Decent. But the one star comes in because of an issue related to customer service and respect. An indoor window that was not supposed to be taken off was hacked into and the response was I pay for it? I’m fine with paying for it to let people know and give a 1 star and never use them again. No problem. Buyer beware.

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Submitted by Carolyn King on Friday, Jun 07, 2024

5 Star Testimonial by Carolyn King

Overall

Window World employees just finished a vinyl repair on my home. Kudos to these hard working guys and gal. They did an excellent job, very professional. The clean up was so good you would not even know they had been there! Of course, this whole adventure started with a tall young man named Brad who came to the house and answered every question I put forth. And, he kept me posted until the job began. It is a real treat to work with people who are professional and want to please the customer. We need more people who want to work, not get paid for sitting on their butts.

Carolyn King
Shipman, VA

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Submitted by Nina on Saturday, Apr 06, 2024

5 Star Testimonial by Nina

Overall

Very professional. They came when they said they would. We have had the windows for a year now and have no issues at all. We would highly recommend Window World

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Submitted by Chris Barksdale on Tuesday, Apr 02, 2024

5 Star Testimonial by Chris Barksdale

Overall

Just had my screen porch turned into a sun room. Jose,the installer was very meticulous with his work and did an excellent job. My salesman ,Brad , was also very good to work with. Very please with their service!

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Submitted by Randall Herron on Friday, Mar 15, 2024

1 Star Testimonial by Randall Herron

Overall

All who read this please take my advice and stay away from this company. Our experience with them has been horrible. From the point of meeting with the salesman to the install went fairly smooth but it's been a downhill journey from there. Within the first year we had to have several sashes replaced due to the gas escaping from between the panes and basically you couldn't see through them. It took a while for the replacements to arrive and be installed. That's when we discovered the next issue. All of their windows have a serial label attached which correlates to the window's info...style, size, location etc. We found about 7 out of our 20+ replacement windows have labels that are completely out of sequence with the others. Turns out when they were manufactured the incorrect labels were applied so now we're dealing with a sash that has had 7 or 8 attempts at being replaced...with no success. at one point the installer said he was just going to give them the measurements to go by instead of the serial number. Guess what, tried that two times and they still haven't gotten it right. As time passes we keep finding a window here and there that's doing the same thing. when my wife voiced her displeasure with the installer his response was "what's the big deal, you have a lifetime warranty." So we figure he's dealing with this on a consistent basis. We're pretty patient people but this experience has worn us down to the point of being furious. I wish I'd never heard of this company!!!

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Submitted by Molly Herbst on Wednesday, Jan 31, 2024

5 Star Testimonial by Molly Herbst

Overall

Wow! Thanks Window World for another great job! This is our 3rd experience with this company and I actually think it’s the best. Brad Bjork was our representative and we could not be happier. He not only took so much time with us, he was quick to respond, help in anyway and always there with any concerns. Brad helped me navigate the process smoothly and was there every step of the way! We wanted an extra large slider to replace an existing door. He made it happen!
Jose and his crew were respectful and helpful. They were clean and tidy and worked quickly. Jose communicated the process with us very well.
Our home was cold and drafty. We were using floor heaters to keep us warm in the winter months. We couldn’t believe how much warmer the house is. Took our thermostat down about 4 degrees.

Awesome job WW. Customers for LIFE!!

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Submitted by Victoria Ross on Thursday, Jul 01, 2021

5 Star Testimonial by Victoria Ross

Overall

While it took a while to get my 18 custom windows manufactured they were installed this week and they are wonderful! My 1993 wood windows were quite difficult to remove especially the 11 picture windows. But the crews did a fabulous job, quick, professional, and curious. And MY NEW WINDOWS LOOK WONDERFUL!!

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