Service is terrible. We were not provided with a copy of the contract that we supposedly signed. I was sure the paper page I signed was to confirm that the representative visited us, that is to confirm his work. Tried to talk to someone on their office in our state and received the address. Went there and found that it was closed 3 years ago, but ADT didn't bother to delete it. Equipment , such as doorbell and back yard camera malfunctioned twice already in 10 month. Tha change is more expensive than that of the other companies. Wouldn't advise anyone to sign up for ADT

Google Review

Submitted by Amy Battles-Borkowski on Saturday, Jul 27, 2024

1 Star Testimonial by Amy Battles-Borkowski

Overall

I have been a customer for over 20 years and am paying close to $90 a month for their service. The only way they will lower my bill is by agreeing to a 3 year contract. Honestly there are other options out there that are much less money and do not require a contract. I am canceling as soon as I get my new system set up.

Google Review

Submitted by Nick Rampone on Thursday, Feb 15, 2024

1 Star Testimonial by Nick Rampone

Overall

Not great, ADT does little to provide a quality product and a sense of security. Product and sales are both subpar. The company seems to push Google products, and the sales rep I met with was either poorly trained, or intentionally misleading. The sales rep told me I could have cameras installed by an ADT technician as well as a home alarm system, and would not need an electrician to handle wiring. When the tech arrived, I learned that the camera system offered was the Google home camera product and that it could be plugged into an outlet only, wiring would require an electrician. I then learned that the home alarm tablet would also need to be plugged into an outlet rather than wired to the house. When testing the system, the "alarm" is simply a loud tone from the tablet, there is no exterior alarm. The Away and Stay functions of the alarm are identical, expect for disabling motion sensors if set to Stay.

Google Review

Submitted by Eryn Lunde on Thursday, Jun 09, 2022

1 Star Testimonial by Eryn Lunde

Overall

This is a review of the sales representative Marc LaChance who sold me my current alarm system. He offered a fixed rate of $49 upon signing the contract and year after year my rate increased. I contacted him several times through phone and tex message but he did not resolve my rate increases. ADT loyalty did resolve the rate issue and it will be fixed but I did have to agree to a new 1 year contract. I am very disappointed in Marc’s customer service. I would recommend ADT for home security but beware Marc LaChance.

Google Review

Submitted by Roy Harness on Friday, Jul 16, 2021

5 Star Testimonial by Roy Harness

Overall

ADT updated our security system. They arrived promptly at the appointment time. The Technician was very efficient, knowledgeable, & very professional. He installed all the equipment & instructed us on how to use the system. He answered all our questions & concerns!! We are very satisfied!! We will highly recommend ADT services to our family & friends.

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