I went in to get an estimate for a front door and storm door. The Inside Sales representative, Justin Maher, assisted me. He was knowledgeable and polite. He provided me with a quote that was thorough and transparent.

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Submitted by Frank Leon on Monday, Mar 11, 2024

5 Star Testimonial by Frank Leon

Overall

Nice people very helpful they made a special cut for me Kevin thank you very much!

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Submitted by Joecatetal on Wednesday, Oct 18, 2023

5 Star Testimonial by joecatetal

Overall

very positive experience all around and they had the exact vanity top I wanted that the other big re-modeler did not. very detailed quotes and very reasonable shipping

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Submitted by Kevin Dalnas on Tuesday, Feb 07, 2023

3 Star Testimonial by Kevin Dalnas

Overall

Tried to order pellets over 2 weeks ago. Placed a pre order for the pellets because they were taking names for the order. I was told they were expecting them in early Feb. When I called back (2 Feb) to see if the had an arrival date, I was told they decided not to get any more shipments for the rest of winter.
Thanks for the heads up on your decision. Not like you don’t have my contact information! Very unprofessional!!

**Update**
After this post Douglas Lumber did reach out to me and apologize for the inconvenience and what should have happened. definitely appreciate the phone call and explanation! That’s customer service!

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Submitted by MSB on Tuesday, Nov 01, 2022

5 Star Testimonial by MSB

Overall

Really excellent group of people who care about what they do. Kitchen design was fantastic.

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Submitted by Kaisa Chagnon on Tuesday, Oct 18, 2022

5 Star Testimonial by Kaisa Chagnon

Overall

They were very friendly, and were able to deliver wood pellets quickly and in a short amount of time. Everyone I encountered were easy to talk to, and made sure that everything was perfect. I will definitely use them again.

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Submitted by Fawaad Qamar on Wednesday, Sep 30, 2020

1 Star Testimonial by Fawaad Qamar

Overall

Horrible service. Ordered the wrong hardwood on my client's behalf and decided not to take responsibility for their wrong order. Now we have the wrong hardwood in the whole home and no one wants to take responsibility. Stay far away.

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Submitted by Wranglers Direct on Friday, Sep 11, 2020

5 Star Testimonial by Wranglers Direct

Overall

Not usually time to write reviews for us over here at the Wrangler Shop. But when a business provides the type of service we received from Douglas Lumber they deserve to be recognized. Starting from the great phone service on our first call to Tim M and then followed up on by Henry. They treated us like we've known each other for years. So much different from a normal experience at the big box stores. The delivery came and again another great guy shows up and went out of his way to be certain he did whatever he could to satisfy us. (Saved us a lot of work). I called around and got 6 estimates for the product we needed and they were not quite the cheapest (but close). But combined with their stellar service I won't be shopping around anymore Douglas Lumber will be supplying us for the rest of our building plans. Thanks for every thing.

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Submitted by Bo Orion on Friday, Sep 07, 2018

4 Star Testimonial by Bo Orion

Overall

Great experience and customer service. I walked in and was greeted within a couple of minutes. I needed some doors ordered and was in and out of there within 15 minutes. Picked all my options and goods were priced competitively and delivered in 4 days! What a refreshing change from Home Depot or Lowes. I tried to order these doors from them but what an exercise in frustration! I'm a homeowner so I don' usually go to building supply warehouses but I'll use definitely use Douglas again.

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