I am a Design Associate at Floor to Ceiling in Wisconsin. An architect specified Riad Terrazzo for a joint project. Having worked with other suppliers of terrazzo, I was skeptical of how things would arrive. Riad blew me away with their careful attention to packaging and excellent customer service. Staci handled everything smoothly, quickly, and efficiently. She figured out solutions when I was in a bind and kept things rolling along with her quick response times. The warehouse crew put the time and effort into thoughtful packaging/crating for the large shipment, as well as careful attention to withstand even FedEx's brutality of the small shipments. I was impressed and recommend them highly. Oh, and naturally the Terrazzo is gorgeous! Can't wait to work with them again.

Google Review

Submitted by Ludmila Podwell on Friday, Jun 07, 2024

1 Star Testimonial by Ludmila Podwell

Overall

I would like to share my experience with Riad tile and warn customers to do more diligence prior choosing this merchant.
I am out of pocket for more than $7K with another $7K -$8K anticipated expense related to Riad tile.
I am happy to provide anyone here with details to prevent the experience I had because I do not wish it on anyone.
I picked Natural White Zellige tile for my master bath shower / wall install and since I am out of state, I wanted to make sure that this is the tile I want to buy. I ordered and paid for 2 sets of samples, which came in and looked exactly how I expected. I showed them to the contractor, it was approved and we decided to move forward with it. I placed the order, the tile arrived and a week after, the contractor started installing the tile. What started to come out on the wall was horrible. The tile in the boxes I received was crooked, warped and bend inwards and outwards. I was expecting small natural chips and cracks but not deformed tile that cannot go straight on the wall. Some edges were totally in and some were sticking out, spacing between the tiles could not be kept relatively uniform because the tile was extremely uneven in size and thickness, etc. I contacted the merchant and spoke to Laura and asked if they can replace the percentage of tile that is not usable and Laura advised that she does not see a problem doing so, but would confirm with Kale. But then, she responded that Kale does not want to do it "because that's the natural look of that tile". Clearly, why did I not receive that kind of tile as my "samples"???? I would never make a decision to purchase it. They intentionally tricked me into the purchase and refused to take care of the issue. Understanding that Riad Tile is not willing to take care of the issue, I disputed the transaction, but unfortunately for me, AmEx went by the merchant's policy saying that their "no return policy" means that the tile had to be rejected at delivery, otherwise "you are stuck with it" and it's no longer their problem. This merchant is dishonest and unethical. I am talking to my attorney now on preparing to take them to court.

Google Review

Submitted by Shelby Eanes on Thursday, May 30, 2024

5 Star Testimonial by Shelby Eanes

Overall

Love Riad Tile! We ordered the black 4x4 Zellige for our backsplash and it turned out beautifully. Great customer service too! Highly recommend.

Google Review

Submitted by Ashley Whatley on Sunday, Jan 28, 2024

5 Star Testimonial by Ashley Whatley

Overall

We are using Riad’s Calacatta Gold & Bardiglio Grey Honed Marble Checkerboard Bundle for our laundry/mudroom floors and I am SO in love with this tile! The quality is incredible and this color combination is stunning! I also love that you can order it as a bundle rather than having to source out two different tiles that could have varying thicknesses/sizes/etc. We are in the process of renovating right now so we haven’t installed it just yet, but I know it will be beautiful in our space. When I showed the tile to our builder, he commented on how nice the quality of the tile was too! Our tile was quick to arrive in perfect condition and came with detailed installation and care instructions I could give our builder. All in all, I am so happy with our tile purchase and would highly recommend Riad, especially if you’re looking for a marble checkerboard tile!

Google Review

Submitted by Ali Innes on Wednesday, Dec 20, 2023

5 Star Testimonial by Ali Innes

Overall

Beautiful marble tile! Delivery was great from Dallas to Detroit, and our installer followed their detailed instructions to ensure the project was completed well. We couldn’t be happier!

Google Review

Submitted by Katie Rode on Thursday, Jul 28, 2022

5 Star Testimonial by Katie Rode

Overall

This tile is absolutely gorgeous! We got the 4x4 Zellige tile in steel grey, which pulls a lot of blue. It helped to bring our powder room together and create the moody space that we wanted. The texture is so unique- you can even see fingerprints in some of the tiles which shows they are each handmade. We couldn't be happier with this product!

Google Review

Submitted by Alivia Stophel on Wednesday, Jul 27, 2022

5 Star Testimonial by Alivia Stophel

Overall

Riad Tile is hands down the best tile we have ever used! They have so many amazing choices to fit different design aesthetics, the price and quality of the tile are great, and their customer service is incredible!

Google Review

Submitted by Sarah Ellen Randall on Tuesday, Jul 19, 2022

5 Star Testimonial by Sarah Ellen Randall

Overall

I'm a designer and have used Riad tile in multiple projects now. Whenever people come over, they comment on how beautiful and unique the tile is. I look forward to my morning shower every day because of the stunning blush zellige tiles! Highly recommend!

Google Review

Submitted by Blakely Little on Monday, Jan 18, 2021

5 Star Testimonial by Blakely Little

Overall

I had the best experience with Riad Tile! Their tiles exceeded my expectations, and are the gorgeous focal point of our kitchen. We are thrilled! I would highly recommend using them!

Google Review

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