They dug a hole in my back yard in November. It's now April. The hole is still there with pipes coming out of it. I wasn't home when they entered my back yard but my security cameras picked them up. No idea why the hole was dug or why they have not returned. My fence is damaged and one of my dogs fell in the hole.

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Submitted by Julie Coutu on Friday, Mar 01, 2024

1 Star Review by Julie Coutu

Overall

The absolute worst. I needed my gas meter relocated and unfortunately CenterPoint contracts this out to Digco so it was not my choice to use them. They called me on a Wednesday afternoon saying they would be out the next day to move the meter and I needed to have a plumber come out before that to disconnect the line providing gas to my house or else the Digco tech would just leave- weird. So I had less than 24 hours to get a plumber to come out. I did manage to do that, but no one from Digco ever showed up that afternoon to move the meter and no one called.

So then they show up the next morning, relocate the line, and say a Digco meter tech will come out later that day to reconnect the meter as the final step. 7 hours later the meter tech shows up and tells me that the guys there earlier that morning incorrectly took the regulator with them and he didn’t have one he could use so the ticket needed to go back to CenterPoint for them to reconnect the meter. This is now Friday evening (2 full days without gas) and CenterPoint only takes emergency cases on the weekend so I have to wait until Monday to try this nightmare all over with CenterPoint. Absolute incompetence. Oh and Mandy in the office only works until 3:00 so you can’t even get in touch with anyone to get any solutions or answers. Digco just doesn’t even try to have good customer service bc they are under contract with CenterPoint.

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Submitted by Jammie Bilyeu on Friday, Sep 29, 2023

1 Star Review by Jammie Bilyeu

Overall

They caused over $50,000 of damages to my home by breaking my sewer line and causing my home to flood. Then they waited 17 days to file an insurance claim.

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Submitted by John Mulligan on Saturday, Sep 02, 2023

1 Star Review by John Mulligan

Overall

Looks like I'm experiencing the same thing most of the other commenters have experienced. They didn't contact me prior to changing the gas line over to the new main like they said they were going to because I wasn't going to be home at the time. They claimed they could do it without having to enter my house, but that was a lie. Then I was given the run around when I asked them to turn my gas back on on a Saturday claiming they don't do work on Saturdays. Poor customer service and the work they did is a mess. 100% recommend everyone prevent them from accessing your gas meter to do work unless you are present. Because of them, I've been waiting around my house all day over 9.5hrs waiting for someone else to come by to turn back on my gas so I can do laundry, run my dishwasher, cook dinner and take a hot shower.

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Submitted by Deborah on Tuesday, Jan 24, 2023

5 Star Review by Deborah

Overall

They installed my gas meter for Center point. 4 other contractors gave me the runaround. One said we had to cut out part of our deck to install a new gas meter! This guy did it fast with only a pipe wrench. It was fast, he was professional, and I was happy. That deck story was a lie. Digco checked all the appliances properly and it took less than 25 minutes. Digco saved the day!
Thank you

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