Ripoff and theft is an understatement. I've worked with birch for years on a professional level. Which wasn't too bad. But a couple months ago, I needed scaffolding for a personal project and there wasn't any readily available for sale so I figured I would try birch. I ended up using the scaffolding for 9 weeks and 3 days. I ended up paying nearly TWICE as much as it costs to buy scaffolding new. They also tried to charge me a couple hundred more because they raised prices on the scaffolding rentals as well, but they never informed me of that until I went to pay the final balance. They did adjust the final balance minus the increase I was never told about, but were pretty reluctant to do so. I will never rent from this place again on a personal or professional level. I understand they want to make money, but they are charging enough to pay off the equipment they rent out in a matter of weeks. That's absolutely ridiculous. Can also note that this is simply scaffolding! Not mechanical equipment that requires any maintenance. And to top it off, once I started going into the 3rd month, I was behind a couple weeks on getting in to pay the current balance. It's summer season, I'm busy and they have very short hours and not open on weekends. Makes it hard to swing in sometimes. So they called me at the end of a workday and left me a message asking to take care of the balance. By the time I could call them back, they were already closed. The next morning, they called again and happened to catch me while I was able to answer. They literally told me I was lucky I answered my phone cuz they were about to report the equipment stolen. I've never had any rental company treat me like this. And I've rented an insane amount of stuff. Absolute garbage company .

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Submitted by James MacFarlane on Tuesday, Aug 22, 2023

5 Star Review by James MacFarlane

Overall

At Louis Auto Glass Residential Department, we are heavy users of Birch Equipment in both Whatcom and Skagit Counties. Excellent customer service, great technical knowledge and fair pricing. We always get the right equipment for the project at a great price. Thanks for helping to make us successful and to look good for our customers.

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Submitted by Carter Matson on Thursday, Feb 09, 2023

1 Star Review by Carter Matson

Overall

Got hit with an extra $200 bill due to some of my backhoe controls going out, I called a technician who wasn't able to diagnose the issue over the phone at all, he then arrived onsite and found the problem to be just a floor pin type switch that got stuck in the wrong position, he never mentioned anything about this switch while diagnosing over the phone. 2 weeks later they called and pinned it back to me saying it was an operator error, and charged me for the techs time. Unless you like paying for their technicians to learn about their own machines I suggest you go to a different equipment rental facility, I surely will be from now on. Absolutely terrible customer service.

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Submitted by Casey Scalf on Thursday, Aug 11, 2022

5 Star Review by Casey Scalf

Overall

The new location is absolutely stunning!

Whenever I have needed heavy duty equipment this is the place to go. They have everything and are very reasonable to work with. Often times saving the day like it was no big deal!

Thank you all so much for the forklifts!!

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