Prompt and excellent service. Came and repaired a complex hvac problem within a few minutes. We will be using Downs from now on and highly recommend to others!

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Submitted by Christine Orlando on Tuesday, Nov 28, 2023

5 Star Review by Christine Orlando

Overall

Have been a customer for years and have always had great service. They are professional and good to work with. One of the few in the area to take emergency calls. Highly Recommend!

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Submitted by John Grabusky on Saturday, Jan 14, 2023

5 Star Review by John Grabusky

Overall

My computerized gas water boiler was throwing error messages and shutting down. Error code was a random list of possibilities. No heat and no hot water, but you hit reset and good for a while. Over the holidays the house filled with guests and the issue became more frequent.

Downs had helped me two years ago with a recalled mother board so I called them again.

WIN: Person answers phone and if you leave message they get back to you.

WIN: They show up when they say they will or communicate when they will be there.

WIN: Listened to my concerns. Problem identified, and price quoted.

WIN: Fix the issue; looks like original work; SUPER a professional; immaculate clean after they are finished.

The talent of fixing your HVAC plus solid customer service is HUGE.

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Submitted by Dave Maxwell on Thursday, Dec 15, 2022

5 Star Review by Dave Maxwell

Overall

We had a few small issues to resolve so we called Downs who we had used last year. They were amazing last year and so we were completely comfortable having them come by to fix the issue we had last week. They sent Eli Brougher who was great from the phone call letting us know he was on his way, right up to the moment he left. I talked with him about some other concerns we had with the pipes and he was able to diagnose the issue as extremely acidic water. We wound up installing a system to help fix the water PH which was systematically destroying our plumbing. Not only did he help us find the solution, but worked to get us the best deal and have it installed 2 days later on his day off to help ensure we didn't waste a moment in addressing the issue. He took time to explain all he was doing, how it works, and educate me about the system and plumbing in general. He was great to be around and it felt like a caring friend was there working to make our lives better, and not a service person. That day, Eli and Downs became the only organization we will ever call for nay issues for the remainder of our home ownership. I can't commend Downs enough for retaining experts that are so personable, with immense focus on detail, customer service, and excellence in their craft. I can't say enough about our experience and am grateful for the ability to sleep at night knowing that our pipes are no longer being eaten alive by acidic water. Thanks for making our quality of life better Eli!!

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Submitted by Andy Sabisch on Wednesday, Sep 07, 2022

5 Star Review by Andy Sabisch

Overall

We woke up to no water (we are on a well) and we reached out to Downs Plumbing as soon as they opened. A technician was at the house within an hour, assessed the situation and gave us options along with prices. There was no pressure to select any option and after discussing them with the tech and my wife, we opted to replace the old pump system with a new design. The crew arrived after picking up the parts and within 4 hours had the entire system replaced and water back to the house. Can't say enough about the team they sent and the price was what we had been quoted even when they ran into some unexpected issues along the way.

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Submitted by FireFox 659 on Monday, Aug 08, 2022

5 Star Review by FireFox 659

Overall

We were very happy with our experience with John M Downs Plumbing and Heating. We had an issue with our shower that another plumber was unable to diagnose or fix. Eli came out and immediately knew what it was and how to get us fixed up. He also had a few recomendations for other things that we might need to address in the near future but didn't put any pressure on us to work on those items right away. Very polite and professional! I couldn't ask for more and will be happy to call them again if/ when needed.

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Submitted by James Caspersen on Sunday, Aug 07, 2022

5 Star Review by James Caspersen

Overall

I was very impressed with Vinny and his crew. They did a phenomenal job replacing my well pump on a Sunday. They were very knowledgeable and went above and beyond and fixing adding things that the prior company missed. They gained a lifetime customer and will recommend them to anyone who needs service.

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Submitted by David Mandel on Sunday, Jul 31, 2022

5 Star Review by David Mandel

Overall

Highly recommend John Downs - they do great work and communicate. Eli and Curtis came right on time, did a really thorough job replacing about 100ft of cast iron pipe with PVC in our crawl space. They talked me through the whole process, took photos and made sure everything was completely in order. They were courteous and professional and the job came in at the quoted price. Will definitely call on them again.

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Submitted by Chris Y. on Sunday, Mar 03, 2019

5 Star Review by Chris Y.

Overall

As you can see this is a cramped space but John Down's crew gets it done. Pressure tank, acid neutralizer, and infrared treatment system all nicely placed. I have been doing business with John Downs Plumbing for 25 years. Won't call anyone else. Definitely recommend

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