I got two units installed for my and my sisters house last Oct . My unit stopped working the second day after Beryl. And I got ghosted by the people who installed , they answer calls or text or anything . I reached out to Texas Generator Solutions and they were super awesome and gave me an appointment 2 weeks after to get my warranty work going . My sister is in a serious medical need and I was super worried her generator will give up on her (although it is working atm still). Crystal , at the office , was super kind and awesome and got my sister on the techs schedule the same day to get her unit inspected . She did it out of the kindness of her heart and because she understood our critical situation .
The tech, Will, is probably the nicest and kindest guy ever . He is very knowledgeable and a straight shooter . I am very happy I found this company . I will never do business with anyone else but them when it comes to generators and electricity . Ty so much Crystal and Will

Google Review

Submitted by M G on Thursday, Sep 26, 2024

1 Star Review by M G

Overall

We called Texas Generator Solutions to service our generator. The first call was scheduled and completed in a timely manner. They determined they needed to bring in a different technician which was also scheduled and completed in a timely manner. It was determined a different part was needed, and that they would follow up. I have not heard from them since. I’ve made four different calls to their office, leaving a voicemail and not receiving a single callback. When you call almost always, you will get a voicemail. Inconsistent service and follow up, unreliable.

Google Review

Submitted by Nichele Brunes on Wednesday, Sep 11, 2024

5 Star Review by Nichele Brunes

Overall

I reached out to Texas Generator Solutions after experiencing my 4th outage here in Montgomery County. The team of professionals that work out here are awesome. I also highly recommend the maintenance package. During our recent hurricane season my generator powered my entire home for 7 days straight without any problems. Best investment ever!!

Google Review

Submitted by Bernadaja Harper on Friday, Jul 12, 2024

5 Star Review by bernadaja harper

Overall

Dustin was the salesperson who assisted me. He was absolutely amazing! Dustin was incredibly knowledgeable, patient, and attentive to my needs. He made sure I got the perfect generator for my requirements and even took the time to explain all its features and maintenance tips. His customer service was top-notch, and I couldn’t be happier with my purchase.

Google Review

Submitted by Lisa Williams on Wednesday, Jul 10, 2024

5 Star Review by Lisa Williams

Overall

We had ours installed last year and it is the best investment ever, it has kicked on several times over this past year and is a life saver when the power is out for hours or even a day or more. Dustin is fantastic, honest and his crew were on schedule throughout the process. We have called him, post installation, with random questions and he responded timely. We had Texas Generator Solutions do the maintenance and that went perfectly too.
Highly recommend Dustin & crew!

Google Review

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