Update: The company reached out and has been very lovely to work with. They sent me a tile repair kit (for free) and a gift card. The repair kit was a little tricky and took a bit of work to get right, but it really fixed everything up nicely! We will probably only need to replace one tile now. After the repairs cure I will do a light sanding, reseal, and then apply the polish top coat I got with the gift card.

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We installed the smooth gloss hexagon terracotta tiles in our kitchen about a year ago. The purchase and shipping was easy and the tiles were beautiful. Unfortunately, they have chipped with an excessive amount of lime pops. I understand there would be some, but it's just absurd and some are HUGE. We were very careful to select the best looking tiles to install and had a professional install them according to their directions.

We walk around on them in our slippers and bare feet, not roller skating on them, but you would think we were doing the latter!

I emailed the company and they just said lime pops are a natural part of terracotta. There was clearly a quality control issue with tile we got but unfortunately I guess we're stuck with them. We've tried filling some in with mortar but more keep coming. Also, the type of mortar recommended turned out to be inappropriate to use for terracotta tiles, per the mortar manufacturer (it dried with a mottled appearance). I'm so, so disappointed.

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Submitted by Anna Lood on Tuesday, May 21, 2024

5 Star Testimonial by Anna Lood

Overall

I am SO SO SO happy with the results of our kitchen -- the results speak for themselves as you can see it turned out beautifully. The tiles are so high quality and so uniquely handmade looking. Overall my experience could not have been better. I highly recommend -- the whole process was quick, easy, and convenient to order online -- super fast shipping and it could not have been easier. We chose them because they are a smaller, local business with an emphasis on sustainability and supporting artisans' incredible work through their authentic, handmade materials.

We chose the Meadow 2"x6" tiles and paired it with some darker elements along with some natural wood tones to really balance everything out. I did the installation myself and it was a huge success, the tiles were easy to install and work with. Luckily I only had to make a few cuts around the outlets and some edge pieces which made this install pretty straightforward. We used Pewter grout, which paired super nicely with the tile color.

Overall - could not recommend Clay Imports enough!! WE LOVE and are so so pleased!

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Submitted by Sidney Sharp on Monday, Feb 05, 2024

4 Star Testimonial by Sidney Sharp

Overall

If you're looking for decorative terra cotta or concrete blocks for the garden or to trim your property, you already know that you can't find them at Lowes or Home Depot. These folks have a nice selection. I didn't pay for shipping and they promptly provided a refund when one block arrived in pieces.

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Submitted by Jim Conrad on Monday, Dec 04, 2023

4 Star Testimonial by jim conrad

Overall

Beautiful handmade terracotta bullnose tiles. Our 6x12" tiles all measured 5.5x11.5" with the expected minor variations from one to another. I recommend acquiring samples of the actual tile shape, not just a color sample, so you know what to expect. Our tiles sawed cleanly w/o shattering as encountered with some handmade tiles.

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Submitted by David Strauss on Monday, Sep 18, 2023

5 Star Testimonial by David Strauss

Overall

My wife and I have been doing our own home renovations for a couple years and searched long and hard for the perfect tile. We were thrilled when we came across the thin glazed brick from Clay Imports and loved their Blue Lagoon tile. We initially had just planned to use it for our walk in shower wall but ended up loving it so much we also chose to do our entire kitchen backsplash with the same tile. The thin glazed brick is wonderfully imperfect and varied in a way that gives our walls delightfully vibrant character. We couldn't be happier!

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Submitted by Alexx Vaccarello on Wednesday, Aug 23, 2023

5 Star Testimonial by Alexx Vaccarello

Overall

We couldn't be more pleased with the outstanding service and top-notch materials provided by Clay Imports. Our experience working with Leah was so great - she was incredibly helpful every step of the way. We had a few questions before making our purchase, and Leah responded promptly and clearly, giving us total confidence in our decision. Not only did we receive our tiles earlier than expected, but they are also gorgeous. The final result of our bathroom surpassed all of our expectations. We were blown away by our experience that Clay Imports will be our go-to choice for sourcing handmade tiles when we remodel our next home.

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Submitted by Mardee Calkins on Tuesday, May 30, 2023

5 Star Testimonial by Mardee Calkins

Overall

Clay Imports does an amazing job from beginning to end. The help we had designing our tiles for each space was fantastic. The tiles turned out beautiful and add modern, yet rustic architectural details to our home, both inside and out. We picked most of our tiles up and the team that helped to load it was as great as our designer, Anna. Thanks, Clay Imports, for making our home so special!

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Submitted by Megan Spitz on Monday, Mar 06, 2023

5 Star Testimonial by Megan Spitz

Overall

The tile quality is excellent for amazing prices. I was so excited to support a small business that works with artisan craftspeople as well as get beautiful, sustainable tile for my new build house. Customer service was top notch, very quick to respond and adjusted my quote a dozen+ times as I made adjustments to tile types and amounts. Could not recommend a better tile place.

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Submitted by Ace Jones-Taylor on Saturday, Oct 19, 2019

5 Star Testimonial by Ace Jones-Taylor

Overall

Stunning selection of handcrafted tiles. Small store but they do a fantastic job of displaying a large selection. We are so excited to do a kitchen backsplash with one of the tiles we found there.

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