I contacted Laura with Loyal yesterday regarding asian hornets in my hay shed. Dan Denat came out to our place this afternoon, assessed the situation, and even helped move some hay out of the shed. He located the nest, sprayed, instructed us as to how long to stay clear, and what to expect from the hornets, instructed us as to how we need to clean the shed once all hornets are gone. Once again Loyal has been a wonderful company who quickly took care of a very serious problem. When we need additional services, hopefully will have Dan back to take care of the problem. Thank you Loyal once again for your excellent employee, and customer service.

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Submitted by Dee Dee Sears on Tuesday, Jul 16, 2024

5 Star Testimonial by Dee Dee Sears

Overall

I had never used an exterminator before. My side ditch had several different kinds of wasp and Hornets swarming probably 200.
Attempted to contact several companies with no success. Called Loyal and Laura was very understanding. After several conversations she said she had someone that would come late afternoon. Mr Woods was excellent. He completely explained why the insects were there and took care of the problem. He was knowledgeable and although it was 99 degrees and the end of his day he did not hurry to get the job done.
My experience with Loyal was 5 star

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Submitted by Seth Brown on Monday, Jul 15, 2024

5 Star Testimonial by Seth Brown

Overall

Dan showed up on time and exterminated a yellow jacket nest for me at one of my rentals. He was professional and communicated well

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Submitted by 1-2-3 Go Travel Blog on Wednesday, Jun 19, 2024

5 Star Testimonial by 1-2-3 Go Travel Blog

Overall

Darryell is very patient and knowledgeable. He came to our house for the 2nd time in a week because we are seeing water bugs in the garage and inside the house. He explained to us why they come inside and killed one of them for us while treating the property. He also advised us on the dangerous spider he saw in the garage and suggested we should be careful when working/cleaning the garage. Great guy who provides excellent service.

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Submitted by Caryn Grady on Friday, Jun 14, 2024

5 Star Testimonial by Caryn Grady

Overall

Today was the 2nd time D was at my house to spray for bugs and things he does a phenomenal job. He is such a great guy to talk to and help figure out what is needed. Definitely the best tech that has ever been to my home.

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Submitted by Sean Childers on Wednesday, May 22, 2024

3 Star Testimonial by Sean Childers

Overall

We did business with Loyal for over 12 years and loved them as they were responsive and customer focused. Something seems to be different now as they've changed how they cover (and bill) and now charge extra for certain services, which we were only told about after we utilized them. We were then told that these service program changes happened "a few years ago". Sad to see our relationship end, but here's to new beginnings with another company who seems to focus on the customer and the long term relationship. 5 stars for 12 years. 1 star for now. Therefore....3 stars. RIP Hunter.

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Submitted by Teresa Jensen on Sunday, May 19, 2024

5 Star Testimonial by Teresa Jensen

Overall

I have termite inspection and quarterly pest control services with Loyal. My service technician, Debra, is very conscientious and knowledgeable about the products and the process. She has come to treat special cases for ground bees and ants. She is the best! I would recommend Loyal.

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Submitted by GCM on Wednesday, May 08, 2024

5 Star Testimonial by GCM

Overall

I recently moved to VA and started to see a variety of insects, flies, etc. appear in and around my home. Based on the types of bugs identified by Dan Denat, my technician, I opted for the second package level.

I have found no bugs in my home since my initial spray treatment and I have only seen one yellow jacket out by the woods in my backyard. Dan Denat is very thorough in identifying the initial status of bug infestation and the best course of action to wipe out the bugs, as well as delivering great service with follow-up.

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Submitted by Harriet Coalter on Saturday, Apr 27, 2024

5 Star Testimonial by Harriet Coalter

Overall

We have used Loyal Pest for several years - always get dependable regular service and quick response for special requests. Debbie P. recently went above and beyond to find the source of an ant invasion, gave us good advice on combatting the problem and followed up to get it solved.

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