Perfect. From bid to installation, a truly pleasant and painless experience. Sales was patient and thorough, scheduling was easy, and the crew was great. The install crew was super nice and respectful, kept my house clean, as well as keeping the exterior neat and free of trash.

Great customer service too! A minor issue was resolved same day! We have enjoyed our new mini split VERY much during this latest summer heat!

Highly recommend working with everyone at Black Lion!

Google Review

Submitted by Rmkensington on Monday, Jul 08, 2024

5 Star Testimonial by rmkensington

Overall

Had a new heat pump unit with a furnace installed a couple of months ago, replacing a furnace only that was 20 years old (also a Bryant). I wanted to wait until the system ran for awhile before leaving a review.

Overall I felt everything went very well, with the exception of a couple of small issues. They communicated very well from beginning to end, and were extremely fast to come back out when the system was glitching.

The installers were on time and worked fast. Easy to chat with and seemed to know what they were doing. One them had been installing for 6+ years and the other was 3+. The city inspector said the installation was done very cleanly.

The only issue I had was after installation the system was acting up a bit. They came out 2x before the last tech noticed that the wiring from the thermostat was incorrect. As soon as the correct wire was fixed it worked perfectly. Errors happen, and the good thing each time they came out immediately to work on it.

Would definitely recommend again, their pricing was very good and it looks and performs great.

Google Review

Submitted by Aaron Moses on Thursday, Jun 27, 2024

5 Star Testimonial by Aaron Moses

Overall

Today, I had my annual HVAC service with Black Lion. Taylor was the tech assigned to do the service and it was the most thorough service appointment I’ve received from Black Lion thus far. Don’t get me wrong, others have been good and some great, but Taylor exceeded all of my expectations. I’ll be sure to ask for him for future service visits. Great job, Taylor.

Google Review

Submitted by Stella Batzel on Wednesday, Jun 26, 2024

5 Star Testimonial by Stella Batzel

Overall

Black Lion originally installed my furnace. They provide regular annual maintenance for the unit. Brad came to do this yesterday. He was professional. He did a thorough check of the unit and system performance. He helped me decide on an alternate return filter to purchase since they stopped making the one Black Lion had originally recommended for my system. I am a very satisfied customer.

Google Review

Submitted by Josie Sanger on Tuesday, Jun 18, 2024

5 Star Testimonial by Josie Sanger

Overall

I’ve used Black Lion several times for both clients’ heating systems and my own. On today’s service at my home, Taylor was very prompt and professional. He explained both his work and how my furnace is holding up while allowing room for questions. I highly recommend Black Lion Heating & Air!

Google Review

Submitted by Dane Olson on Tuesday, Jun 11, 2024

5 Star Testimonial by Dane Olson

Overall

Our technicians always show up well within their arrival window, make friendly introductions and give an overview of what they’ll be doing. They work efficiently and thoroughly. When finished, we always get detailed feedback on what they noted during inspection/maintenance so we know what to expect going forward. Definitely recommend Black Lion to anyone looking for a reliable heating or air conditioning provider!

Google Review

Submitted by Matt R on Thursday, Jun 06, 2024

5 Star Testimonial by Matt R

Overall

We had your team install our WH/FUR/AC a few years ago and its been serviced with you every year since. Today we had Taylor B. come out for that work. He is AMAZING! He made sure to call ahead with plenty of time and confirm our appointment while also updating for ETA. Very thorough with every detail from pictures to notes. He took the time to cover additional questions I had on our setup and proper operation. I had questions on adding electrical and he flawlessly navigated working with his team on getting enough info for a quote while saving your team additional time and money just to come for a separate quote visit. I really do hope to work with him again next year if it can be requested!

Google Review

Submitted by Chintan Patani on Thursday, May 30, 2024

5 Star Testimonial by chintan patani

Overall

We were very happy with their timely service for our gas furnace replacement. They also bundled it up with air duct cleaning on the same day. Jamie on the sales did a wonderful job explaining to me my options and I'd fully recommend them to friends and family.

Google Review

Submitted by Robert Jorgensen on Thursday, May 23, 2024

3 Star Testimonial by Robert Jorgensen

Overall

I really wish I could give this five stars because the company was the best price with the best equipment for an A/C install.
However, the install team was pretty bad. There were on site safety concerns, poor communication and a lot of debris left behind.
There was no follow up for what the next steps were such as permits that are needed after the install but they charged my credit card without so much as a “hey, we are charging the rest of your bill today fyi”.
This would have been a four star if management reached back out after our concerns were made.

Google Review

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