We received great in-store service to find a reasonably priced flooring product to fit our needs. The installer who came to measure was outstanding, and was very knowledgeable, thank you Dion! Since we are in a rush for our job, Carpet Mart worked with us, and was able to schedule us with an installer who can get our job completed by our deadline. Very much appreciated!

Google Review

Submitted by Amanda Sanbower on Friday, Jul 19, 2024

1 Star Testimonial by Amanda Sanbower

Overall

Worst customer service experience We ever received. We took measurements for a quote on carpet, were given a price and agreed to go with it since it was cheaper than remnants. They sent someone to measure who got the exact same measurements that we took them originally and they then tried to charge us an additional $250+. (Its normally within $30-$45 off which is understandable) They would not take responsibility or ownership of their mistake on the first quote they gave us which was way off. When we tried to cancel the order to buy remnents instead we were still charged $50 because they sent someone out to measure. They argued with us that it was our fault but like I said, the measurements we originally took them for a quote matched the measurements they came and got. They would not take accountability for their mistake on the original quote and they could not tell us why the prices were now so far off. If they would have gave us the right quote from the start we would never have agreed to go that route and just got the remnants from the start. After the way we were treated when we tried to adress this with them we will NEVER give our business to this store again. It wasnt about the $50, it was the fact that they messed up and continued to put the blame on us and never took accountability for their mistake.

Response to Owner. Im aware what a waste factor is, how a roll of carpet is sold. I never gave you any square footage or thought the price would be based on exact square footage. I gave you measurements of a room and the sales associate took it from there. Im not talking about our quote after professional measurements were taken. Im talking about the 2 estimates I was given based off the same measurements I provided both times. When we provided our measurements a 2nd time you provided an estimate that was $812 based off MY SAME measurements. Your first estimate based off my same measurements was $640. No one could explain what we were originally quoted or where the price difference was between the 2 estimates both based off my same measurements provided. If I was given the correct estimate from the start, $812 No one would have been out to measure. Therefore I am paying a fee for your mistake, which on my receipt says $35, not the $50 i am being charged. Also thanks for investigating a claim without contacting or talking to me at all.

Google Review

Submitted by Philip Brenckle on Friday, Jun 28, 2024

5 Star Testimonial by Philip Brenckle

Overall

Had a great experience with the help of Becky and Tenille helping me pick out the perfect floor for our new house. They helped me review LOTS of samples and ultimately they pulled out a winner. Went to another large local store for help and got no service and although big store didn't see great selection. Selection at Carpet and Tile Mart I've found to be some of the best in the area. Pricing was very fair. I will be purchasing more products from Carpet and Tile Mart for sure. A+ experience and customer service.

Google Review

Submitted by Deanna Davis on Thursday, Apr 11, 2024

5 Star Testimonial by Deanna Davis

Overall

Best prices! Best installers! Best Customer service. You can't go wrong so
much more then just flooring. You definitely need to stop
in the stop. They were great even when I needed to bring the kids.

Google Review

Submitted by Terrie Prayer on Friday, Feb 16, 2024

5 Star Testimonial by Terrie Prayer

Overall

I had the best experience one could have. The process was seamless from the salesperson Jill, Adam who came to measure, and Andrew with his partner were absolutely fabulous. Very professional and pleasant to work with. I might also say I had a time limit which was met above and beyond my expectations! Thank you all at Carpet and Tile Mart. I shall be getting all my new flooring with your company!

Google Review

Submitted by Susan Brubaker on Tuesday, Dec 05, 2023

5 Star Testimonial by Susan Brubaker

Overall

We are THRILLED with our new stair runner. Finding the correct style/color was stressful bc we needed it ordered and installed quickly. Jill Baun at Carpet Mart was able to help us find the correct carpet and arranged to have it installed in a timely manner. Thank you Jill!! ?

Google Review

Submitted by Sudip Koirala on Tuesday, Nov 21, 2023

1 Star Testimonial by Sudip Koirala

Overall

They sold me defective carpet and when i went to return it first time , they didnot take it back. one guy told me to come tomorrow as he needs to speak to his manager and manager will come to office tomorrow(they treated me as if i destroyed their carpet after buying it.atleast that is how i felt. Carpet was torned 3 or 4 places on edges.). Again, next day i called them on phone, i was told manager didnot come to office today and asked me to come tomorrow. Finally, after some discussion, a woman in phone agreed to give me store credit for return. I had to spend 20 dollar gas back and forth just to return back their defective carpet. Not a good customer service and employee gesture seems rude to me. These employees need training to teach them how to handle customers. Btw, there were like 15 employees(not counting their 3 or 4 kids roaming inside the store) in the store and there were literally like 3 customers. I have never seen a store having employee more than customers and most of them were just passing time by talking in the cashier counter without working. I will never visit this store in future and not giving them my single penny.

Google Review

Submitted by RUPPERTS TRUCK on Thursday, Nov 16, 2023

5 Star Testimonial by RUPPERTS TRUCK

Overall

I stopped at approx. 10 different ceramic tile places in York, Carlisle, Mechanicsburg, etc. I just wasn't finding anything that I loved... Until I stopped at Carpet Mart on Carlisle Pike Mechanicsburg PA. I got help when I needed it, they led me in the right direction and came back to check up on me. I loved the service. Jill Baun she was exactly what I needed to help me pick the perfect backsplash. She is a great representative for Carpet Mart. Everyone that worked there, even the the guy that loaded all the heavy tile was a joy to deal with. Thanks again to all! Happy Thanksgiving to me when everyone see's this beautiful backsplash in my awesome kitchen.
Ruppert's

Google Review

Submitted by Jordana on Wednesday, Aug 03, 2022

5 Star Testimonial by Jordana

Overall

My 121 year old house NEEDED a complete bathroom renovation due to water and moisture damage. After many estimates I quickly learned carpet mart had the best quality products for the absolute best price. The manager, sales staff and installer Jason answered my many questions and helped me choose the right products for the style, and high quality I wanted all under my budget! Jason was faced with many challenges in my old bathroom but made it an exceptional master piece- check out the before pic. They truly made, what could of been a nightmare with many other installers, a dream! Thank you!

Google Review

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