The entire experience from the moment I submitted my online request for a consultation to the very end when the team contacted me for their feedback after the completion of the project was professional, prompt, and impeccable. Kyle was the consultant who came to our home and was incredibly patient with us and assisted us along the way in making informed decisions. Then, our contacts were John Michael and Jason, who were both very great in keeping the communication line open to keep us constantly updated on the project. The main installer that came was Jerry (not positive on spelling) and his team member. Both were incredibly prompt and professional at all times. Jerry went above and beyond by identifying a defect in one of the products and then offered to come back on a Sunday to complete the project with a defect-free product. We are so extremely grateful to Jerry for being so honest and dedicated to his job and his company by representing them excellently. Yes, the cost may be more than the competitors out there, but the question becomes do you want your bathroom space done right the first time with integrity and wonderful products.

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Submitted by Donna Lepore on Saturday, Jul 13, 2024

5 Star Testimonial by Donna Lepore

Overall

Communication was excellent and what to expect on the installation of our beautiful Lux Stone walk in Shower. Installers were the best, professional, organized, efficient and left everything tidy. New shower is a pleasure to use with grab bars and plenty of water pressure with new plumbing and fixtures. Nice large shower head. Glass doors are both sturdy & beautiful. It was a pleasure having Pacific Bath in our home, Dan & crew were great & did an outstanding job. 5 stars oh yes! An amazing update to our home, We love it! Thank you, John and Donna L.

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Submitted by Janet Schloer on Tuesday, Jul 09, 2024

5 Star Testimonial by Janet Schloer

Overall

What a wonderful experience. Ronnie and his crew were amazing! They are true professionals. They removed our old tub and surround and got everything cut and ready for inspection the next day. They installed the new surround perfectly. We don't have the most straight walls and it looks beautiful! I smile everytime I walk in there. Thanks Ronnie & crew, you are the BEST!

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Submitted by Claudia Scott on Tuesday, Jul 09, 2024

5 Star Testimonial by Claudia Scott

Overall

Out installation went great. The installers were efficient, friendly, answered all our questions and last but not least they did a beautiful installation. Absolutely love our new walk in shower! Pacific Bath did a wonderful job.

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Submitted by Mary Anne Thiesing on Monday, Jun 17, 2024

5 Star Testimonial by Mary Anne Thiesing

Overall

Kia and Anthony were so professional, courteous and pleasant. The job was perfect. It took exactly as long as was promised, it was spotless when they left, and everything passed inspection with ease. We love our new shower!

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Submitted by Donald Forbes on Tuesday, Jun 11, 2024

5 Star Testimonial by Donald Forbes

Overall

Everyone at Pacific bath has been outstanding!
Susan was the sales rep and she was fantastic. So professional and knew her products.

The first install team was Warren and another gentleman. They were very professional and always made sure to ask our opinion during the install. He was very quick!
The wrong shower door was sent but he was quick to get it ordered for us.
Two weeks later the door was in and another team came out to put the door in. They were very good at their job as well.

I would highly recommend Pacific bath. Thank you,
Laura and Don Forbes

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Submitted by Charnell Bolger on Wednesday, Jun 05, 2024

5 Star Testimonial by Charnell Bolger

Overall

Scott from Pacific Bath were absolutely fantastic. They did a great job worked hard, fast, and efficient. They were very nice and professional. They were trustworthy and we felt comfortable with them in our home. We highly recommend this crew! Thank you for our awesome new shower!

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Submitted by Wondering Camper on Tuesday, Apr 30, 2024

5 Star Testimonial by Wondering Camper

Overall

We are extremely pleased with our new shower. The Luxstone product, the ease of ordering and the top notch installation are factors. The installers were professional asked for our input - Ronnie and Mustafa were fantastic.

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Submitted by Paul La Pointe on Wednesday, Mar 20, 2024

4 Star Testimonial by Paul La Pointe

Overall

Pacific Bath installed by new LuxStone shower in January, so I thought that I would wait a few months before writing a review, in order to assess whether any problems crept up, like leaks, cosmetics, etc. It is now mid-March. I'll divide my review into two areas: the product itself, and Pacific Bath's installation/workmanship.

The Product: I really love the Kohler LuxStone for several reasons: (1) ease of cleaning (no grout cleaning issues as with tile); (2) the continuous pattern of the faux-stone that is not interrupted by grout lines or mismatched tiles (I should add that I am a professional geologist, and while the pattern that I chose is supposed to resemble real rock, it misses the boat in several aspects. However, I really like it nonetheless!); (3) the sliding glass doors have a really nice look to them (I prefer a clean line and minimalist look, and this meets my expectations); (4) the Kohler shower heads put out a nice stream of water and have a nice variety of spray settings; and (5) the product can be installed in a very short period of time and with less demolition and re-framing than tile options. My only real negative would be the limited choice in LuxStone styles. The choice is very limited in comparison to conventional tile. Very. Having said that, I found a pattern that I liked very much, but there was only one. Some people may not be as lucky as I was.

Installation/Workmanship: Pacific Bath was easy to work with, very efficient in the installation, and did quality workmanship. What I liked: (1) Scheduling was easy, in part because the job only takes a day or two, and so I could easily schedule the work a few weeks out, rather than months out; (2) Pacific Bath actually listened to me. Many, if not most, of the other contractors and outfits I got bids from kept trying to tell me what I should do, rather than listen to what I wanted. Pacific listened to me; (3) Pacific did the complete demolition and plumbing prep in one day, and scheduled for county inspection later that day. Everything passed preliminary inspection without a problem; (4) prep for demolition didn’t require me to do a lot of work, other than take stuff off the bathroom vanity and a few other items. It took me less than 20 minutes to prep; (5) Pacific put down tarps, etc. and did an excellent job minimizing dust and stuff, and what was generated was nicely cleaned up; (6) when a problem with the shower pan width was encountered, they solved it quickly, getting a new shower pan delivered and modifying some other aspects of the installation, while still completing the job on the second day. Even though the ended up working later than they probably intended, they stayed on the job until it was done, which was much appreciated!; (7) Two months after installation, there have been no leaks or any other problems; and (8) the cosmetic touch-up work (some minor drywalling, etc.) was done well and professionally. Negatives: not much. It does seem to me that they could have figured out that the pan would need to be 2” less wide when the original measurements were made, and also the information given to the crew stated that the surface below the shower was some sort of crawl space or raised wooden floor, rather than the concrete slab. This required the crew to stop work, rent a jackhammer, and rip up and redo the concrete to move the drain. Again, no real delays or problems were caused by this, but there was a breakdown between Pacific’s person who made the measurements and what the crew received in prep for the job.

Overall, I am pleased and would definitely recommend LuxStone and Pacific Bath.

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