Came out to give estimate two months ago. I signed off on it and am waiting....and waiting...Nothing from them. Have called numerous times and they said they're awaiting parts availability from manufacturer. Called manufacturer and they just put you back in touch with them. And still no reply.
So it's a circle going nowhere.
To top it off, they're the only ones in the whole area who can service this brand.
I have people who depend on a lift, so their lack of response in providing a solution will cause us to pull the whole thing out and start from scratch.
Needless and waste of money and time, due to incompetence.

Google Review

Submitted by Jeanne Wagner on Wednesday, Jan 24, 2024

5 Star Review by Jeanne Wagner

Overall

I have two elevator with Marchal/Stevenson Elevator company! They are live savers! Very professional! Great customer service! Highly recommend!

Google Review

Submitted by Vernon Sage on Thursday, Jan 20, 2022

5 Star Review by Vernon Sage

Overall

Representative came out and surveyed our home. He determined there was really no good place to put an elevator but did determine the most likely location. He gave us pricing and construction cost. He recommended a stair climber and gave us price and installation costs on that. He was friendly, informative, professional and very honest.

Google Review

Submitted by River Stone on Friday, Apr 17, 2020

1 Star Review by River Stone

Overall

They were very nice and helpful in the beginning but once they got their money they never showed up for appointments. These guys are scam artists

Google Review

Submitted by Larry Bolander on Tuesday, Mar 03, 2020

1 Star Review by Larry Bolander

Overall

We just received our annual bill for $539. That is a $102 raise from last years Maintenance Agreement. I called regarding this massive increase and was told I was charged the wrong amount the last 2 years. What logic is that??? How can a business continue in business with these types of problems. In addition, the notice letter we received was not dated - and we received the letter after the contract expired, this company has some serious issues. Such a shame the management cannot get their “ducks in a row”. The field force is great.

Google Review

Submitted by T Kap on Friday, Jul 26, 2019

5 Star Review by T Kap

Overall

Great service

Google Review

Submitted by Debbie Winn on Wednesday, May 15, 2019

5 Star Review by Debbie Winn

Overall

I had my elevator installed in to my three story townhouse about a month ago. It has been terrific to have the option for groceries, boxes, and also for my aging parents. I have had a few things that needed follow up and this company was attentive, prompt, and always ensured the elevator and my experience was 5 stars. Thank you for being a terrific company!

Google Review

Submitted by DCStanley Photography on Thursday, Dec 27, 2018

5 Star Review by DCStanley Photography

Overall

Amazing customer service with matching technicians! Calls are answered immediately and they seem to just be at your beckon call. We have a mixed use commercial/residential elevator for reference.

Google Review

Submitted by Suzanne Ryan on Monday, Jan 15, 2018

2 Star Review by Suzanne Ryan

Overall

The elevator and sales folks were and are good. Service is not. Scheduling takes a week or more (very hard on my 88 year okd father to not be able to get up and down to the kitchen and his room — makes me question having picked an elevator). Worst is that service folks are purposely overbooked (the owner told me she directed bookings be back to back) so any drive time troubles and they are late ir no show. Often when they arrive, they arevrude. The owner is frazzled and over her head, safly, and her attitude has pervaded much of her work force. Go elsewhere if you can.

Google Review

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