During 3 years of being with CIA, my alarm system went off several nights. The last time it went off at 4 am, for no reason. I contacted the company to discontinue my service.. I'm elderly and have severe anxiety issues.
A very rude individual, who answered when I called in the morning, told me it could not be disconnected by the company due to a 5 year contract I supposedly signed. The person I spoke to was extremely abusive and even called me names. I requested the owner to contact me, which he has not. To this date, not one person from this company has contacted me, to inform me that they can not monitor my system, because it's not working. It's been unplugged since July 22 2022. Nice monitoring.
All they are doing is sending me past due notices. Maybe it's time I call a lawyer?

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Submitted by Daniel Moore on Tuesday, Aug 09, 2022

5 Star Review by Daniel Moore

Overall

Recently, when a suspicious vehicle was in our church parking lot, your tech team helped us quickly identify the owners and make sure they were not up to anything questionable. Thanks for that peace of mind. Your team is always ready to respond to any of our questions and we appreciate it.

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Submitted by Christina Everts on Tuesday, Nov 23, 2021

5 Star Review by Christina Everts

Overall

I really appreciated how patient and understanding everyone has been. They take their time and explain everything and have been really helpful. I would highly recommend them to anyone. Definitely a great company to work with.

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Submitted by Sandy Johnson on Wednesday, Aug 11, 2021

5 Star Review by Sandy Johnson

Overall

CIA is an amazing company to work with. We have used their services since we bought our house in 2004. Over the years, as with all companies, we have had issues come up and John and his team are always attentive and helpful. I would highly recommend CIA if you are looking for security comfort.

Google Review

Submitted by Little Beginnings on Monday, Apr 02, 2018

5 Star Review by Little Beginnings

Overall

We are extremely please with the CIA. Everyone I have spoken with or had contact with are professional and helpful. You have been able to send someone out almost immediately every time. The technician arrives in a timely manner and get usually figures out the issue quickly. All contact is professional.

The product has been great. Once we figured out a few of the camera issues (it was a challenge and all were a delight putting up with my calls) we have had no issues.

In a few years, we will be looking to replace our door alarm system and you will be the first company I call.

If you need a recommendation or testimony, I will be happy to provide one.

I am very happy I found your company!

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