2024

5 Star Review by Angie Gofman

Overall

I recently had the pleasure of working with Tommy at capitol adjustment and felt like I need to share my positive experience. I was so overwhelmed and stressed out about the situation but having a knowledgeable and dedicated public adjuster by your side made all the difference. From the moment I contacted them, Tommy and his team demonstrated nothing but professionalism and deep understanding of the insurance process, they took their time to thoroughly assess the damage to my property explaining each step of the process and they set realistic expectations from the outset. The level of transparency and communication was reassuring and greatly appreciated. Tommy’s level of commitment to client to satisfaction is superb and if you find yourself in need of a public adjuster please take my very positive experience into consideration when choosing someone to be on your side. Thank you Tommy and everyone at capitol adjustment

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Submitted by Michael Felice on Thursday, Feb 08, 2024

5 Star Review by Michael Felice

Overall

I had a bad experience with a snowstorm, my rain spout iced Up water pour through inside of my house, destroying walls, floors, electrical. George and his team came out there and did a exceptional job working with the insurance company To make all the repairs to my house, I highly recommend capital adjustment.

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