We had a wonderful experience with Anatolia for our new gorgeous marble countertops. From the beginning, Marco was professional and quick in responding to my many questions. The install guys were kind and we are so thankful!

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Submitted by Tyler McDowell on Thursday, Jun 08, 2023

5 Star Testimonial by Tyler McDowell

Overall

Mark was the store representative that guided me throughout the process and he was very helpful. I had my countertop and kitchen sink replaced and they were able to do the work quickly and efficiently. From picking out our countertop to getting it installed, the whole process was less than three weeks. I recommend this store if you are looking to get your home upgraded!

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Submitted by Eamoncoyne1 on Wednesday, Jun 07, 2023

1 Star Testimonial by eamoncoyne1

Overall

(The also own Astro Granite in Bristol, TN)
The communication from the sales person- Mark has been cordial and great!
However- there were a number of issues from a quality control standpoint and customer service stand point from the fabricators.
First- we ordered a stone that apparently has fissure cracks regularly. The fabricator knew that it was problematic, and still had it shipped to their fabrication shop. We rejected the stone, and had to go back and pick out other stone. After finding a similarly priced stone- we had it sent to the fabricator to be cut and fit to our needs. This delayed the project quite a bit.
Second- one of the pieces was measured incorrectly. It was cut too long, and with the waterfall edge we wanted, it would have to be cut again.
Third- they originally cut the stone for their sink, even though on the purchase order, it said 'customer to provide sinks' and they took the paperwork with the sink measurements, and still improperly made the cuts. Further delaying the install.
Fourth- the stone looks like it was dropped at some point. Because there is a large chunk missing from the edge, as well as many saddle cracks.
Fifth- during install, the installers took a large chunk out of our brand new cabinets, forcing me to get the cabinet face replaced.

When I asked to speak with the owner about how we were going to resolve the issues- I was told the owner will not speak to customers. I've been a business owner for over a decade in a service industry based business- if I treated ANY of my clients like this, I'd be horrified.
While their prices were better than other quotes we received- I can see why now. They do not care about the customers or the quality of their work.

Pay more and go somewhere else.
Pictures for reference.

EDITED REVIEW:
After the back and forth with the sales rep, the installers, and the fabricator- the owner finally contacted me.
He did not want to have a reasonable conversation. He wanted to yell, belittle, and berate me.

He demanded I pay the full amount before the job was completed (not a chance) and then denied that the issues listed were his company's fault.

Then the yelling and threats began.

Only hire this company if you want to go through poor customer service, want to patronize an owner who doesn't have any care for the quality of their work.

Google Review

Submitted by Rodney Combs on Thursday, May 04, 2023

5 Star Testimonial by Rodney Combs

Overall

Anatolia Granite and Marble installed counter tops (granite and quartz) throughout our home. They were within budget, provided a great product, arrived when they were supposed to and sent enough men to do the job quickly. My wife and I are excited about our countertops and highly recommend them for your countertop needs!

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Submitted by Abel Lupescu on Tuesday, Oct 11, 2022

5 Star Testimonial by Abel Lupescu

Overall

Our experience with Anatolia Granite and Marble was fantastic! We went into their office looking for quartz countertops for our kitchen remodel and Paul was very helpful in helping us find the PERFECT countertop and backsplash for our kitchen! When it came time for installation, the crew was very professional, the cuts came out nice and straight, and they made sure everything was to our liking. We are always getting compliments on our quartz and we want to thank Anatolia and their team for an excellent job!

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Submitted by Amber VanDyke on Friday, Sep 30, 2022

1 Star Testimonial by Amber VanDyke

Overall

THE WORST EXPERIANCE EVER! I've been lied to multiple times. I was given a time line of 2-3 weeks. It has now been 3 months and they are still not finished. At least 4 times they told we they would show up and haven't. I PAID IN FULL which was big mistake because they've pretty much put me on the back burner. They never called me ahead of time when they actually did show up. They were at my home until 10pm at night installing my kitchen countertops after I'd told them I have a son that has school in the morning and can't be kept awake late. When they came to install my bathroom countertops I wasn't home, just my 12 year old. I came home to my bathrooms completely DESTROYED, my son's bathroom half done, mine with no countertops at all, and my walls damaged. No call about what had happened. We went a week without countertops and working sinks. My wall were damaged and my son's bathroom half finished. I called the next day and the office didn't even know what was going on. Turns out they ordered the wrong size. Finally got my bathroom countertop installed. 2 weeks later I'm still waiting on my son's splash guard to be installed. I keep getting the run around. This is what I'm left with. DON'T PAY IN FULL BECAUSE THEY WILL SCREW YOU OVER. Reporting to the BBB. Still waiting. I'm going to have to paint both my bathrooms. I asked for compensation and it was denied. They offered to try and match the paint but how would they even match it when I don't know the color. LIARS AND RIPOFF COMPANY. The staff is nice, Emily especially but it doesn't do any good when what your told is not followed through. Side note they do not caulk around your kitchen walls. Home Depot does. Save yourself the hassle and you use them. I used them in my past house to replace my kitchen countertops. It was worth the extra money. Horrible.

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Submitted by Tim Hissam on Friday, Oct 29, 2021

5 Star Testimonial by Tim Hissam

Overall

My wife and I could not be more pleased with the results! From design to installation, Mel, Paul, and staff at AGM provided expertise and professionalism. We used a high-end quartz from Cambria. I would not hesitate to recommend AGM for anyone that’s in the market for countertops!

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Submitted by Nancy Mitchell on Monday, Aug 03, 2020

5 Star Testimonial by Nancy Mitchell

Overall

Just got my countertops and I Love Them! The guys that installed them were super helpful. My counters were measured one week and the next week I had my beautiful quartz. Negotiated the price to beat the competitors.

Google Review

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