We purchased our spa from Bullfrog Spas and they were extremely helpful. Drew took a lot of time to help us choose the one that worked best for us and even came to the house to show us how everything worked, after it was installed. I would highly recommend them!

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Submitted by Brandi Hansen on Friday, Jun 28, 2024

1 Star Review by Brandi Hansen

Overall

My husband is a plumber and had to go fix a pool that Dolphin pools installed and they won’t return phone calls or messages. I haven’t dealt with them personally, but the leak detection company said they only worry about high dollar customers. I would never get a pool thru this company!

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Submitted by Dennis Light on Friday, Jun 14, 2024

1 Star Review by Dennis Light

Overall

I have S200 swim spa. They have had 4 techs quit, and I have been waiting over a week for service and they will not call back. I spent $46,000 and worst experience I have ever had with a local company. No management has ever reached out. It is only less than a year old. Everything went wrong, and the filtration is very weak for this size spa. Don't do it.

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Submitted by Rodger Hodder on Monday, Feb 26, 2024

5 Star Review by Rodger Hodder

Overall

This is our second major purchase from dolphin, we couldn’t be happier with the entire process. Karen and all of the staff at dolphin have been incredible to work with and exceptionally friendly, patient with zero pressure. The construction crew delivered our swim spa fast, professional, and they took the time to answer all my questions, listen to my dragged out stories and make sure I was completely happy with everything before they left. I highly recommend the entire company to anybody!

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Submitted by Michael Miller on Wednesday, May 31, 2023

1 Star Review by Michael Miller

Overall

Update -- as part of a renovation of our pool Dolphin did, they completely replaced all of the tile in our pool. Now just about 5-6 years later, nearly ALL of the new tile that Dolphin installed has come off (pics attached).

To put this in perspective, in 20+ years the previous tile had only had 2 small tiles come off around one skimmer box, and 1 tile around the other skimmer box.
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Dolphin claims that they "build the best, and fix the rest."

We've hired another pool company to come fix Dolphin's mess.

Dolphin charges a premium price, which is fine with us as we expect premium results and are willing to pay for it. Unfortunately, in our experience Dolphin charges a premium price and does not follow through in delivering even mediocre results.

Our project was a roughly $20K remodel, which did not go well.

Issues:
Project management -- there was effectively no project management, nor basic coordination for our project across the various silos of crews involved. Does Dolphin do anything in-house or is it all subs?

Quality -- my ask of Dolphin at the start of this remodel was to address whatever needed to be done to get it all in perfect working order. No focus on penny pinching; all focus on premium work -- a thorough assessment of what needed to be done. There are some aspects of this that went well. What didn't go well is a longer list. The most egregious and painful issue is the complete lack of follow through on the pool cover system. The entire pool cover system (motor, track, pulleys, cover, etc) was removed from the pool due to other work that was done for the remodel. My request, which I even took the time to discuss directly with the crew that came out to do the work was to do a thorough assessment and let me know if anything (motor, track, pulleys, rope, etc) needed to be replaced. The crew (like Dolphin management) told me this would be done. The answer I was given was that "nothing" needed to be replaced. That was good news that I accepted. Let me provide some detail on this one:

First -- Reinstallation of the track and pool cover was a mess. I've attached a pictures of how the pool cover track was not even attached for the last two feet or so of the pool cover system. The result was, of course, that the pool cover would not close or open properly. The Dolphin crew found it acceptable and called it finished. Another example of the shoddy work is the new aluminum cover lid that we purchased, which was not flush as the crew had not bothered to notch the lid so that the separate sections were all flush or level. The result was we had 1/2 to 1 inch differences across the four sections of aluminum lid. The invoice was sent and payment requested. I sent a detailed email with pictures listing the numerous issues including this one of work that was not done well. I was assured that the issues would all be resolved.

Second -- the assessment by the Dolphin hired crew about the pool cover system that nothing needing to be replaced? It was completely wrong. Even after properly attaching the track the pool cover did not work properly -- sometimes stopped completely and wouldn't move and would never close all the way back into the new cement pool cover box. Finally, after more emails, phone calls and visits in person to Dolphin the "best' technician was sent out and I was assured he would not leave until everything was resolved. The conclusion of this "best" technician? There are numerous components of the pool cover system that all need to be replaced. Having an experienced tech on site in March to make that assessment is what I expect with a premium company. It would have saved me $$$$ in labor costs and I'd have a functional, open pool right now. The pool cover no longer works at all.

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