Exterior Medics is currently working in my neighborhood to make repairs to the buildings in our townhouse community. Up until today, our interactions with them have been fine.

Last month, we received notice we'd have to move our car on X date for repairs. The dates ended up being a little different due to rain which was not a problem, we completely understand.

Repairs are still on going and I guess more work is needed on our building, which wouldn't have been a problem if we had been alerted prior (we were not). Our morning started with an angry little man POUNDING on our door, upset that we hadn't moved our vehicle.

My partner works the night shift. When I came home yesterday, there were no signs posted saying we had to move. They were put out last night prior to me turning in for the evening.

I explained the situation to the man who just wasn't having it, "You need to move your car, you need to move your car." I told him I will move my car, but I want to know when it needs to be moved in the future so we don't have to have this unpleasant interaction again. He got his supervisor on the phone who came off as very condescending and STILL didn't provide a clear answer ("We are working every day"). So now I don't know when I'm allowed to park in my assigned space. I felt that I was brushed off and dismissed.

I understand that big projects like this are difficult, but better communication is needed. If you knew you'd be working on these buildings today, why couldn't you put out a sign 24hrs prior to alert the residents? What would have happened if we weren't home or out of town and were unable to move our vehicles?

Very frustrated with this whole experience.

***Update****

The manager came by and apologized for this mornings situation personally; he let me know he spoke his crew and the man who was banging on our door and it won't happen again. He was very apologetic and the personal touch was appreciated.

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Submitted by John Smith III on Thursday, Jul 11, 2024

5 Star Review by John Smith III

Overall

Being a homeowner is never easy, there is always something to do or fix. This just so happens to be the case for me, and why I contacted Exterior Medics. My original shaker roof was in need of repairs, and not the entire roof needed replacement. I contacted the experts at Exterior Medics. They came out, assessed the situation as well as the required materials. Came to an agreement on price and scheduled the repairs. As the pictures so, before and after of my roof. Thank you Exterior Medics for taking care of our home. If you want the job done right, with a great price point, excellent communication and commitment to service, check out Exterior Medics.

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Submitted by Philip Grone on Saturday, Apr 13, 2024

5 Star Review by Philip Grone

Overall

We have used Exterior Medics for two projects. The first was a roof installation and chimney repair. The second was a time-sensitive project to replace exterior shutters and dental moulding damaged by woodpeckers. Ron Rodriguez did a great job getting us set up for the latest project and identifying options. Sebastian Salinas was our project manager and he and the onsite team did a fantastic job. In both cases, the work is excellent, on time, took care of the property. Outstanding company; highly recommend.

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Submitted by Barbara White on Friday, Mar 29, 2024

5 Star Review by Barbara White

Overall

I have had Exterior Medics work on my house twice; most recently I got quotes from both Exterior Medics and another contractor for front door replacement. The other quote was lower, but I am happy that I chose Exterior Medics. They discussed details and provided options that I did not know to ask about. (The other contractor only discussed these after I knew to bring them up.) The work was accomplished on schedule, care was taken to protect adjacent surfaces, and clean up was thorough. I confidently recommend Exterior Medics for front door replacement as well as siding and roofing work.

Google Review

Submitted by Gena Komrada on Friday, Apr 14, 2023

5 Star Review by Gena Komrada

Overall

Tom Green is wonderful. He is a true professional. He did a thorough inspection of my current roof and a ventilation issues I was having in my attic. He gave wonderful advice and a great solution, plus recommended a product that I like very much. Exterior Medics has been used by a family member for many years and they always provided exceptional work.
Roofers were clean, professional, knowledgeable, and courteous to existing neighbors. Project manager kept me informed every step of the way! I highly recommend!

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