Just as well that they are going out of business. Perhaps that is why they provide such bad customer service. Horrible company; they cancelled my order after they told (3 weeks ago) my authorized Austin-based dealer that they had 30,000 square ft in stock and that I would received order in 1-2 weeks. Huh?

Google Review

Submitted by Wolfgang Ott on Wednesday, May 18, 2022

5 Star Testimonial by Wolfgang Ott

Overall

We're just finishing up a primary bathroom renovation. After searching MANY of the tile stores in this area and in Austin and bringing home LOTS of samples, we somehow chose all our tiles (bathroom floor, shower walls and shower floor) from Interceramic. There wasn't any plan or need to choose from one source but we happened to find the tiles we liked best in one place. Our contractor had good pricing here which helped.

The tile seems to be of decent quality (to this layperson's eye). Only a few were chipped, so easy to use those pieces in cut areas. There's minimal lippage. We did have many more duplicates than expected given their face count specs which is too bad but worked around it to some degree.

Danna and James were patient with us and helped us with a ridiculous number of samples considering the relatively small residential job.

There are lots of choices in town and you should obviously visit at least a few, but we recommend taking a look here for sure.

Google Review

Submitted by SC. Arro on Tuesday, Dec 07, 2021

1 Star Testimonial by SC. Arro

Overall

7/8/21 time: 4:20 pm. I just experienced terrible customer service there. There was a blonde lady( didn’t get her name) probably in her early or mid 40s in the front and the entire time I was there, she was sitting at the front desk in a rush organizing papers. I am currently remodeling my home and I’m very inexperienced since I’ve never remodeled anything before. I was checking out the wood look porcelain and ceramic tile and I had questions about them. The entire time she answered my questions from her desk as she was organizing papers. I understand that I made it there close to closing time but they need to understand that some people have to work during their business hours. I rushed to that store right after work only to be rudely asked to leave by this lady( I will update with her name when I call to find out tomorrow.) I kept myself from asking another question because I quickly noticed she wanted nothing to do with me so Instead I called my remodeling guy to ask him the questions I had. As I was talking to him to make a decision on which tiles I should ask for samples for. She rudely interrupted me and said “Ma’am we are actually closed already and I am going to lock the door.” UNBELIEVABLE! they just lost at least a $5,000 purchase!! Definitely will never go back or recommend them to anyone.

Google Review

Submitted by Randall Swift on Monday, Oct 25, 2021

5 Star Testimonial by Randall Swift

Overall

Best access is from I-35. Showroom is super well organized and manager Danna was patient, knowledgeable, budget conscience and offered me some design considerations. This company offers many MADE IN USA products that compete well with traditional imports. With locations in Houston, Dallas Austin and San Antonio, much inventory is already in Texas!

Google Review

Submitted by Winfred Farrell on Wednesday, Jul 18, 2018

5 Star Testimonial by Winfred Farrell

Overall

I’m shocked by the negative reviews here. I’ve only been once, had the opportunity to linger and touch everything, and when I was ready with questions and service it was great. They gave me samples to take home, we discussed the products and my desires, and ultimately I had two bathrooms done using Interceramic and I have zero regrets with my tile selections and I’m about to tile another room. I adore their products and feel lucky to live in a place with a showroom.

Google Review

Submitted by Kelly Jarisch on Saturday, Dec 30, 2017

1 Star Testimonial by Kelly Jarisch

Overall

Their low rating is sadly warranted - recommend you take your business elsewhere. Here’s a play back of my experience:

I called Interceramic. Was asked to hold.
Held for 4 mins. Lady came back on the line and asked me to hold again.
Held for 2 mins more. Line disconnected.
I called back. Lady asked if I could hold. I said I’d been placed on hold twice and hung up on.
No apologies, nothing.
She asked what I needed. I asked if they had the tile I was looking for in stock and the price.
Lady asked me to hold so she could check.
Lady came back on, said she had over 1900 sqft in stock and $1.40 per sqft.
I asked if they deliver.
She asked if I was from prosource.
I answered no and that I didn’t know who prosource was.
She said ok, well then your price is $2.40 per sqft.
I told her I was confused - how could she quote me one price and then all of a sudden increase it by $1.00 a sqft. She said it was her mistake and thought I was from prosource.
I explained that she is the one who assumed that, that she never even asked my name or if I was a builder or a home owner, and that this was a very poor experience.
She replied that my cost was $2.40 and that was it.
I told her thanks but I would take my business elsewhere.
She grunted (yes, literally!!!) and simply hung up.

Obviously this business doesn’t care about helping home owners or small tradesmen. There are plenty of other local tile shops who will.

Google Review

Submitted by SeeSee Tx on Monday, Dec 11, 2017

4 Star Testimonial by SeeSee Tx

Overall

I've been in a total of three times the guy in the sales area that I worked with actually two different ones were super friendly and helpful ....customer service desk not as friendly and helpful as one would think they could be. Talk to one particular person twice first time she was semi friendly second time semi helpful not terrible but I guess my expectations are a little higher than most and a customer service format

Google Review

Submitted by Zkeneumann N on Monday, Sep 11, 2017

5 Star Testimonial by zkeneumann n

Overall

I have purchased from this organization many times over the years, they have great customer service and have good on-hand inventory. This is a wholesale specialty place, not a retail store with dumb sales people, these guys really know their stuff.

Google Review

Submitted by Happy Traveler on Sunday, Aug 03, 2014

1 Star Testimonial by Happy Traveler

Overall

Extremely poor service, we've had 2 incorrect deliveries of special order items. Our project is delayed 1 month. There is no internal process for reconciliation of issues. Attempts to submit issue to customer service online are unsuccessful. The end customer is clearly not a high priority for the Interceramic Co.

Google Review

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