Floored my whole house with this company THEN with a “small” purchase of backsplash I got the run-around for 2 weeks. No return calls, product not in with 2 stop ins at the store. Said they ordered it but couldn’t find it and wouldn’t answer the phone half of the time. I hate it because I would like to see them do well but nobody is motivated.

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Submitted by Pete Hinkel on Wednesday, Apr 05, 2023

5 Star Testimonial by Pete Hinkel

Overall

Great company to work with for our project of kitchen remodel. Matt and his team are true professionals with a friendly attitude. The owner, Matt, was even here to inspect the final work. Thank you to everyone at Heritage Title Company, L.L.C.

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Submitted by Jason Thomas on Friday, Mar 12, 2021

1 Star Testimonial by Jason Thomas

Overall

I was told that I would receive my tile in 7 to 10 days. The tile took about one month to arrive and they had sent the wrong tile in and had not communicated to me. I always had to initiate the call and called them at least five times throughout the month and they never updated me on delivery status or when the order arrived in correct. Communication and timeliness at this company is weak.

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Submitted by VICTOR MITCHELL on Tuesday, Nov 17, 2020

5 Star Testimonial by VICTOR MITCHELL

Overall

I feel that everyone in the state of TN need to know about Heritage Tile Company, L.L.C.... they are the best of all the flooring places that i have dealt with so far.... Mr. Matt Nichols is very friendly and patient... Mr. Matt and Ms. Tallulah took the time to make sure that i was happy with what i chose even though i change my mind many times... with that being said, Mr. Matt made sure that he went above and beyond to make sure that am happy in every way with my floor... Mr Matt is outstanding person.... please, please go and check the company out and Mr. Matt.... thank you very much Mr. Matt....

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Submitted by Shelby Ensley on Friday, Sep 11, 2020

5 Star Testimonial by Shelby Ensley

Overall

I love when a company has it all! What do I mean by that? The products they carry are quality, competitive prices, superb customer service, very clean and friendly environment.If your looking for flooring then look no further!! Thank you Heritage Tile for putting your customers first!!!

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Submitted by Leroy Ensley on Friday, Sep 11, 2020

5 Star Testimonial by Leroy Ensley

Overall

Heritage supplied the tile for my bathroom remodels. Staff was friendly and gave great feedback on the tile samples I went through. Bathroom floors and shower looked better than I could have imagined. I'll be getting all my tile and flooring needs taken care of at Heritage.

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Submitted by Jerome Viltz on Thursday, Jul 16, 2020

2 Star Testimonial by Jerome Viltz

Overall

We stopped by on a Friday before the Fourth of July. We picked out several samples and we were told would be sent to us. I left my name, number, email address and.....nothing. I called to follow-up. The person who answered the phone seemed to have no idea what I was talking about. I left my name and number and was promised someone would call me. Again......nothing. We bought elsewhere and will never consider buying at Heritage Tile.

Two stars is generous.

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Submitted by Michelle DePriest on Monday, Jun 08, 2020

1 Star Testimonial by Michelle DePriest

Overall

***update: I went to the showroom for a new project. The sales lady was not interested in helping me...she did not pull one single tile board, did not have any recommendations, and would not allow me to bring samples home (“I can order them”). We have several home renovations and unfortunately I will not be ordering product here.

Original Review: I called and requested a quote. They were punctual, knowledgeable, and professional. We did not use this company because my husband ended up doing the work, however, if I were to hire a tile installer I would definitely go with Heritage Tile!

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