The people that were down in the warehouse customer service were rude and sexist to my fiance. The tile is good and they are nice in the showroom, but the warehouse desk guys behavior is unacceptable

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Submitted by Michael Walmsley on Friday, Mar 08, 2024

5 Star Testimonial by Michael Walmsley

Overall

We stopped in to pick out tile for a bathroom remodel - shower and flooring. Vivian worked with us to narrow down options (they have a huge selection!) and guided us to find a perfect selection for shower walls, mosaic floor, bathroom floor, grout color and trim. We couldn’t have done it without her expertise. This was the second tile store we went to and by far the best.

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Submitted by Laurie Uhler on Thursday, Jan 11, 2024

5 Star Testimonial by Laurie Uhler

Overall

Celina is so knowledgeable and helpful every step of the way. This is our 6th tiling project through Best Tile. Highly recommend them and Celina.

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Submitted by Alexis Moffa on Tuesday, Jan 09, 2024

5 Star Testimonial by Alexis Moffa

Overall

Lou is such a wonderful resource for all our tile needs and questions. If I email Lou a question, he responds almost immediately. He will even show up to our office the day of when we are in need of samples. He goes above and beyond for us at J. Francis Company!

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Submitted by Nancy Cohen on Friday, Jun 18, 2021

5 Star Testimonial by Nancy Cohen

Overall

Good selection.
Okay pricing. Celina Sanks is wonderful at the counter. Her manager can be sometimes be surly. Celina knows every bit of inventory and is delightful to deal with. Ask for her. She needs to run the place.

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Submitted by Christopher Schmidt on Thursday, Mar 11, 2021

2 Star Testimonial by Christopher Schmidt

Overall

I experienced a kind of abrasive tone from one of the people at the counter. Maybe there was a misunderstanding. It wasn't a big deal. They look like they have an outstanding selection. My issue? Not a single employee on the warehouse side wearing a mask. Walking right up on top of me. We've been at this for a year now, and they can't mask up? Failure to take this seriously means I take my business elsewhere.

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Submitted by Matt Helbling on Thursday, Mar 21, 2019

5 Star Testimonial by Matt Helbling

Overall

These guys know tile better than anyone else. Not only are the guys at the contractor area knowledgeable about tiles but they are very helpful with all the associated products and tools. The folks in the showroom are also very helpful to my customers. After working with best tile for 15 years as a contractor I'm convinced they are the best tile distributor in the Pittsburgh area.

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Submitted by R Crawford on Monday, Feb 11, 2019

5 Star Testimonial by R Crawford

Overall

I havent purchased yet, but my consultation was a great experience. Unlike a big box store, I was greeted & not avoided.

They have so many samples and idea boards to help you formulate your design. I had a design, but had many questions about how to execute it. The consultant Celina was engaging, listened and was so helpful. I feel bettter now about moving forward with my bath project.

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