Went here looking for hardware for our kitchen remodel. Huge array of quality brands to choose from! Staff very helpful. Definitely would recommend checking it out

Google Review

Submitted by Frank Sobyak on Sunday, Sep 10, 2023

2 Star Review by Frank Sobyak

Overall

Many successful companies have achieved success because of their focus on the customer experience. These companies invest in training their employees because they understand the impact an employee can have on client satisfaction, repeat purchase, word of mouth and ultimately revenue. This is a review about a company with a good product, but one who is losing customers because of poor customer service.

Brian is a customer facing employee, working the counter and helping with orders. Brian was so rude to us on three separate occasions that during our last visit the other salesperson apologized for his behavior. Brian has been such an appalling person in his attitude and the way he handles situations that everyone needs to know not to do business with him, or Delaware Valley Plumbing Supply and West End Hardware as long as he is there.

Over the years we have purchased tens of thousands of dollars here and we have been loyal customers when we could have purchased elsewhere for less. We have purchased faucets, fixtures, shower heads, sinks, toilets, valves, hardware and more. Given this, you would have expected better customer service.

We are not the only ones who have had a poor experience with Brian, just read some of the other reviews. We do not recommend this business and will not return as long as Brian is there.

The customer experience you provide will ultimately determine your success… right now you are failing us and many others.

Google Review

Submitted by Savanna Nichole on Wednesday, Dec 14, 2022

5 Star Review by Savanna Nichole

Overall

This place is a dream. It has everything I could ever need for my home projects. The outside is deceiving because when you walk inside it’s so spacious! And the employees were very helpful and answered all of my questions. I definitely recommend coming here if you’re looking to remodel your home or business!

Google Review

Submitted by Robyn Buseman on Monday, Mar 12, 2018

1 Star Review by Robyn Buseman

Overall

We did buy new fixtures for our master bath remodel and a new vanity and top. Basically spent quite a bit on nice high end fixtures. We are still missing a piece which was never delivered, two months later, and another piece which was wrong. In addition, we wanted a bigger sink on the vanity, it was replaced by a smaller sink without our approval. No call to tell us we had to switch it out. You would think the sales person would know the sink sizes! Also they claim they delivered the missing piece. We just ordered it online to reduce the hassle! We called Koehler about the part that didn’t fit and they are sending us a free replacement. The store did not help us with any of the problems we had. We are really disappointed in their customer service, and would not recommend them at all.

Google Review

Submitted by Margie Todd on Monday, Jul 25, 2016

1 Star Review by Margie Todd

Overall

I just visited and was coldly directed to Brian. At the moment I was simply looking for a cartridge for a Delta faucet. He was quick to point out he is not familiar with Delta as they sell higher end products. He actually seemed annoyed he had to look in a catalogue. Lousy customer service! If he knew I own a large contracting business I'm sure he would not have treated me with such disdain.

Google Review

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