Countertop Companies
Murray, Utah, 84121
Submitted by Amy Stokes on Friday, Jul 26, 2024
I had such a good experience with Bedrock Quartz. I was overwhelmed by having to make the decision on which Quartz to purchase, but the reps at this location helped me notice things in each slab that I wasn't paying attention to. They were very knowledgeable and patient with me. In the end, I found the exact slab I wanted and when it came time for me to order it, it was out-of-stock. At first, I didn't want to wait for it to come in, but Claire did everything she could do alter their in-house processes to make sure the delay was minimal for me. I am so glad I waited! From the sales people, to the templater, to the installation team and the great communication every step of the way from Melinda in Customer Service .. it was all great! I highly recommend this place and I LOVE my new countertops!
Submitted by AnnaSophia Clark on Wednesday, Mar 13, 2024
This re-model was a mess to begin with! By the time we got to Claire at Bedrock Quartz we were frustrated and had been seriously misled by a former contractor. Fortunately, we had several choices of material, and were able to finish the job we had started! The end result was a highly usable design in pretty colors, we love the work room these counters have given our kitchen space! Thanks Bedrock Team!
Submitted by M M on Monday, Oct 30, 2023
We love our countertops and appreciate Shala’s help.
Submitted by Becky Miller on Wednesday, Oct 25, 2023
Laura D. was unbelievable!!!! Laura was incredibly helpful and so knowledgeable about the products! Fred and David took the lead with helping measuring and David was so nice and friendly! Fred was hilarious! But when it was time to work, he put his heart and soul into it.The installation boys, I'm sorry I don't remember their names, they were friendly and installed quickly and my bathroom counter/sink looks BEAUTIFUL I wouldn't have been able to have it done without you all! What an incredible business who is friendly and knowledgeable and quick to give me results whether it was information, the estimate, or the installation! Laura and Fred were always diligent with keeping me involved with the works of things and dates and times. What a crew!! For reals! I highly recommend bedrock quartz for any updated needs! Thank you so much you guys for all your hard work! I am so blessed to have such a beautiful bathroom! You rock!
Submitted by Susan White on Wednesday, Oct 25, 2023
Several years ago, Bedrock Quartz installed a gorgeous countertop in our remodeled kitchen. When we had an issue arise recently that needed addressing, we reached out to them. Their response and remedy of the problem was all you would hope for (but not always get). Whitney was quick to respond to my text or calls and kept us informed through the entire process. Hugo and Hernan's expertise, hard work, and follow through left us extremely happy with the result. Our experience was so positive both initially and more recently that we can highly recommend Bedrock Quartz.
Submitted by Anne Smart on Monday, Oct 23, 2023
I was referred to Bedrock Quartz and they were very responsive. They helped me with an addition to my existing bar. A gentleman came out and did out a template. Today I received the additional part to my bar and it’s beautiful. I would recommend them to anyone who needs countertops.
Submitted by Nancy McLean on Tuesday, Oct 03, 2023
My whole experience with Murray Bedrock Quartz from the beginning to end was a great experience. Laura helped me so much in picking out the perfect granite and quartz countertops. The installers were great also. They turned out beautifully. Then the day after I get calls and a text to make sure I was pleased with everything. I will definitely use them for any future projects. I would highly recommend them.
Submitted by Mario Jimenez on Friday, Sep 08, 2023
So why five stars? Because they didn't have 10!
Yep, that great - why?
Because in these days of automation and "self service" or semi-instant online chat - it is apparent that the human interaction, the customer care we all were once used to - is by design, non- existent. Try buying an airline ticket on a major airline, then go through the gauntlet of speaking with someone about a problem.
The greatest indicator of mission success is how a company responds to the customer when there is a "real problem".
This happened to us this past week during our countertop order process. Factors beyond the control of Bedrock brought the fabrication process to a complete halt. Armageddon!
Yet, once the problem was identified, key individuals went above and beyond to ensure a successful outcome in a most timely manner. Saving our project deadline.
A huge recognition to the personal efforts of Dallas, Valerie, their team of fabricators and installers - especially Simon, Jarmon and Alejandro.
Bottom. line - we not only recommend these folks, we are their biggest cheerleaders! Thanks to one and all.
Mario & Babs J.
Alpine UT.
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