Nice people at show room, but not at warehouse desk,
Submitted by Eduardo Salas on Tuesday, Jul 09, 2024
The people that were down in the warehouse customer service were rude and sexist to my fiance. The tile is good and they are nice in the showroom, but the warehouse desk guys behavior is unacceptable
Submitted by Matt Carroll on Sunday, Apr 14, 2024
We stopped in to pick out tile for a bathroom remodel - shower and flooring. Vivian worked with us to narrow down options (they have a huge selection!) and guided us to find a perfect selection for shower walls, mosaic floor, bathroom floor, grout color and trim. We couldn’t have done it without her expertise. This was the second tile store we went to and by far the best.
Submitted by Michael Walmsley on Friday, Mar 08, 2024
Celina is so knowledgeable and helpful every step of the way. This is our 6th tiling project through Best Tile. Highly recommend them and Celina.
Submitted by Laurie Uhler on Thursday, Jan 11, 2024
Lou is such a wonderful resource for all our tile needs and questions. If I email Lou a question, he responds almost immediately. He will even show up to our office the day of when we are in need of samples. He goes above and beyond for us at J. Francis Company!
Submitted by Alexis Moffa on Tuesday, Jan 09, 2024
Good selection. Okay pricing. Celina Sanks is wonderful at the counter. Her manager can be sometimes be surly. Celina knows every bit of inventory and is delightful to deal with. Ask for her. She needs to run the place.
Submitted by Nancy Cohen on Friday, Jun 18, 2021
I experienced a kind of abrasive tone from one of the people at the counter. Maybe there was a misunderstanding. It wasn't a big deal. They look like they have an outstanding selection. My issue? Not a single employee on the warehouse side wearing a mask. Walking right up on top of me. We've been at this for a year now, and they can't mask up? Failure to take this seriously means I take my business elsewhere.
Submitted by Christopher Schmidt on Thursday, Mar 11, 2021
These guys know tile better than anyone else. Not only are the guys at the contractor area knowledgeable about tiles but they are very helpful with all the associated products and tools. The folks in the showroom are also very helpful to my customers. After working with best tile for 15 years as a contractor I'm convinced they are the best tile distributor in the Pittsburgh area.
Submitted by Matt Helbling on Thursday, Mar 21, 2019
I havent purchased yet, but my consultation was a great experience. Unlike a big box store, I was greeted & not avoided. They have so many samples and idea boards to help you formulate your design. I had a design, but had many questions about how to execute it. The consultant Celina was engaging, listened and was so helpful. I feel bettter now about moving forward with my bath project.
Submitted by R Crawford on Monday, Feb 11, 2019