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Contractor The Home Depot in Westerly RI

The Home Depot

Hardware Stores
 Westerly, Rhode Island, 02891

Rated 3.1/5 (9 Reviews)
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Call: +1 401-596-4440

Contact Information

Company Name
The Home Depot
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Phone Number
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Call: +1 401-596-4440
Location
120 Franklin St
Westerly, Rhode Island, 02891
United States

Company Details

Hours of Operation
Monday: 6AM-10PM
Tuesday: 6AM-10PM
Wednesday: 6AM-10PM
Thursday: 6AM-10PM
Friday: 6AM-10PM
Saturday: 6AM-10PM
Sunday: 8AM-8PM
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The Home Depot Reviews

Submitted by Jim Coningford on Tuesday, Jul 09, 2024

4 Star Testimonial by Jim Coningford

Overall

Not generally like other Home Depots. This rural location is a slightly smaller satellite store that stocks the most commonly purchased items. Being a rural store, the staff here are very pleasant and accommodating.
The isles here are wider and far less cluttered. There is ample parking. The restrooms are abnormally clean. This store is a welcomed contrast compared to urban Home Depots.

Google Review

Submitted by Jessica Forchilli on Wednesday, May 15, 2024

5 Star Testimonial by Jessica Forchilli

Overall

Went for plants and was so pleasantly surprised with the amount and the quality and selection it was a lot of fun to do with my littles!

Google Review

Submitted by Duckmasterflex88 on Monday, May 06, 2024

1 Star Testimonial by duckmasterflex88

Overall

NEVER ORDER ONLINE!! (April 2)I purchased a kitchen sink cabinet, a draw cabinet and a counter top online. Got my draw cabinet the next day because it was in store. The sink cabinet and counter was supposed to arrive together the following week( on the 12th) this was pushed a week. Ok. Got the counter top 5 days later but no sink cabinet. Figured ok cabinet well be in in a couple days considering Got no other email about it. Went to the store was told it is on the way but they couldn't track it for some reason they didn't know. But they'll call the vender and give me a call...hahaha no call. 5 days later go back just to be told oh its on the way but have no email about it and no one can track it still. Went back another 5 days, oh good different ppl working maybe help. Well this man actually called because he called me a half hrs after I left the store only to tell me that it got damaged and wanted to know if I wanted it reorder. Yes I do I don't have a kitchen without it. Oh ok well it's not going to be in until may 2 to the 9th! Today is the 6th, got an email saying it was in. Yay to today...so I thought. Went down just to be told nope not in not going to be in until the 12th!! They don't know why I got the email saying it was in. So I say unless it's in the store don't buy it go to Lowes instead! So done with this store. Their system obviously sucks and they don't know what's going on. And this is the second time something like this has happened but the first time was in April 2020 so I understood. Now nope done taking my business to other places don't care if I got to drive half way across the state to go somewhere that's not a home depot

Google Review

Submitted by Chris Nardone on Tuesday, Feb 27, 2024

5 Star Testimonial by Chris Nardone

Overall

Tool rental department – Al and Jen went over the top when it came down to a tool we needed. Would highly recommend westerly Home Depot rental tools for any time needs!

Google Review

Submitted by Fort Burn on Thursday, Jan 11, 2024

1 Star Testimonial by Fort Burn

Overall

I have had countless purchases that were either DOA or failed within a year. Some involved very costly installations--a $300 wood counter top warped so badly within the first year that a pen would roll off of it. The cost to remove it and the sink in it and replace was in the thousands

Google Review

Submitted by David Harackiewicz on Monday, Oct 09, 2023

4 Star Testimonial by David Harackiewicz

Overall

Bought two different colors of paint and they accidentally gave the same color. When we returned the wrong color gallon the staff was friendly and Adam kindly remixed the correct color paint and let us keep the extra.

Google Review

Submitted by Joseph Gorczyca on Tuesday, Aug 22, 2023

2 Star Testimonial by Joseph Gorczyca

Overall

On August 5th, I needed to purchase a new refrigerator to replace the one that died while I was away. I could not see a floor sample for the exact replacement of the one that was in stock. I found an associate for help. She needed to get someone to bring the refrigerator down from the upper shelving. I waited over 30 minutes for the person who could bring down the refrigerator to the floor. He brought it down and put it on a cart in order for me to purchase it. I had to push the cart to the register area to pay and then pushed the cart outside. I looked for an associate to help me load the refrigerator in my truck, and there was no one around. I went out to the parking lot to bring my truck to the loading area, and my wife went to the customer service desk for help and was told that someone would come out to help load the refrigerator. After another 15 minutes of waiting, I found an associate in the parking lot retrieving carriages and asked if he could help me, which he did. After a total experience time of over an hour and a half I will never recommend a friend or family member to purchase an appliance as a walk-in customer. Maybe buying it without necessity and having it delivered may be better service. Once I opened the packaging and the refrigerator, it had a broken crisooertray, which is not Home Depot's fault. However, I had to do a return trip to get a replacement tray, which they did for me.
Not a great experience.

Google Review

Submitted by Michael Hernandez on Wednesday, Jun 28, 2023

1 Star Testimonial by Michael Hernandez

Overall

The reason for this review is to express my disgust with an experience at the Westerly store in hopes that other customers don’t have to go through the same.

An exterior door had to be changed at home and after taking measurements and receiving help from a local Home depot, the wrong door was purchased. When returning the door, I learned the size I needed wasn’t a size carried in store but Westerly had it in stock.

These are my best estimates for timeline but please review camera footage for accuracy.

Saturday 6/17/23
9:21 PM – I called The Westerly store and spoke to Erin. She stated door (SKU 812325) was available but the screen (SKU 609440) was not
9:55 PM – I arrived at the Pro entrance. The doors were locked so I ran to the other entrance.
9:56 PM – As I walked in, Erin and Dan were at the Customer Service Desk. An employee was walking towards the desk and as I begin to tell Erin I was there for the door she had confirmed was in stock the unnamed employee turned around.
10:00-10:01 PM – I arrive at customer Service Desk with door and screen which Erin stated was not in stock.

Erin noticed the door size I had pulled was incorrect, which I appreciate. She then stated we are closed. Joshua, who was sitting in a chair behind the customer service desk made a comment along the lines of “if there are 2 or 3 in the system it’s not there, don’t waste your time” I asked I could run back to grab the correct size since it was there. I was almost begging. My wife is 8 months pregnant, I had no exterior door, it was raining and I traveled from Groton CT. Erin gave the “go ahead” and I rushed back to get the right size.

When I called Erin earlier I asked if someone could verify both to prevent a wasted trip. She stated the door was in stock but the screen wasn’t. When I was in the aisle, there were at least 4 screens available. I arrive at the desk with the correct door and screen. I was ok until Joshua made a sarcastic remark. I let him know both the door and screen were in stock contrary to what he had said a few minutes before. It was clear he wasn’t happy about having to ring me up. If you are able, you could see in the video, he made a sarcastic comment and gave a thumbs up. Customer service was not his priority at that point. I commented that the store should do better. I would have been out more quickly had someone been helping. This was in reference to both the employee walking away as I first arrived and watching Joshua make comments while sitting.

As Joshua was ringing mw out I asked to speak to a manager and he pointed to Dan, who was right behind him. Having worked retail and customer service, I understand how a Saturday night can be. I expressed the same concern as I did to Joshua of the store needing to do better. I understand I came in late and wasn’t looking for a consult. I knew exactly what I needed and didn’t feel the employees were doing anything to assist. Dan continued with shallow comments. I don’t recall the order but among them were “We’re short staffed, my employees are off the clock.”

After paying for the items, I asked if someone can assist me in loading the two large items into my car. Dan says “No, my employees are off the clock”
There was a 4th person in a green shirt and glasses who stepped in to use a computer. I asked if no one will assist me and the person in the green shirt adamantly responded. NO!

I left the store with the cart and parked it so the merchandise didn’t get wet as I was still parked in the Pro area. While I’m loading the doors, the person in green shirt who was identified as security said “Sorry”. In my anger I said nothing.

My disgust comes from how comfortable all 4 employees were at lacking customer service. This indicates I’m not the first to experience this but can only hope I’m the last.. Again my hopes are to bring this to your attention if it hasn’t been brought and to be sure the employees are aware their poor behavior is a reflection on the company.

I will not shop at the Westerly store.

Google Review

Submitted by Chris Harty on Sunday, Apr 23, 2023

5 Star Testimonial by Chris Harty

Overall

I just did curbside service from here. Dwane came out in the rain and happily helped me. Wanted to thank him with a tip. He said they don’t allow that here. So here’s a tip for you. Great guy. Polite friendly and helpful. He deserves to be recognized some how if I can’t do it, someone should.

Google Review
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